What is Samsung Cloud [2023]? (Full-Guide)

What is Samsung Cloud? It is possible to create backups of your data or free up local storage space on your Samsung smartphone using Cloud, a cloud storage service that allows you to save apps, music, and other things online.

This is similar to Apple iCloud, Google Drive, Microsoft Onedrive, and Dropbox.

Samsung, on the other hand, is going to begin the process of reducing the availability of this service, which will include the removal of the option to store images and files off-device.

Soon, users will only be able to save lightweight information on the Samsung Cloud platform, such as contacts, calendars, and notes.

Automatic photo and file sync will be enabled by Microsoft OneDrive instead, according to a notification on the website, but only if users complete the necessary steps before the deadline.

Discover more below!!

What is Samsung Cloud
What is Samsung Cloud

Troubleshooting: Issues on samsung cloud

Samsung Cloud is not workingRestart your device. Clear data and cache on Samsung account and Cloud. Log in to your Samsung account again.
Unable to backup device to Samsung CloudCheck your Wi-Fi connection. Make sure the “Sync with Cloud” switch is turned on. Select Wi-Fi or mobile data as the sync method.
Samsung Cloud is fullDelete old samsung cloud backup or files from Samsung Cloud. You can also upgrade your Cloud plan to get more storage space.
Samsung Cloud is not syncingCheck your internet connection. Make sure the “Sync with Cloud” switch is turned on. Restart your device.
Samsung Cloud is not showing all my filesMake sure you are signed in to the correct Samsung account. Check the file permissions for the files you are trying to access.

See Also:

What is Samsung Members?

What is Samsung Accessory Service?

What is Samsung Social Hub?

What is Samsung Cloud? Access your Device Backups

Cloud is a cloud-based storage solution that enables you to backup up your data on Samsung servers. It can be used to back up your call records, contacts, apps, calendar, SMS messages,  home screen, and clock, among other things. Similar to Google Drive, however, with a few restrictions

Making backups of your data and freeing up local storage space on your Samsung smartphone is feasible with Cloud, which is a cloud storage service that allows you to keep apps, music, and other items online and access them from any device.

samsung cloud storage plans

As a result of this reduction in availability, Samsung plans to remove the option to save photographs and files off-device, which will be the first step in the process of phasing out the service.

Eventually, users will only be able to save lightweight information on the Cloud platform such as contact information, calendar appointments, and notes.

According to a notification on the Microsoft OneDrive website, automatic photo and file synchronization will be enabled instead, but only if users complete the necessary procedures before the deadline.

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Using a Galaxy phone or tablet, you may access and control your cloud storage

Please keep in mind that if your data has not been accessed for more than 12 months, it will be erased from the Cloud.

The information contained inside each category, such as contacts, calendar events, images, and other media files, is included.

That particular piece of data will not be retrievable; however, you will be notified by Samsung prior to it being erased. (Sync your data to prevent it from being deleted.)

Cloud may be accessed directly from your Galaxy phone or tablet using the Cloud app.

1. Navigate to and open the Settings app on your phone in order to access Cloud.

Settings > Cloud and Accounts > Samsung Cloud
Navigate to and open the Settings app on your phone

2. Select Cloud from the drop-down menu that appears at the top of the screen.

The synchronized apps are displayed here, and you can back up extra data or restore data from this point on.

To get additional information about objects you’ve synced or backed up from your phone or tablet, scroll through the different categories and select one to see more details.

Cloud is shown under the More apps and features section.

A shortcut icon for Cloud can be added to your Apps screen to make it quicker to use the cloud service.

Select Settings from the More options menu (the three vertical dots) in the top right corner of the screen.

After that, select the switch next to the Show Cloud icon option.

Using a web browser on a PC, you can access the Cloud.

Almost any online browser, including the Chrome browser, may be used to access your Cloud data on a PC, although we recommend using the Chrome browser for the best results.

Two-step verification for your Samsung account will be explained in detail, and you will be guided through the process.

You may find more information on 2-step verification in the next section if you are having difficulties logging in or accessing your data.

1. To access Cloud on your PC, first launch your preferred web browser and then navigate to support.samsungcloud.com. 

2. Select Sign in from the drop-down menu, enter your Samsung account credentials, and then select SIGN IN once more.

3. Following the Sign-in button, choose Find ID or Reset password if you are unsure of your account credentials.

4. Once you’ve signed in, you’ll be able to see all of the data that has been synced.

You can save your browser’s URL for Cloud by clicking the Bookmark (star) icon in the address bar.

