8 Reasons Why Are Verizon Voicemail Not Working? [Explained]

Why my Verizon voicemail is not working? Is your voicemail not working properly, and you’re looking for the best solutions to fix the problem and listen to your messages?

So, I’ve been researching this topic and have discovered several potential solutions that could help you, so keep reading to find out what I’ve discovered!

Verizon Voicemail Not Working
Verizon voice mail not working

Troubleshooting: Issues on voicemail not working

Incorrect voicemail settingsCheck your voicemail settings to make sure they are correct. You can find your voicemail settings in your phone’s settings menu.
Voicemail app not workingTry resetting your voicemail app. You can do this by going to your phone’s settings menu and finding the voicemail app. Once you have found the voicemail app, tap on it and then tap on “Force Stop”. After you have forced stopped the voicemail app, you can restart your phone and then try using the voicemail app again.
Call forwarding enabledMake sure that call forwarding is not enabled on your phone. You can check this by dialing *73. If call forwarding is enabled, you will need to disable it before you can use voicemail.
Network issuesIf you are having network issues, your voicemail may not work. Try restarting your phone or your router. If you are still having problems, you may need to contact Verizon customer support for help.
Software update neededIf your phone is not up to date with the latest software, your voicemail may not work. Check for software updates and install any updates that are available.

See Other Related Articles;

How Do I Reset My Voicemail Password? [ 6 Easy Steps]

How To Change Your Voicemail on Samsung (Must Try)

How to Check Voicemail on Samsung? (Answered)

Verizon voicemail not working android

If you discover that your voicemail isn’t working, call *611 and ask Verizon to verify that you have the voicemail settings feature, and then request that Verizon reset your voicemail. You can also call 1-800-922-0204 from a landline phone to connect to Verizon in 2022. You can, however, try changing your password to resolve the issue on apps.
Are you looking for more potential solutions to voicemail not working, or do you have other questions? If so, keep reading to find out everything you need to know about them!
Verizon Voicemail Not Working
Verizon voicemail number

1. Call Verizon Customer Service

If you’re using a landline phone, call Verizon Customer Service at 1-800-922-0204 or dial *611 from any Verizon device to confirm that you have voicemail service phone app.

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You should also request that they reset your voicemail so that you can go through the voicemail setup process again, and hopefully, the reset will solve your problem.

2. Change Your Voicemail Password

Changing your voicemail password via the Verizon website can resolve the voicemail not working issues in minutes.

Furthermore, after logging in with your new password, you should be able to access your voicemail and retrieve your messages via the website through sim card.

Change Your Voicemail Password
Change Your Voicemail Password

3. Online, you can generate a temporary voicemail password

You can try to resolve the issue by creating a temporary voicemail password online, which may help the voicemail reset and resume operation.

4. Reset the Voicemail Password Through the My Verizon App

Download the My Verizon app and reset your password via the app, which is more convenient for most people and allows you to access your voicemail in seconds.

5. Reset Your Network Configuration

If you want to fix voicemail not working, you can also reset the network settings on your device, which takes only a few minutes. To demonstrate, simply follow the steps below to reset your Verizon device’s network settings:

  1. Navigate to “Settings”
  2. Choose “General.”
  3. Choose “Reset.”
  4. Find and select “Reset Network Settings.”
  5. Once the reset is complete, try to access your voicemail.
Reset Your Network Configuration
Reset Your Network Configuration

6. Toggle Airplane Mode on & Off

To try to fix your voicemail, you could also toggle Airplane mode on and off, because if your signal is weak, switching to Airplane mode can improve signal strength and quality.

However, after turning on Airplane mode, you should wait about 1 minute before turning it off.

7. Remove Visual Voicemail App

If your Verizon visual voicemail not working, simply uninstall the app and then reinstall it through the settings. Furthermore, it will only take a few minutes to complete this action, which you can do by following the steps below:

Not getting voicemails Verizon

  • Remove the application from your device
  • Go into “Phone” on your mobile device
  • Select the three dots at the top
  • Go into “Settings”
  • Select “Voicemail”
  • Turn on visual voicemail
Remove Visual Voicemail App
Remove Visual Voicemail App

8. Reset Your Phone

If your voicemail isn’t working, you can reset your phone, but this hard reset will erase a lot of data from your device.

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To perform a hard reset, simply hold down the power and volume down buttons simultaneously, and your phone will turn off after a few seconds. After you’ve turned off your device, restarting it should resolve the problem on your voicemail message.


You could do a lot worse than Verizon if you’re looking for a reliable provider of phone and internet services. The increasingly popular brand appears to have something for everyone and generally provides good service.

1. Attempt a phone reset

Little glitches here and there can frequently cause these kinds of strange issues. These are usually not too severe and can be removed with little to no effort. Though it may appear far too simple to ever be effective, a simple phone tech reset usually does the trick.

