[SOLVED!] Netflix Not Loading on Samsung TV: Issues & Fixes

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After a long and grueling day, nothing is more satisfying than kicking back and binging on the latest shows on Netflix.

And what better way to do it than on a beautiful, high-quality Samsung smart TV? However, even though Samsung TVs have a dedicated Netflix app, sometimes the two don’t cooperate.

If you’re experiencing problems with Netflix on your Samsung smart TV, don’t despair! These simple tips will have you back to streaming in no time.

Netflix not working on Samsung Smart TV
Netflix Not Loading on Samsung TV

This can include the official Netflix apps crashing, not opening properly, being unable to play movies and TV shows, or even simply loading a black screen on your TV set or tablet.

Netflix not loading on Samsung TV can be caused by a weak internet connection, an expired plan, or an active VPN. To resolve this issue, check your internet connection and make sure it is stable. Additionally, try clearing the cache of the Netflix app, reinstalling the app, resetting the Smart Hub, or signing out and back in to Netflix.

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Netflix App Not Working on Samsung Smart TV

Some people report that nothing happens when they choose the Netflix app to open it. This is not uncommon.

This can be a very frustrating experience. It’s because you can simply sit and wait until you realize that the page is not loading.

How to Fix Netflix Not Loading on Samsung TV?

To fix Netflix not loading on Samsung TV, try to turn off and unplug your TV. Please turn it off for at least 30 seconds before turning it back on. Check your internet connection and try to load Netflix.

How to Fix Netflix is not working on Samsung Smart TV
Netflix App Doesn’t Load on Samsung Smart TV:

You must take two steps to get your Netflix app to work. Start by turning off and unplugging your Samsung TV, as Netflix recommends. Then wait at least 5 minutes before turning it back on and attempting to load the app again. You’ll have to contact Samsung Customer Service if that doesn’t work.

It is possible that some applications will hang in the background if you run it like a computer. In some cases, they may not even close. Such an application has the potential to cause damage to your television system.

When you restart your Samsung TV, you should force all of your applications to close and restart. Yet another common occurrence is that the Netflix app may crash right when the service is abruptly terminated.

10 Things to Check When Netflix Not Loading on Samsung TV

1. Verify that your Internet Connection is Working

Select Smart Hub Connection Test
Verify that your Internet Connection is Working

You can run the Smart Hub connection test to see if your internet connection is working properly. Press the Home button and then Settings >> Support >> Device Care >> Self Diagnosis >> Smart Hub connection test from the drop-down menu. Following the test, identify and correct any issues with the internet connection.

2. Restart the Samsung Smart TV. (Optional)

Remove the power cord from the Samsung Smart TV after it has been turned off. After a few minutes, plug in the power cord and turn on the Samsung Smart TV to begin viewing. The smart TV will be refreshed due to this power cycle, and the Netflix app will operate smoothly.

3. Reinstall Netflix on the Samsung Smart TV (if necessary).

Click Reinstall - Netflix not working on Samsung Smart TV
Reinstall Netflix on the Samsung Smart TV
  1. Check the WiFi connection on the Samsung Smart TV by turning it on and on.
  2. To access the Smart Hub settings, press the Smart Hub button and select Settings.
  3. Look for the Netflix app on one of the available devices and select it from the results.
  4. To reinstall the Netflix app on the Samsung Smart TV, select Reinstall from the drop-down menu.

4. Check to see if Netflix is Unavailable.

If the Netflix app cannot load or if a film or television show cannot begin, the service itself may be unavailable or down for maintenance. Check out this link to see if there’s a problem with Netflix’s servers in your area. If there is a problem, there is nothing you can do but wait for them to fix it on their own time.

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5. Check the status of your internet connection.

Make sure that your internet connection and phone signal are working properly. Netflix will not function if your internet connection is down. Check to see that your Wi-Fi or cellular connection is active and that your device hasn’t been accidentally placed in Airplane mode accidentally. Also, try connecting to the internet with other apps to see if they work.