This will make it easier for you to access the service. Clicking Sign out will take you to the bottom of the page after you have hovered over your name in the upper right corner.

Problems with two-step authentication

When entering into Cloud using a web browser, you may be required to complete a 2-step verification twice.

The first time is when you first log in to the system.

A similar procedure is followed when signing into your Samsung account using a mobile device.

You will receive a verification code via text message, and you will be required to enter the code.

Two-step verification will look and feel slightly different the second you encounter it.

A verification notice will be displayed when you attempt to access your Cloud data after you have signed into your account.

You’ll have to click a few times here and there.

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You should always double-check that the notice is coming from you because it can sometimes show up on your phone at random.

It may take a few minutes for the notification (which is NOT a text message) to arrive.

On a Galaxy phone, allow access to Cloud data notification.

When this occurs, the message “Allow access to Cloud data?” will appear.

Allowing the notice is as simple as tapping it.

Your data on Cloud will now be available for you to access and see.

What is the best way to access Cloud on a Samsung Galaxy device?

For most Samsung Galaxy smartphones and tablets, Cloud offers a free online backup service that can be accessed from any computer.

samsung cloud storage limit

It is not designed to be used as an online storage space for files that can be uploaded, shared, or downloaded, despite the fact that it is capable of holding vast amounts of data.

As an alternative, Cloud allows you to rapidly retrieve device settings and data if you lose your device or need to perform a factory reset because your device has stopped operating.

To begin using Cloud on your Samsung Galaxy device, follow these steps:

1. Open the Settings app on your phone and select Cloud and accounts > Cloud from the menu.

There will likely be a prompt to samsung cloud login in using your Samsung account or create a new one.

Settings > Cloud and Accounts > Samsung Cloud
Open the Settings app on your phone and select Cloud

2. Select Settings from the menu that appears when you tap the three dots in the top-right corner of your screen.

Then tap Sync and auto-backup settings.

To enable syncing over a cellular network while traveling, select Sync and back up while traveling.

This option should be turned off in order to conserve mobile data and only allow syncing over Wi-Fi.

Menu > Settings > Sync and auto backup settings
Select Settings from the menu that appears when you tap the three dots

3. Under the Sync tab, scroll down and change the toggle switch to On for each type of data you want to keep in sync with the rest of your computer.

To manually sync the specified data, select Sync Now from the menu bar.

4. Select Auto Backup, then scroll down and toggle the toggle switch to On for each sort of data you desire to back up, such as Calendar, Contacts, and Gallery. Five.

Samsung Sync and auto backup settings
Select Auto Backup, then scroll down and toggle the toggle switch

5. Return to the Cloud main menu and press your name at the top of the screen to check how much storage space you have available and how much storage you are currently using.

To manually backup your data, scroll down and select Back up this phone from the drop-down menu.

Some devices allow you to pick network choices for syncing photos by selecting Gallery from the home screen.

Samsung Cloud usage > Back up this phone
Allow you to pick network choices for syncing photos

Instructions on how to delete an individual photo from the Samsung Cloud

Following the completion of the setup of your Cloud account, you can delete photographs from your mobile device that you no longer wish to have stored in your cloud.

Open the Gallery app and pick the photo you wish to remove from your collection.

Then hit the trashcan icon and select Delete from the menu.

When you use this method, the picture will be deleted from Google Photos as well as sent to the Cloud’s Trash folder.

At this time, you are unable to access or download any individual files stored in Cloud or Trash.

Firstly, if you wish to erase a treasured photo from Cloud while keeping it for your own use, you need to save it to an SD card.

Samsung Gallery > Delete
Delete an individual photo from the Cloud

How to Delete Every Photo From Your Cloud Storage Account

In order to delete every photo from your Cloud, enter Cloud and click Gallery > Delete all Gallery data from Cloud > Delete and Turn Off Sync.

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If you want to delete every photo from your Cloud, open Cloud, and select Delete and Turn Off Sync.

Pictures should still be available on your Galaxy smartphone in both your Gallery and Google Photos, despite the fact that they have been deleted from Cloud.

