Prime Video Not Working on Samsung TV: (11 Simple Fixes!)

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Are you looking for a fix for your Prime Video not working on Samsung TV? It can be frustrating when your service is stuck. We will try to resolve your problem by the end of this article.

Here is a quick guide:

To fix Amazon Prime not working on TV, one should perform a cold boot of the TV, check the internet connection, delete the cache, and uninstall and reinstall the app. If these steps do not work, one should hold down the power button for 20 seconds on the remote.

Poor internet connection1. Check other streaming services to see if they’re working. If they’re not, the problem may be with your internet connection. Try resetting your router or contacting your internet service provider for assistance.
Outdated software or app version2. Check for any available updates for both your Samsung TV software and the Prime Video app. You can usually do this by going to the settings menu on your TV and selecting the software update or app update option.
Corrupted app data or cache3. Clear the cache and data for the app on your Samsung TV. You can usually do this by going to the settings menu, selecting apps, finding Prime Video, and selecting clear data and clearing cache.
Compatibility issues with your TV model or app version4. Check that your Samsung TV model and the Prime Video app version you’re using are compatible. You can find this information on thewebsite or by contacting Samsung customer support. You may need to use a different device to access Prime if they are incompatible.
Account or subscription issues5. Ensure your Prime Video account is active and you have a valid subscription. You can check this by logging into your account on a different device or by contacting Amazon customer support.
Causes and Solutions Table

Watch our Video on Why is samsung tv amazon prime not working?

When it comes to streaming video, Amazon Prime Video is unrivaled. Amazon has created the Prime app, which is available for nearly all smart devices.

You can download and use the Amazon Video app on your smartphone, streaming device, smart TV, and personal computer. Manufacturers like LG TV, Vizo TV, and Samsung TV.

Prime Video Not Working on Samsung  Smart TV
Prime Video Not Working on Samsung Smart TV

Brands that support Prime include Appl TV, Fire TV, Android TV, Google TV, Rok TV, and many more.

It is possible that Amazon Prime will not function properly on a Samsung Smart TV at times.

There will be some streaming or performance issues with this product.

If the Prime Video Server on your Samsung Smart TV is not working properly, here are a few possible solutions for Prime server not responding on Samsung TV.

Why is Samsung tv Prime App not working?

Video Guide on Fixing Amazon Not working

If Amazon Prime Video isn’t working on your Samsung TV, it could be due to one of the following:

  • The memory capacity of your television is insufficient.
  • The video streaming application has been decommissioned.
  • Your television’s software is out of date.
  • Your account has been disabled.
  • You must first connect your Samsung TV to the internet to view this page.
  • To say the least, your internet connection is sluggish.
  • Your HDMI cable does not meet the specifications.
  • Fortunately, these and many other issues can be resolved in a variety of ways.
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Video player Issues
Video player Issues

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11 Ways to Fix Prime Video not working Samsung TV

Before we explore the other options, try this quick solution to resolve the problem, follow these steps:

Prime Video Original Smart Hub to Watch Movies
Prime Video Original Smart Hub to Watch Movies

Tips and Quick Fixes

There are several ways to fix Prime not working on Samsung TV
Unplug Samsung TV from the wall
– Check if the Amazon servers are down
– Reinstall the Prime app
– Reset Samsung Smart Hub
– Reset your Wi-Fi router
– Check your internet connection.

See other methods below if this did not resolve your issue.

Video Guide: Amazon not playing on Samsung TV

Amazon Prime not working

1. Perform a cold boot

A cold boot assists in shutting down and rebooting the television. It can assist in resolving various issues, including glitches, picture issues, freezing, not loading, and crashing.

There are two methods for cold booting a Samsung TV:

1. Using a remote control

  1. Keep the power button pressed.
  2. Wait for the TV to turn off and on again.
  3. The entire procedure should take no more than five seconds to complete.

2. Unplugging the television

  1. Unplug the Smart TV from the power source.
  2. Allow it to be unplugged for 30 seconds.
  3. Replug it in.
  4. Open the app again to see if the problem has been resolved.