6. How to Reset the Smart Hub

  1. To access the menu on the Samsung Smart TV, turn it on and press the home button.
  2. Support can be found under Settings > Support.
  3. Device Care can be found at the bottom of the page, followed by Self Diagnosis.
  4. Select Reset Smart Hub from the drop-down menu and enter 0000 as the PIN.
  5. This will reset the Smart Hub on the Samsung Smart TV by deleting any downloaded apps and account log-ins that have been stored on the device.

6. Make sure your Netflix app is up to Date

Like system updates, it’s critical to keep the Netflix app up to date as well, as the most recent version may be required for it to function properly on your device or to connect to the Netflix servers in order to stream content. A Netflix app update may also resolve any Netflix error codes you are experiencing, such as the error code UI-800-3.

7. Log out of Netflix

Then log back in again to continue. It is a simple, highly effective solution, and it only takes a few minutes to complete.

8. Uninstall and reinstall the Netflix application

In many cases, simply uninstalling and reinstalling the Netflix app will resolve any issues you are experiencing. Reinstalling an app on most devices is a simple process that usually involves downloading the app from the appropriate app store a second time after it has been deleted.

If you can’t update your Netflix program in the app store, then you can use a USB stick to update your Netflix program. First, you must have a USB compatible with your Samsung TV. If you encounter a USB not recognized by your TV, you can format the USB drive to FAT32 by EaseUS Partition Master

Most Samsung Smart TV models can recognize FAT32. After formatting the USB flash drive to FAT32, you can download the files to the USB from the Samsung Download Center. Once the download is complete, plug the USB into the TV and follow the on-screen instructions to install the update.

9. Log out of your Netflix account

This problem can also be resolved by exiting the Netflix application completely. To sign out of Netflix, follow the step-by-step instructions that follow after that.

Press the following button in sequence: Up -> Up -> Down -> Down -> Left -> Right -> Left -> Right -> Up -> Up -> Up -> Up.

You will now be presented with the options to Sign Out, Deactivate, and Start Over.

After that, click on Sign out and then sign back in.

10. Update the operating system on your computer.

When using a smart TV, gaming console, smartphone, or tablet, you should always try to keep it up-to-date with the most recent operating system, as some apps will stop working if they detect that an operating system update is imminent. It is also possible that a system update will correct any bugs that are preventing the Netflix app from functioning properly.

How to Install Netflix on a Roku Device

It’s possible that deactivating and then reactivating your Netflix connection will be the most effective solution if the general tips listed above don’t work to get the Netflix app to work on your Roku. Here’s how to do it on each of the Roku models listed above.

1. 1st-generation Roku: Press the Home button on your Roku controller and then select Settings and then Netflix Settings from the drop-down menu. You should be able to see an option labeled Disable. Simply click on it.

2. Roku 2: Select the Netflix app icon from the Home Menu and press the star key on your Roku remote to launch the application. Remove the channel by clicking on it once, and then clicking on it again to confirm the deactivation.

3. Moving the cursor: to the left of the Netflix app on the Roku 3, Roku 4, and Roku TV will open the Netflix menu in the Netflix app. Select Settings from the drop-down menu, followed by Sign out and Yes.

How to Install Netflix on a Samsung Smart TV

Unlike traditional television sets, smart televisions allow for the installation of apps directly onto them, without the need for any additional hardware. There is an official Netflix app available for some smart TVs, but Samsung’s smart TVs have been known to have issues with it in some instances.

If the troubleshooting tips above do not resolve the issue, the following are some alternatives.

