Why Is My Email Not Working On My Samsung Phone? (5 Best Answer)

Why Is My Email Not Working On My Samsung Phone? Having Samsung email app problems? Tired of consistently missing important emails and looking for solutions?

The answer can be simple or more complicated. We will help you get the answer in this article.

An email app on a Samsung phone can fail for various reasons.

The most common way to resolve these issues is to clear your email application’s cache and enable auto-sync.

This increases the likelihood that your email app will resume regular operation.

The following are some of the most common issues with email apps and some quick fixes for your galaxy note.

Troubleshooting: Issues on email not working on my phone

Incorrect email settingsCheck your email settings to make sure they are correct. You can find your email settings in your phone’s settings menu.
Email app not workingTry resetting your email app. You can do this by going to your phone’s settings menu and finding the email app. Once you have found the email app, tap on it and then tap on “Force Stop”. After you have forced stopped the email app, you can restart your phone and then try using the email app again.
Poor network connectionIf you are having poor network connection, your email may not work. Try moving to a different location with a better signal. If you are still having problems, you may need to contact your carrier for help.
Email server issueIf there is an issue with the email server, your email may not work. You can check the status of the email server by visiting the website of your email provider.
Software update neededIf your phone is not up to date with the latest software, your email may not work. Check for software updates and install any updates that are available.

If you are having trouble with email on your Samsung phone, there are several things you can try. First, check your internet connection. If that doesn’t work, try removing and re-adding your email account. You can also clear the email app’s cache and data by navigating to Settings > Apps > Email app > Storage > Clear cache. If none of these solutions work, contact your email service provider

If you are not able to resolve the issue, read on for more specific fixes in the article.

Email not working on samsung phone
Email not working on samsung phone

Why Am I Not Receiving Emails on My Samsung Phone?

As a Samsung mobile user, you may discover that your samsung email app not syncing in the Samsung Email app or Samsung account and that you are unable to access them. What is causing this?

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Email app not working on Samsung

Emails that do not sync on your Samsung device could be caused by:

  1. Data auto-sync is disabled in Settings.
  2. Incorrect email app sync settings (e.g. long sync period)
  3. The Samsung Email app or gmail app is out of date, and it frequently crashes.
  4. Power Saving mode is enabled because the device has insufficient internal storage.
  5. There is no internet connection.
Why Is My Email Not Working On My Samsung Phone?
Why am i not getting emails on my samsung phone?

A possible Fix: Clear the cache and data To Work it On Samsung

To delete the app’s data, go to Settings and then Apps. Tap Storage after selecting the email app. Tap OK after clearing the data. This will completely erase the app and return it to its default settings.
Clear the cache and data To Work it On Samsung

See Other Related Articles:

How do I Reset my samsung email app Password? [ 6 Easy Steps]

How To Change Email On Samsung Account? [8 Steps]

How to Block Email Text Messages on Samsung [3 Steps]

Why is my email not syncing on my Samsung

You can attempt the following solutions to fix the problem of samsung email not syncing on your Samsung Galaxy smartphone:

Not getting emails on samsung phone

1. Restart email app

To fix the syncing issues, try closing and restarting the email app on your phone as follows:

  • Tap on the Recent Apps button.
  • Swipe up the email app to close it.
  • Return to the Home screen and open the email app again on your android device.

2. Check for internet connectivity

You must have a working and stable internet connection, either via Wi-Fi or mobile data, to enable syncing on your Samsung device. Check to see if you are connected to the internet and if the emails are syncing outlook app.

3. Ensure that sync is enabled.

Check that sync is enabled in your email app’s settings. Emails will not sync otherwise. To enable automatic syncing, enable Auto-sync for your email accounts. Continue reading to learn more about auto-sync and how to enable it on your Samsung mobile device.

Ensure that sync is enabled.
Ensure that sync is enabled.

4. Deactivate and reactivate your email account

In the email app on your Samsung mobile, you can remove and re-add your email account. This can help you resolve basic syncing issues by retrieving the most recent configuration for your email provider’s server. Make a note of your email address and password, as you will need to enter them again.

5. Make internal storage available

If your Samsung device’s internal storage is full or nearly full, it may be unable to sync emails or display email notifications. Freeing up some space can help solve the problem and can be accomplished as follows:

  1. Launch My Files or any other File Manager app.
  2. Examine the internal storage space. Check that there is still 20-30% storage capacity available.
  3. If it isn’t, use the File Manager app to delete any unnecessary files from the internal storage.

6. Disable power saving mode

Your device’s power saving mode may interfere with background syncing. To allow the syncing process to resume, try disabling power saving mode:

  1. Navigate to Settings > Device Care > Battery.
  2. If power saving mode is enabled, turn it off.
  3. Restart your email client.
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Why Is My Email Not Working On My Samsung Phone? (5 Best Answer)

Samsung email not working

If you use Samsung Email as your email app on your device, it is possible that emails will not sync. The following are some of the most common causes and solutions for this issue:

  • Inappropriate sync settings, such as an email size limit: these must be adjusted in the app.
  • The app frequently crashes or stops working: try resetting the app
  • Samsung Email app has a bug: Update the app if possible.
  • The email provider’s service is unavailable: report the problem
  • The sync service is operational, but email notifications are disabled: Enable notifications by going to Settings > Notifications > Email.
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If you can’t find the Samsung Email app on your phone’s Home screen, look in the app drawer. Swiping up on the Home screen will accomplish this. You can look for the app in the Samsung folder or search for “Email” in the search box.

If you still can’t find it, it’s possible that the app isn’t preinstalled on your Samsung phone. You can download it separately from the Samsung Galaxy Store or the Google Play Store.