2. Update the software on the television.

Update the software for Samsung TV
Update the software for Samsung TV

Here’s how to check your Samsung TV for software updates:

  1. Navigate to the Settings menu.
  2. Choose Support.
  3. Select Software Update.
  4. Choose Update Now.
  5. Your device will automatically install the software and reboot if an update is available.
  6. Next, test the Prime app to see if you’ve resolved the issue.

3. Check Your Internet Connection

It’s possible that the problem is caused by the internet connection. However, in order to watch premium video content on Prime Video Amazon Prime, you must have an internet connection. In this case, if your Samsung smart TV does not have an internet connection, the videos will not play.

There could be an issue with the Prime Video app that is causing glitches, making it stop working on Samsung smart TVs. Clearing the cache will quickly resolve the app issue, allowing you to watch your favorite shows and movies. To accomplish this and clear the cache memory of the TV, follow these steps:

4. Delete the Cache

There could be an issue with an app that is causing glitches. As a result, Prime Video is no longer available on Samsung smart TVs. Clearing the cache will quickly resolve the app issue. To accomplish this, follow these steps:

  1. Navigate to Settings by pressing the Home button on the TV remote.
  2. Select Apps, followed by System Apps.
  3. Now, open the Amazon Prime Video app and select Clear cache.
  4. To confirm, click OK.
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5. Uninstall and reinstall the app

reinstall the app
reinstall the Prime Video app

If clearing the cache does not resolve the problem, you should uninstall and reinstall the Prime Video app. However, uninstalling will be beneficial if the data on your smart TV’s apps has become corrupted. You must first uninstall the app and then reinstall it on your smart TV.

How to Uninstall Prime Video App:

  1. Press the Home button on the TV remote.
  2. Select Apps from the menu.
  3. Navigate to Settings and then to the Prime app.
  4. Select Delete, then confirm the uninstallation by clicking Delete again.

Installing the Prime Video App Again:

  1. Navigate to APPS and then the Search icon from the Menu.
  2. Enter App and then click on it to watch it.
  3. Now, click Install to begin the installation process.
  4. Then, launch the Prime Video app and verify that it is operational.

6. Turn on your device.

Occasionally, the Amazon Prime account causes a problem with the Prime Video subscription. More devices may be logged in with the same Amazon Prime account, which can lead to the app not working on your smart TV. You must deregister the devices from the account in this case. However, it is best to deregister and reregister the Samsung Television in order for the app to function properly.

Go to Settings after launching the Prime Video app. After that, go to account settings and then device. There could be a lot of devices registered, causing video problems.

However, if the list contains only a few devices, only then should you deregister your Samsung smart TV. Following that, you can reactivate your smart TV from any device, such as a mobile app, by visiting the Amazon website and enjoy watching Amazon Prime Video again.

7. Update the App on your device.

Update the App
Update the Prime App

It’s possible that the prime video application is out of date. Consequently, it is not compatible with your smart TV.

The application must be up to date in order to deliver high-quality video content. The following are the steps to take in order to update the Prime Video app on Samsung TV:

  1. Press the Smart Hub button on the remote control.
  2. Select Featured from the drop-down menu. Those applications that require an update are denoted by a white arrow on a blue background circle.
  3. Select the Amazon Prime Video app from the drop-down menu.
  4. To access a submenu, press and hold the Enter key for a few seconds.
  5. Update Apps should be selected first, followed by All from the submenu.
  6. Now is the time to select Update.

8. Restart your Smart Hub on your television.

To reset the Samsung Smart Hub, you will need to gather the login information for all of the apps that have been installed on the device prior to performing the reset. Once this is completed, proceed to the steps below:

How do I reset amazon prime on my smart tv?

  1. Navigate to the Settings menu.
  2. To reset the Smart Hub, go to Support > Self Diagnosis > Reset Smart Hub.
  3. Enter the PIN for your television, or the default PIN of 0000.
  4. The reset process will begin as soon as you enter your PIN.

8. Double-check that you have the correct HDMI cable.

Although this is a rare occurrence, it could be one of the reasons you are unable to watch movies or television shows in high definition or 4K on your Samsung TVs. You may experience this if your HDMI cable does not meet the required specifications, causing video not working issues.

