Troubleshooting Guide: Netflix Not Working on Samsung TV? Discover the Fix That Worked for Me

Are you facing the frustrating issue of Netflix not working on your Samsung TV? Don’t worry, you’re not alone. In this comprehensive guide, I’ll share the step-by-step solutions that helped me resolve this problem. Say goodbye to streaming glitches and get back to enjoying your favorite shows and movies on Netflix in no time

Netflix Not Working on Samsung TV
Netflix loading issues on smart TV

What to do when your Netflix Does not Work

When your Netflix app decides to take an unscheduled break, exhibiting behaviors like persistent loading issues, sudden crashes, or a stubborn black screen on your Samsung TV, it becomes a source of frustration.

Fear not, as we’re here to demystify the situation and guide you through the steps to revive your Netflix experience on your state-of-the-art Samsung Television.

With 10 years of expertise in troubleshooting technology-related challenges, we’ve encountered and assisted numerous individuals grappling with Netflix-related tribulations.

This comprehensive guide addresses the most common Netflix loading issues affecting your smart TV. Whether it’s an unresponsive Netflix, unexpected crashes, launch failures, or a reluctance to play your selected content, we’ve curated solutions derived from real-world testing.

Let’s expedite the restoration of seamless synergy between your Netflix and Samsung video display.

Key Takeaway:

  1. Check Your Internet Connection: Ensure a stable and fast internet connection, as a weak connection can lead to Netflix problems.
  2. Update the Netflix App and TV Firmware: Keep the Netflix app and your TV’s firmware up to date to resolve compatibility issues.
  3. Restart Your TV: A simple restart can often fix common Netflix issues. Turn off your TV, unplug it, wait a minute, and plug it back in.
  4. Clear App Cache: If Netflix is slow or unresponsive, clear the app’s cache and data in the app settings to improve performance.

VIDEO: Your Guide to Fix Smart TV

Troubleshoot with this short video

Some people report that nothing happens when they choose the Netflix app to open it. This is not uncommon.

This can be a very frustrating experience. It’s because you can sit and wait until you realize that Netflix won’t load on Samsung TV.

If you are still having trouble getting Netflix to work on your Samsung smart TV, please consult the Netflix Help Center: for more troubleshooting tips.

Step-by-Step Troubleshooting Guide and Fixes

Netflix Troubleshooting
Troubleshooting Neflix issues

To fix Samsung Smart TV won’t connect to Netflix, try to turn off and unplug your TV. Please turn it off for at least 30 seconds before turning it back on. Check your online internet connection and try to load.

Common Causes and Solutions

Internet connectivityCheck your Wi-Fi or wired internet connection and ensure that it is properly connected.
Outdated app or firmwareUpdate the Netflix app or the firmware of your TV to the latest version.
Corrupt Cache and dataClear cache and data of the app on your TV.
Netflix server issuesWait for some time and check the Server status.
HDMI connection issuesDisconnect and reconnect the HDMI cable from the STV and the device.
Restart Samsung displayRestart your TV and try accessing again.
Factory reset TVIf none of the above steps work, perform a factory reset on your TV.
Contact SupportContact support for assistance in resolving the issue.
Account problems (expired subscription, wrong login)– Sign out and back into Netflix
– Check account status
Restrictive content ratings filter enabled– Disable content ratings restrictions in settings
Problems with specific shows/movies– Try playing content on different device
– Check for known issues with that title
Cause and Solution Table for Netflix

Netflix Help Center ( is a valuable resource for troubleshooting Netflix problems on Samsung smart TVs.

Best Way to Fix TV Netflix not connecting

If Netflix is not loading on your TV, there are a few things you can try to fix the problem.

  1. Restart your modem and router. This will reset your internet connection and may fix the problem.
  2. Update your TV’s firmware. You can do this by going to the Support section of your TV’s menu and selecting Firmware Update.
  3. Contact support. They will be able to help you troubleshoot the problem and get Netflix working again.
netflix won't load on tv
netflix won’t load on Smart tv

Here are some additional tips that may help you fix Netflix problems on TVs:

  • Make sure that your TV is connected to the internet.
  • Make sure that your TV is using the correct HDMI port.
  • Make sure that your TV’s software is up to date.
  • Try restarting your TV.
  • Try restarting your router.
  • Try unplugging your TV and router for a few minutes, then plugging them back in.
  • Try contacting Netflix support.

Power off and Restarting

You must take two steps to get your app to work. Start by turning off and unplugging your TV, as Netflix recommends. Then wait at least 5 minutes before turning it back on and attempting to load the app again. You’ll have to contact Samsung Customer Service if that doesn’t work.

It is possible that some applications will hang in the background if you run it like a computer. In some cases, they may not even close. Such an application has the potential to cause damage to your television system.

