Samsung Washer Warranty: Coverage & How to File a Claim

Thinking about buying a Samsung washer or wondering if your current machine is protected for the long haul?

Understanding your Samsung washer warranty can save you from unexpected repair bills and help you make smarter choices about extended coverage.

Here’s what you need to know: Samsung washers come with a one-year warranty on parts and labor, but certain components — like the stainless steel tub and direct-drive motor — get extended coverage for up to 10 years or longer, depending on your model.

This warranty covers manufacturing defects and workmanship issues, but not everyday wear and tear, installation mistakes, or accidental damage.

Table of Contents

Quick Reference: Common Warranty Questions

Question	Answer
Warranty period	1 year on parts and labor; extended coverage on specific components (see below).
Warranty coverage	Covers defects in materials and workmanship. Does not cover misuse, abuse, or neglect.
How to file a claim	Contact Samsung customer service by phone (1-800-726-7864), online at samsung.com/us/support, or via the Samsung Members app.
What to expect	Samsung will send a technician to your home. If covered, repair or replacement is at no charge.
Claim denied?	Contact Samsung customer service to appeal and provide additional details about the issue.

Samsung Washer Warranty — Key Facts

A Samsung washer warranty provides one year of coverage on all parts and labor. Three years on the stainless steel tub. Ten years on the direct-drive (DD) motor.

Samsung Washer Warranty Coverage by Component

Every new Samsung washer comes with a one-year limited warranty against defects in materials and workmanship. But Samsung also provides extended coverage on specific components — meaning some parts of your washer are protected long after the first year expires:

1 year — All parts and labor
2 years — Control board components
3 years — Stainless steel tub
5 years — Washing motor
10 years — Direct-drive (DD) motor and silver plates (or 3,000 wash cycles, whichever comes first)
Lifetime — Stainless steel tub (varies by model; check your specific model’s documentation)

Coverage terms vary by model. Front-load, top-load, and 2-in-1 washers may have different component coverage periods. Always check the warranty documentation included with your specific model.

https://youtu.be/0tebP7HUIsc

What the Samsung Washer Warranty Does NOT Cover

Damage during shipment, delivery, or installation
Damage from misuse, mishandling, or natural disasters (floods, fires)
Damage from failure to follow the operating instructions
Normal wear and tear
Repairs or modifications done by anyone other than a Samsung-authorized technician
Products with removed or illegible serial numbers

Once warranty repairs or replacements are completed, the replaced parts become the property of Samsung and must be returned to them.

Samsung Care+ — Extended Protection for Your Washer

If you want protection beyond the standard manufacturer’s warranty, Samsung offers Samsung Care+ for home appliances, available in 3-year or 5-year plans.

Samsung Care+ for washers adds:

Normal wear and tear coverage — 100% coverage on parts and labor, starting after the manufacturer’s warranty expires
Power surge protection — covers repair costs if your washer is damaged by a power surge
In-home product setup — a Samsung Care Pro visits your home to walk you through the appliance

Not covered by Samsung Care+: damage from abuse or negligence, pre-existing conditions, rust and corrosion, theft, weather damage, or anything already covered by the manufacturer’s warranty.

Third-party extended warranties are also available at the time of purchase through retailers like Best Buy (Geek Squad Protection). Pricing and coverage vary — compare options carefully before purchasing.

Standard Warranty — Pros and Cons

Pros

In-home service available in most areas
Online and phone support available 24/7
Extended component coverage (motor, tub) goes well beyond 1 year

Cons

Only covers manufacturing defects — not normal wear, accidental damage, or power surges
No coverage for pre-existing conditions or environmental factors

How to Make a Samsung Washer Warranty Claim

You must have your washer registered with Samsung to file a claim. Registration is quick and can be done at samsung.com/us/support.

To register, you’ll need your model number and serial number. Here’s where to find them:

Front-load washers: on the rim of the door, inside the opening
Top-load washers: on the upper back of the machine
2-in-1 models: check the sales receipt or original packaging if not visible on the unit

Once registered, to submit a warranty claim:

Call Samsung at 1-800-726-7864 or go to samsung.com/us/support
Sign in to your Samsung account and select your washer
Describe the issue and request a repair
Samsung will schedule an in-home technician visit for diagnosis
If covered, repair or replacement is at no charge to you

What to Do When Your Samsung Washer Warranty Expires

After your basic 1-year warranty expires, you’re responsible for repair costs on anything not covered by the extended component coverage (motor, tub, etc.). At that point, your options are:

Purchase a Samsung Care+ extended plan (if still within the eligibility window at time of purchase)
Contact Samsung for out-of-warranty paid repair service
Use a home warranty policy, which typically covers appliance repairs from normal wear and tear

Samsung washers have an average lifespan of around 14 years — well beyond the standard warranty period. Planning for post-warranty repair costs is worth considering for a major appliance.

Frequently Asked Questions

How long is the warranty on a Samsung washer?

1 year on all parts and labor. The stainless steel tub is covered for 3 years, the washing motor for 5 years, and the direct-drive (DD) motor for 10 years. Coverage varies by model.

What is covered under the Samsung washer warranty?

Defects in materials and workmanship. It does not cover damage from misuse, abuse, neglect, installation errors, or normal wear and tear.

How do I file a warranty claim for my Samsung washer?

Call 1-800-726-7864 or go to samsung.com/us/support. You’ll need your model number, serial number, and proof of purchase. Samsung will schedule an in-home technician visit.

How do I claim my Samsung warranty?

Call Samsung’s Customer Care Center at 1-800-726-7864 (1-800-SAMSUNG). Have your model number, serial number, and a copy of your receipt ready when you call.

Related Warranty Guides

References:

Khelly Perez

Samsungtechwin | + posts

Hi, I'm Khelly! I am your tech expert for all your Samsung Products and Information needs. Let me help you find solutions to your tech problems. Follow me.

Samsung Washer Warranty: What’s Covered, How Long, and Is 5 Years Enough?