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HD content streaming requires a cable with an HDCP 1.4 rating or higher in the majority of situations. It must be at least HDCP 2.2 in order to support 4K content. To ensure a smooth Prime Video experience, make sure to use a compatible HDMI cable and update your Samsung TV if necessary.

If your HDMI cable is out of date, you will need to purchase a new one in order to watch high definition or 4K content. The iBirdie 4K HDR HDMI cable comes highly recommended.

9. Put a halt to downloads.

The downloading process may be causing the internet speed to slow down, leading to problems running Prime Video on your smart TV. If you have files downloading on your smart TV, you should pause it. Amazon Prime requires a minimum of one megabit per second (Mbps) of bandwidth. 

Additionally, once the download is complete, you can try to play the Prime Video again and enjoy the vast library of movies and TV shows with improved video quality.

10. Double-check your VPN connection.

If you are connected to a virtual private network (VPN), this indicates that the VPN has blocked the streaming service, causing the Prime Video access issue. When you stream using a VPN, Amazon, on the other hand, may flag your location as suspicious, making the app not work as expected.

Make certain that the VPN is turned off immediately prior to launching the Prime Video application. Furthermore, the VPN circumvents geographical restrictions, allowing you to watch content from various regions.

11. Double-check your location settings

The Amazon Prime Video might be unable to be accessed because of the suspicious login attempt. In the same way, if the smart TV’s location does not match your exact location, you can use a VPN. However, sometimes you need to power cycle your TV to get it to work again.

The service will not function until the location has been correctly identified. As a result, make sure you go to Settings > Location and check to see if your current location matches your actual location. If the issue persists, you may consider doing a factory reset on your Samsung TV or updating the Amazon Prime app to the latest version.

What is the source of the problem?

How to reset the amazon app
What is the source of the problem?

First and foremost, a poor internet connection is the most frequently encountered problem. Perhaps there is an issue with your network, or perhaps one of the app’s settings is conflicting with another. Here’s what you can do to make things right.

1. Clear the cache on your computer.

Cache clearing is accomplished by holding down the power button on your remote for 20 seconds.

2. Unplug the router from the wall.

After that, it was disconnected and then reconnected.

Amazon Video should be reinstalled. More Apps can be accessed by pressing the Home button. Once the installation has been completed, try launching the application once more.

3. Reset the SmartHub to its default settings.

After resetting SmartHub, press and hold the power button on the TV remote for approximately 15 seconds to reset the TV.

You can update the TV software on your router or try logging into your Samsung and Amazon accounts again to see if that helps. If nothing else works, try performing a factory reset on your television.

Lastly, Contact Amazon Video Help for support:

Here is a recap. But the #1 cause may be the following.

Is it working?

Here is what to do when the App does not work on your Samsung TV. You must restart the device. Unplug the television and wait a FULL 60 seconds. Press and hold the TV’s power button for thirty seconds while you wait. After one minute, reconnect your television.

Our Final Thoughts

Prime Video not working on Samsung TV is a problem that an app glitch, a smart hub error, or a poor network connection, among other things can cause. You can, however, easily resolve this situation. On this occasion, we followed the same procedures described in this article.

Was the information in this article useful? Please share your thoughts in the comments section. In addition, if you have any questions or concerns.

Frequently Ask Questions

Why did it stop working on my television?

Additional troubleshooting advice
Try 30 seconds of Wi-Fi router disconnection followed by 30 seconds of reconnection. After signing out, sign back in to your Amazon Prime Video account. Reinstall the Amazon Video app, log in, and then delete the current version. Restart your computer or other device.

How do I update the apps on my television?

Press the Home button to access the Home screen menu on the TV or projector. Go to Apps and click the Settings icon in the top right corner. Navigate to Auto Update next. Ensure that it is set to update all of your apps automatically whenever new versions are released.

How can I reset it?

Close the Prime Video app, turn off your device, unplug it for about a minute, then plug it back in and turn it back on to restart your device. It should be noted that options exist to restart or power reset an Android TVTM or Google TVTM using the remote control or the TV menu if the power cord is not readily available.


  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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