If you receive an error stating that the app is incompatible with your device, download the most recent version of the Samsung Email APK file from reputable APK websites (e.g. APKPure). You must manually install the APK file on your Samsung mobile device.



Auto sync is a feature in Samsung devices, like other Android devices, that allows you to automatically copy data from your device to a service or cloud server.

When you sign into your Google account on your Samsung device, for example, all of your data, including contacts and emails, is sent to Google’s servers and saved in your account.

The main benefit of this feature is that it keeps all of your emails and other data up to date and accessible on your account from any device you use. You are also automatically notified of new emails on your signed-in devices.

This process runs in the background, so you don’t have to manually refresh all of your emails on your phone. When you switch to a new phone that can sync automatically, all of your data on the cloud, such as emails, contacts, calendars, and files, is easily accessible.

How Do I Enable Samsung Auto Sync?

After signing in and adding an account to your Samsung Galaxy device, you can enable auto-sync as follows:

  1. Go to Settings > Backup and accounts > Manage accounts.
  2. Enable “Auto sync data.”

How Do I Turn On Email Sync On Samsung?

Once you’ve logged into an email account in the Samsung Email app on your Samsung device, you can enable email sync by doing the following:

  1. Launch Samsung Email.
  2. On the top left of the screen, tap the menu icon (three lines).
  3. At the top, tap the settings icon.
  4. Select the email account you want to sync.
  5. Activate the switch next to “Sync emails.”
  6. To return to your inbox, tap the back icon (“”) at the top.

Your emails will now sync; you can see the last time they were synced above the emails.


In addition to the auto sync described above, you can select which accounts to sync on your Samsung Galaxy device:

  1. Go to Settings > Backup and accounts > Manage accounts.
  2. Tap on the desired account and select “Sync account.”
  3. Depending on your account, you may see several sync options, including Contacts, Email, Calendar, and others. To enable and disable what to sync for an individual account, toggle the switch for each of them on and off.
  4. To begin syncing, tap the three dots at the top and select “Sync now.”
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To sync emails on your Samsung Galaxy S device, follow the same steps as on other Samsung Galaxy devices. If you’re using the Samsung Email app, you can sync email and change sync settings as follows:

Launch the Samsung Email app.

  • Tap the three lines (menu) icon > Settings.
  • Select the email account you want to sync.
  • Toggle on “Sync emails” at the top.

Configure sync settings

You can manage various settings in the “Sync settings” section that control when, how often, and what emails will sync on your Samsung Galaxy S device. The following are the settings:

  • Email sync schedule: controls the frequency with which emails are synced (e.g. auto or every 15 minutes)
  • Email folders to sync: controls which email folders will be synced (e.g., inbox, drafts, and sent).
  • Email sync period: controls how long the device keeps emails in sync (e.g. all time or 2 weeks)
  • Limit retrieval size: restricts syncing based on email size (e.g. 300 KB or no limit)
  • Limit retrieval size while roaming: When using mobile data outside of the carrier’s coverage area, limit syncing by email size (e.g. 2 KB or 50 KB).

These settings are also available in the Email app on most Samsung Galaxy devices, in addition to the S series.


You can find an account’s email settings in the Samsung Email app in the following way:

  • Open Samsung Email.
  • Tap the three lines (menu) on the top left.
  • Tap on the Settings icon on the screen’s top.
  • Tap on a specific email account to open its settings.

Here you can manage different settings pertaining to an email account that includes:

  • Sync settings (e.g. email sync schedule)
  • Account settings (e.g. Account name and color, Signature)
  • Advanced settings (e.g. Security options)   
  • Account’s removal


If your Galaxy phone’s Samsung Email app keeps closing, you may need to reset it. This can be accomplished as follows:

  • Navigate to Settings > Applications > Email.
  • In the Usage section, tap on Storage.
  • Tap “Clear cache,” then “Clear data.”
  • You will be prompted that all app data will be permanently deleted. To proceed, tap OK.
  • Reboot your Samsung Galaxy device.

This method deletes all settings and linked data (for example, account details) associated with the Samsung Email app. So, the next time you open the app, you’ll need to re-enter your email account credentials, grant requested permissions, and customize settings.

Please keep in mind that resetting the app will not result in the deletion of your email account. However, you must remember your account credentials in order to sign in to Samsung Email again.


Final Thoughts On Why has my Email stopped working on my Samsung phone

If none of the above methods work for you and your email application is still not working on your Samsung phone, you can try installing a different email app.

FAQs About Not getting emails on samsung phone

Why i am not receiving emails on samsung phone?There are a few reasons why your emails not coming through on samsung. Here are some of the most common reasons:
Incorrect email settings
Email app not working
Poor network connection
Email server issue
Software update needed
How to Sync Turned Off In Email App Samsung?
If the sync is turned off in the email app on your Samsung device, you won’t receive new email notifications or updates automatically. To fix this, go to the app’s settings, locate the sync option, and enable it. Ensuring sync is on will ensure your emails are up to date on your device.

How do I repair my Android phone's email?

1. Fortunately, we’ll show you how to troubleshoot when your email doesn’t sync on your Android device.
2. Check that Automatic Email Sync is enabled.
3. Manually sync your emails.
4. Clear the storage on your Android device. …
5. Check that you have entered the correct password in your email app.
6. Clear the Email App’s Cache and Data.
7. Update Your Email Client.

Why aren't my emails getting through?

An outdated web browser could be one of the reasons your Gmail isn’t receiving emails. If you’re using an older version of Chrome or Firefox, try updating to the most recent version and seeing if that resolves the issue. Another possibility is that your email filters are deleting incoming messages by mistake.

Why is my email no longer working?

There are numerous reasons why email may stop working (incorrect email settings, incorrect email passwords, and so on), but the first step in identifying the problem with your email is to look for any error messages on your end.


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