  1. For 30 seconds, unplug your Samsung smart TV from the wall. When the TV is turned on and off again, it is common for it to work; however, turning it off for at least 30 seconds allows everything to completely reset and start over when the TV is turned on again.
  2. Disable the Samsung Instant On feature. Samsung Instant On may allow you to get your TV up and running more quickly, but this feature may interfere with certain apps, such as Netflix. It’s possible that turning it off will restore proper operation to everything. When you open Settings, click on General and then Disable Samsung Instant On to make the feature unavailable.
  3. Make a complete restart. When attempting to get the Netflix app to work on your Samsung smart TV again, this should be the very last thing you try to accomplish. A hard reset will restore your television to its factory settings, erasing all your smart TV apps and settings. Fortunately, performing a hard reset is something that the Samsung remote management team can take care of for you, and it only takes between five and ten minutes to complete. In order to perform a hard reset on your smart TV set, contact Samsung technical support at 800-SAMSUNG and ask for the Samsung remote management team to assist you.
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Please keep in mind: As of December 2019, Netflix no longer supports older Roku players. Because of “technical limitations,” the streamer is unable to provide support for these Roku models: the Roku 2050X, Roku 2100X, ROKU 2000C, Roku HD Player, Roku SD Player, Roku XR Player, Roku SD Player, and Roku SD Player.

Other Problems That Netflix Can Encounter On Your Samsung TV

1. The Netflix app on your Samsung TV is not working:

If the Netflix app on your Samsung TV is not working, you can try resetting the Smart Hub, reinstalling the app[, or updating it. You can also try changing the DNS settings to and or moving the wifi router closer to the TV. If these steps do not work, you may need to press a specific sequence of buttons on your remote control to sign out of Netflix and restart it.

In the event that Netflix closes while you are watching your favorite show or movie, you will need to reopen it. Navigate to the program or movie that you’re interested in and wait for it to load. It is possible that it will crash again, in which case you will want to throw the remote away at a high cost! But first, here’s what you need to know about how to fix it:

First and foremost, you’ll want to restart your television. To do so, you must turn it off, close it against the wall, and unplug it from the wall outlet. Wait at least 5 minutes before continuing. Once every 5 minutes, you should plug in your television and turn it on again, as well as re-open Netflix on your computer.

Once the Netflix backup has been successfully loaded, check to see if the problem appears to have been resolved. If this resolves the issue, you’re good to go. However, if this continues to be the case, you will need to sign out of Netflix on your Samsung TV and then sign back in again.

This can be accomplished by opening the Netflix app and selecting one of the following options: ‘Settings,’ the cogwheel icon, or ‘Get Help.’

After that, you will have the option to sign out. If you choose this option, you will be automatically signed out of your Netflix account. Then go back to the same location and sign in again by entering your user id and password again.

Now, hopefully, the problem with the crashing should be resolved. It is recommended that you contact Samsung and explain that you have tried the Netflix fixes and that they have requested that you contact them in order to resolve the issue.

Just keep in mind that they may ask you to repeat the same steps again and again. First, see if you can get it to work again.

2. Netflix is not updating on the Samsung TV:

Netflix regularly updates its software to fix bugs, make it more responsive, and add new features. Updates, on the other hand, can sometimes become stuck and make no progress. When you choose to update it, nothing happens unless you specify otherwise. Listed below is what you can do to resolve this issue and ensure that the Netflix app is updated:

As a general rule, you should switch between turning off and turning on your television. Please turn it back on after 5 minutes and then off again. If this does not resolve the issue, you should sign out of your Netflix account and then log back in again. If it is still not working, you may want to try uninstalling and reinstalling the Netflix application.

When you reinstall the Netflix app, it will automatically download the most recent version, and hopefully, it will work properly once the most recent update is released. The good news is that you cannot download any Netflix programs or shows to your Smart TV. As a result, when you uninstall it, none of your previously recorded shows will be deleted.

It is recommended that you double-check your home WiFi. On your television, you will frequently see a WiFi signal. However, your WiFi modem is not connected to the Internet, despite the fact that the WiFi signal indicates that your television is connected to your wireless modem.

In order to determine if the internet is connected, you should attempt to access a web page on your smartphone or computer while using the same WiFi connection as before. If none of these steps are successful, it is best to contact Samsung Support and explain the situation.

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3. Samsung TV Netflix App Not Working – Black Screen: Samsung TV Netflix App Not Working

Occasionally, the Netflix app will open, but all you will see is a black screen with no sound of any kind, and you will be unable to watch anything while you wait. The following is an explanation of how Netflix works on your Samsung TV.

