8 Reasons Why Are Verizon Voicemail Not Working? [Explained]

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Verizon Voicemail Not Working? Is your Verizon voicemail not working properly, and you’re looking for the best solutions to fix the problem and listen to your messages?

So, I’ve been researching this topic and have discovered several potential solutions that could help you, so keep reading to find out what I’ve discovered!

Verizon Voicemail Not Working
Verizon Voicemail Not Working

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If you discover that your Verizon voice mail isn’t working, call *611 and ask Verizon to verify that you have the voicemail settings feature, and then request that Verizon reset your voice mail. You can also call 1-800-922-0204 from a landline phone to connect to Verizon in 2022. You can, however, try changing your password to resolve the issue on apps.

Are you looking for more potential solutions to Verizon voicemail not working, or do you have other questions? If so, keep reading to find out everything you need to know about them!

Verizon Voicemail Not Working
Verizon Voicemail Not Working

1. Call Verizon Customer Service

If you’re using a landline phone, call Verizon Customer Service at 1-800-922-0204 or dial *611 from any Verizon device to confirm that you have voicemail service phone app.

You should also request that they reset your voicemail so that you can go through the voicemail setup process again, and hopefully, the reset will solve your problem.

2. Change Your Voicemail Password

Changing your voicemail password via the Verizon website can resolve the voicemail not working issues in minutes.

Furthermore, after logging in with your new password, you should be able to access your voicemail and retrieve your messages via the website through sim card.

Change Your Voicemail Password
Change Your Voicemail Password

3. Online, you can generate a temporary voicemail password

You can try to resolve the issue by creating a temporary voicemail password online, which may help the voicemail reset and resume operation.

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4. Reset the Voicemail Password Through the My Verizon App

Download the My Verizon app and reset your password via the app, which is more convenient for most people and allows you to access your voicemail in seconds.

5. Reset Your Network Configuration

If you want to fix Verizon voicemail not working, you can also reset the network settings on your device, which takes only a few minutes. To demonstrate, simply follow the steps below to reset your Verizon device’s network settings:

  1. Navigate to “Settings”
  2. Choose “General.”
  3. Choose “Reset.”
  4. Find and select “Reset Network Settings.”
  5. Once the reset is complete, try to access your voicemail.
Reset Your Network Configuration
Reset Your Network Configuration

6. Toggle Airplane Mode on & Off

To try to fix your Verizon voicemail, you could also toggle Airplane mode on and off, because if your signal is weak, switching to Airplane mode can improve signal strength and quality.

However, after turning on Airplane mode, you should wait about 1 minute before turning it off.

7. Remove Visual Voicemail App

If you’re having problems with visual voicemail, simply uninstall the app and then reinstall it through the settings. Furthermore, it will only take a few minutes to complete this action, which you can do by following the steps below:

  • Remove the application from your device
  • Go into “Phone” on your mobile device
  • Select the three dots at the top
  • Go into “Settings”
  • Select “Voicemail”
  • Turn on visual voicemail
Remove Visual Voicemail App
Remove Visual Voicemail App

8. Reset Your Phone

If your Verizon voicemail isn’t working, you can reset your phone, but this hard reset will erase a lot of data from your device.

To perform a hard reset, simply hold down the power and volume down buttons simultaneously, and your phone will turn off after a few seconds. After you’ve turned off your device, restarting it should resolve the problem on your voicemail message.


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1. Attempt a phone reset

Little glitches here and there can frequently cause these kinds of strange issues. These are usually not too severe and can be removed with little to no effort. Though it may appear far too simple to ever be effective, a simple phone tech reset usually does the trick.

So, let’s try a hard reset on your phone and see what happens. All you have to do is hold down the power and volume down buttons at the same time.

When you hold the buttons long enough, the phone will turn off automatically. We recommend that you try the service again as soon as it comes back online.

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2. Reset your voicemail number

Though this process serves the same purposes as the first, it is far more difficult to execute. That is why we recommend that you leave it to the professionals. So, all you really need to do here is call Verizon and request that your voicemail number be reset.

Once that is done, they must reset the phone to allow the changes to take effect. Following that, dial *86 and go through the setup menu once more. After you’ve done this, everything should be back to normal.

3. Change your password

If you are still experiencing issues with authorization on your Verizon voicemail, the next step is to change your visual voicemail password. You can do so by visiting the official website.

After you’ve changed your password, try logging back into the service. In most cases, this will have resolved the problem. The website also allows you to create a temporary password for the service.

This can sometimes fool the service into working again. As a final option in this section, you could reset your voicemail password using the Verizon app. This will be much easier for some.

4. Turning on and off airplane mode

Is this still not working for you? You can start to think of yourself as unlucky at this point. We still have a few fixes to make, so it’s not time to give up just yet.

Given that resetting the password did not work, we will proceed to diagnose the problem as a signal problem. To resolve this issue, simply toggle airplane mode on and off. It may sound strange, but it does work on occasion!

What it does is force your phone to connect to your network for the first time. This new connection may have an impact on other aspects of your service, such as cellular connection voicemail authorization, for example.

In many cases, switching to airplane mode will provide you with a better and stronger connection to your network. Simply activate airplane mode, wait at least 30 seconds, and then deactivate it. If it doesn’t work the first time, it’s always worth a second try.

5. Resetting your network settings may help

Next, we’ll check to see if there’s anything wrong with your network settings. Essentially, we will simply reset them to their default settings rather than manually modifying them. It’s just a lot easier this way. If you want to give it a shot, here’s what you need to do:

To begin, open the settings menu and then navigate to the “general” section. Next, press the reset button and then select “reset network settings.” Once you’ve chosen that, the phone will handle the rest. After that, all that remains is to reset the phone once more.

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6. Contact customer service

If none of the above worked, it is possible that there is a problem with the visual voicemail server calls. There is nothing you can do about it from your end, so you will need to contact Verizon to have this resolved.


You can access your Verizon voicemail from a landline, a Verizon phone, the Verizon website thing, or the My Verizon app.

Furthermore, if you call Verizon Customer Service, all you have to do is say “Reset voicemail password” when prompted to start the process.


Although basic Verizon voicemail is free and included with your service, retrieving voicemail messages does count against your data plan.

However, Verizon also offers Premium Visual Voicemail for $2.99 per month for each line and Voicemail to Text for $2.99 per month for each line if you have an iPhone. For more information, you can also read our posts on Verizon landline not working, Verizon remote not working, and Verizon WiFi not working.


To resolve Verizon voicemail not working, contact customer service and confirm that you have voicemail on your device before asking them to reset it so you can set it up again.

You can also change your password via the website or app, which may resolve the issue, toggle Airplane mode on and off, or try to reset your network settings.


Why is my Verizon voicemail not working?

If mobile data is working but you still have problems, try rebooting your phone. Many times, simply turning the device off and on can resolve minor issues. If that still doesn’t work, try resetting the Voicemail app. This does not delete any voicemail messages; it simply resets the app.

What happened to my voicemail?

If voicemails are still not working on your Android, you can try resetting the network settings as a last resort. This will clear all your saved Wi-Fi networks and Bluetooth devices and reset all your network settings preferences to their default values.

How do you reset Verizon voicemail?

When asked why your call, say “Reset voicemail password.” To reset the password, simply follow the prompts. Repeating digits (e.g., 1111) or consecutive digits are not permitted in the password (e.g., 1234).


  • Khelly Perez

    Hi, I'm Khelly! I am your tech expert for all your Samsung Products and Information needs. Life is complicated so, finding solutions to your tech problems shouldn't be. Let me help you with that!

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