Deleting all Gallery photos from Samsung cloud
Delete Every Photo From Your Cloud Storage Account

What Services Does Cloud Storage Provide?

Cloud is capable of backing up, synchronizing, and restoring the following items on supported mobile devices:

The Galaxy device’s home screen layout, system settings, bookmarks, call log, and email accounts are all displayed on the screen.

App settings and data for pre-installed Samsung applications such as Calendar, Samsung Internet, Contacts, and Samsung Notes are stored on the device.

Documents, images, music, and videos created by the user are stored on the server.

In addition, Cloud offers up to 15 GB of samsung cloud free storage.

Apart from that, Samsung provides paid storage expansion options for select handset models from select carriers. (See table below.)

What Features Doesn’t Cloud Storage Provider?

In addition, there are various factors to be aware of before using the Cloud service, including the following:

To begin with, Samsung allowed data from third-party apps to be used.

When Samsung announced the end of support for third-party app data in January 2018, it also stated that the company intends to begin deleting such data from the service.

Data stored on SD cards are not supported by Cloud.

When it comes to Galaxy devices from Verizon, Cloud is not available.

Cloud is not supported by any carriers on any models other than the Galaxy 6 Series, the Galaxy J3 and J7, the Galaxy Note 4 Series, the Galaxy Tab A, and Tab S2, and the Galaxy Tab A and Tab S2.

You can only access your Cloud storage from a Galaxy smartphone that is compatible with it.

The specific capabilities of Cloud differ depending on the device model, wireless carrier, and Android version used to access the service.

Among devices that support Cloud, the ability to backup and sync various types of Samsung data can vary; backups of Contacts and Calendars, for example, may be restricted to certain types of Samsung data.

Additionally, you may be able to sync some sorts of data on either a Wi-Fi or a cellular network, while other types of data may be confined to Wi-Fi only in certain situations.

How much storage does Samsung Cloud have?

The price of samsung cloud storage price varies depending on the storage plan. Samsung Cloud Price offers free storage up to 5GB, and additional plans with larger capacities are available for a monthly subscription fee. Samsung cloud cost start at $0.99 per month for 50GB and go up to $9.99 per month for 2TB.

Our Final Thoughts

The majority of the functionality of Cloud has been eliminated.

The synchronization of galleries and the storing of My Files on a drive have been decommissioned.

Because of this, your photographs and data will no longer be synchronized with the cloud, and they will be removed (or will have already been deleted, depending on where you are).

Subscriptions to premium storage space will be terminated.

Only a few aspects of Cloud are still available, including the syncing of Notes, Calendars, and Contacts between devices.

Frequently Ask Questions

How does samsung cloud work?Cloud is a cloud storage service that allows you to back up and restore your data, including photos, videos, contacts, and more. You can also use Cloud to sync your data across multiple devices.
Is Samsung Cloud free?Yes, Cloud offers 15GB of free storage. You can upgrade to a paid plan for more storage space.
What is samsung cloud used for?To use Cloud, you first need to create a Samsung account. Once you have a Samsung account, you can install the Cloud app on your device. The app will walk you through the process of backing up your data.
What data can I back up to Samsung Cloud?You can back up a variety of data to samsung cloud app, including photos, videos, contacts, call logs, text messages, calendar events, and notes. You can also back up your device settings and apps.
How do I restore my data from Samsung Cloud?If you need to restore your data from Cloud, you can do so from the Cloud app. The app will list all of the data that you have backed up. You can select the data that you want to restore and the app will restore it to your device.

Is it safe to erase the Cloud storage space?

If you delete your whole Cloud account, you will lose access to anything you have stored there.

If you don’t want to risk losing any information, you should download the files that you have saved.

Is Cloud a subscription service or is it free?

Those in need of additional storage can subscribe to Samsung’s extra storage plans, which start at $0.99 per month for 50GB and $2.99 per month for 200GB, with no discounts offered for annual subscriptions.

Just keep in mind that the option to upgrade is not available in all countries or on all wireless providers.

What is the best way to tell if I'm using Cloud?

Navigate to and open the Settings app on your phone to gain access to Cloud.

Cloud may be accessed by tapping your name at the top of the screen, followed by Cloud.

You may access your synced apps from this page, as well as back up extra data and restore data.


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