Going to the back menu and reopening the Netflix app will resolve the problem with your Netflix app showing a black screen. You’ll need to restart your TV if this doesn’t work. To do so, turn off the TV and unplug the power cord for 5 minutes before turning it back on.

Tips to Try:

If Netflix has a black screen, try restarting the TV by unplugging it from the power socket for at least two minutes. You can also try updating the Netflix app, restarting your device, resetting the Smart Hub, or clearing the cache of the Netflix app.

Uninstall Netflix and try again if you still get a black screen, and if that doesn’t work, try reinstalling Netflix again. As a result, you should get in touch with Samsung Support. You will completely restart the Netflix application by restarting and turning off your television. However, if it does not work, it indicates that the application may have crashed and that you should reinstall it.

Then it’s possible that there’s a problem with the software on your Samsung television. You can resolve this issue by resetting your Smart Hub device. It does, however, erase all data and restore all settings to their defaults. So you want to try this only after you’ve exhausted all other options.

In a helpful article published by Samsung, you will find all the necessary instructions and information on completing this task. You can find it here. In the event of a failure, you should contact Samsung to find out how to resolve the issue.

4. Why is my Netflix Not Loading on Samsung TV

Netflix Not Loading on Samsung TV can be caused by a weak internet connection, an expired plan, or an active VPN. To resolve this issue, check your internet connection, disable your VPN, restart your device, and verify the validity of your Netflix subscription.

Our Final Thoughts: Netflix Not Loading on Samsung TV

So, these are all the methods for resolving Netflix not working on Samsung Smart TV. Hopefully, using any of the methods listed above will resolve your problem.

If you are experiencing any other issues with your Samsung Smart TV, please let us know in the comments section below. We will try to find a solution as soon as possible.

Frequently Ask Questions

Why is my Netflix stuck on loading screen TV?

Netflix may not be loading on your smart TV due to a number of reasons such as an unstable internet connection, an outdated Netflix app, or outdated device software. To resolve this issue, try restarting your home network, closing and restarting the Netflix app, signing out and back into your account, and restarting your device

How do I reboot Netflix on my smart TV?

To reboot Netflix on a smart TV, navigate to the TV/Video Services section and highlight Netflix. Press X and then hold both Start and Select until a message appears asking if you want to reset your Netflix settings and re-register. Select Yes. Alternatively, from the Home screen select Settings, find the Netflix app, select it, toggle the Reset switch to On position, or press and hold Enter when highlighting the Netflix app in Featured. Additionally, access the menu on Samsung Smart TV and press Home to find Support under Settings > Support.

How to reinstall netflix on samsung smart tv?

To reinstall Netflix on a Samsung Smart TV, delete/uninstall the app from the device, then return to the Smart Hub screen and search for Netflix using either the keyboard or voice button]. Select ‘install’ and wait for it to finish downloading. If this does not work, try logging out of the app and then reinstalling it from the app store

Expert Answers on Netflix Not Loading Issues and Fixes

Adam Rossi, CEO of TotalShield Safety Enclosures

image 248

How to Fix Netflix not loading on Smart TV?

If your Netflix is not working. You may need to reset the Netflix app. This is how to fix the issue of Netflix not loading on your Smart TV.

From your television’s Home screen, go into the settings menu and find the Netflix app.

You can reset the app from there, usually with just one simple click. If that does not work, you can also try uninstalling and reinstalling the Netflix app for a Samsung TV.

Kyle MacDonald, Director of Operations, Force by Mojio

What to do if Netflix is not loading on Samsung TV?

If you’re having issues getting Netflix to load on your Samsung TV, a simple fix is to unplug your TV, wait at least two minutes, and then plug it back in. While the TV is off, press and hold the power button on your TV (not the remote) for at least 30 seconds before plugging
the TV back in. The Netflix app should load and work once your TV
powers back on. 


  • Khelly Perez

    Hi, I'm Khelly! I am your tech expert for all your Samsung Products and Information needs. Life is complicated so, finding solutions to your tech problems shouldn't be. Let me help you with that!

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