So, let’s try a hard reset on your phone and see what happens. All you have to do is hold down the power and volume down buttons at the same time.

When you hold the buttons long enough, the phone will turn off automatically. We recommend that you try the service again as soon as it comes back online.

2. Reset your voicemail number

Though this process serves the same purposes as the first, it is far more difficult to execute. That is why we recommend that you leave it to the professionals. So, all you really need to do here is call Verizon and request that your voicemail number be reset.

Once that is done, they must reset the phone to allow the changes to take effect. Following that, dial *86 and go through the setup menu once more. After you’ve done this, everything should be back to normal.

3. Change your password

If you are still experiencing issues with authorization on your voicemail, the next step is to change your visual voicemail password. You can do so by visiting the official website.

After you’ve changed your password, try logging back into the service. In most cases, this will have resolved the problem. The website also allows you to create a temporary password for the service.

This can sometimes fool the service into working again. As a final option in this section, you could reset your voicemail password using the Verizon app. This will be much easier for some.

4. Turning on and off airplane mode

Is this still not working for you? You can start to think of yourself as unlucky at this point. We still have a few fixes to make, so it’s not time to give up just yet.

Given that resetting the password did not work, we will proceed to diagnose the problem as a signal problem. To resolve this issue, simply toggle airplane mode on and off. It may sound strange, but it does work on occasion!

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What it does is force your phone to connect to your network for the first time. This new connection may have an impact on other aspects of your service, such as cellular connection voicemail authorization, for example.

In many cases, switching to airplane mode will provide you with a better and stronger connection to your network. Simply activate airplane mode, wait at least 30 seconds, and then deactivate it. If it doesn’t work the first time, it’s always worth a second try.

5. Resetting your network settings may help

Next, we’ll check to see if there’s anything wrong with your network settings. Essentially, we will simply reset them to their default settings rather than manually modifying them. It’s just a lot easier this way. If you want to give it a shot, here’s what you need to do:

To begin, open the settings menu and then navigate to the “general” section. Next, press the reset button and then select “reset network settings.” Once you’ve chosen that, the phone will handle the rest. After that, all that remains is to reset the phone once more.

6. Contact customer service

If none of the above worked, it is possible that there is a problem with the visual voicemail server calls. There is nothing you can do about it from your end, so you will need to contact Verizon to have this resolved.


You can access your voicemail from a landline, a Verizon phone, the Verizon website thing, or the My Verizon app.

what happened to my Verizon voicemail

Furthermore, if you call Verizon Customer Service, all you have to do is say “Reset voicemail password” when prompted to start the process.


Although basic voicemail is free and included with your service, retrieving voicemail messages does count against your data plan.

The Verizon voicemail app not working

However, Verizon also offers Premium Visual Voicemail for $2.99 per month for each line and Voicemail to Text for $2.99 per month for each line if you have an iPhone. For more information, you can also read our posts on Verizon landline not working, Verizon remote not working, and Verizon WiFi not working.

Verizon Voicemail Not Downloading

If you’re facing issues with voicemail not downloading in English, try these troubleshooting steps. Confirm your device language settings are set to English and ensure a stable internet connection. Clear cache and data of your voicemail app, and if the problem persists, contact Verizon customer support for further assistance.

CONCLUSION Voicemail not working verizon

To resolve voicemail not working, contact customer service and confirm that you have voicemail on your device before asking them to reset it so you can set it up again.

You can also change your password via the website or app, which may resolve the issue, toggle Airplane mode on and off, or try to reset your network settings.


Why is my Verizon voicemail not working?There are a few reasons why your Verizon iPhone voicemail not working. Here are some of the most common reasons:
Incorrect voicemail settings
Voicemail app not working
Call forwarding enabled
Network issues
Software update needed
Why Verizon Wireless Voicemail Not Working?
If you are facing issues with Verizon Wireless voicemail not working in English, try these troubleshooting steps. Ensure English is selected as the language in your voicemail settings. Restart your phone and reset the voicemail password. Contact Verizon support for further assistance if the problem persists.
Why Verizon Voicemails Not Showing Up?
Not receiving voicemails Verizon or displaying, try changing your language settings. Access your voicemail, navigate to settings, and select English as the preferred language. This should resolve the issue and ensure your voicemails appear in the desired language.

Is there a voicemail app available from Verizon?

Even if you do not use the included basic service, Android phones come with a Visual Voicemail app that cannot be removed.

How do I configure Verizon voicemail?

To configure your voicemail, launch the dialer app and dial *86. Follow the automated prompts to select your language, then press # to confirm. When prompted, enter your password and press # again. Set up your signature and greeting by following the prompts and confirming each with the # key.

How do you reset voicemail?

When asked why your call, say “Reset voicemail password.” To reset the password, simply follow the prompts. Repeating digits (e.g., 1111) or consecutive digits are not permitted in the password (e.g., 1234).


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