When you restart your TV, you should force all of your applications to close and restart. Yet another common occurrence is that the app may crash right when the service is abruptly terminated.

10 Ways to Fix Netflix Not working on Samsung

Select Smart Hub Connection Test
Verify that your Internet Connection is Working

You can test the Smart Hub connection to see if your internet connection works properly. Press the Home button and then Settings >> Support >> Device Care >> Self Diagnosis >> Smart Hub connection test from the drop-down menu. Following the test, identify and correct any issues with the internet connection.

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2. Restart the Smart TV. (Optional)

Remove the power cord from the Smart TV after it has been turned off. After a few minutes, plug in the power cord and turn on the Smart TV to begin viewing. The smart TV will be refreshed due to this power cycle, and the Netflix will operate smoothly.

3. Reinstall Netflix App on the Smart TV (if necessary).

Click Reinstall - samsung smart tv netflix not working
Reinstall netflix not working on smart tv
  1. Check the WiFi connection on the Smart TV by turning it on and on.
  2. To access the Smart Hub settings, press the Smart Hub button and select Settings.
  3. Look for the Netflix on one of the available devices and select it from the results.
  4. To reinstall the app on the TV, select Reinstall from the drop-down menu.

4. Check to see if Service is Unavailable.

If the app cannot load or a film or television show cannot begin, the service may be unavailable or down for maintenance. Check out this link to see if there’s a problem with Netflix’s servers in your area. If there is a problem, you can do nothing but wait for them to fix it on their own time.

5. Check the status of your internet.

Make sure that your internet connection and phone signal are working properly. Netflix will not function if your internet connection is down. Check to see that your Wi-Fi or cellular connection is active and that your device hasn’t been accidentally placed in Airplane mode accidentally. Also, try connecting to the internet with other apps to see if they work.

6. How to Reset the Smart Hub

  1. To access the menu on the TV, turn it on and press the home button.
  2. Support can be found under Settings > Support.
  3. Device Care can be found at the bottom of the page, followed by Self Diagnosis.
  4. Select Reset Smart Hub from the drop-down menu and enter 0000 as the PIN.
  5. This will reset the Smart Hub on the TV by deleting any downloaded apps and account log-ins that have been stored on the device.

7. Update the Netflix app

Like system updates, it’s critical to keep the Netflix up to date as well, as the most recent version may be required for it to function properly on your device or to connect to the servers in order to stream content. A software update may also resolve any Netflix error codes you are experiencing, such as the error code UI-800-3.

8. Sign out and back into Netflix

Then log back in again to continue. It is a simple, highly effective solution, and it only takes a few minutes to complete.

9. Uninstall and reinstall the App

In many cases, simply uninstalling and reinstalling the app will resolve any issues you are experiencing. Reinstalling an app on most devices is a simple process that usually involves downloading the app from the appropriate app store a second time after it has been deleted.

If you can’t update your Netflix program in the app store, then you can use a USB stick to update your program. First, you must have a USB compatible with your TV. If you encounter a USB not recognized by your TV, you can format the USB drive to FAT32 by EaseUS Partition Master

Most TV models can recognize FAT32. After formatting the USB flash drive to FAT32, you can download the files to the USB from the Download Center. Once the download is complete, plug the USB into the TV and follow the on-screen instructions to install the update.

9. Log out of your account

This problem can also be resolved by exiting the Netflix application completely. To sign out, follow the step-by-step instructions that follow after that.

Press the following button in sequence: Up -> Up -> Down -> Down -> Left -> Right -> Left -> Right -> Up -> Up -> Up -> Up.

You will now be presented with the options to Sign Out, Deactivate, and Start Over.

After that, click on Sign out and then sign back in.

10. Update the operating system on your Laptop and computer.

When using a smart TV, gaming console, smartphone, tablet, laptop, and computer, you should always try to keep it up-to-date with the most recent operating system, as some apps will stop working if they detect that an operating system update is imminent. It is also possible that a system update will correct any bugs that are preventing the app from functioning properly.

How to Install Netflix on a Roku Device

It’s possible that deactivating and then reactivating your Netflix connection will be the most effective solution if the general tips listed above don’t work to get the app to work on your Roku. Here’s how to do it on each of the Roku models listed above.

1. 1st-generation Roku: Press the Home button on your Roku controller and then select Settings and then Netflix Settings from the drop-down menu. You should be able to see an option labeled Disable. Simply click on it.

2. Roku 2: Select the app icon from the Home Menu and press the star key on your Roku remote to launch the application. Remove the channel by clicking on it once, and then clicking on it again to confirm the deactivation.

3. Moving the cursor: to the left of the app on the Roku 3, Roku 4, and Roku TV will open the menu in Netflix. Select Settings from the drop-down menu, followed by Sign out and Yes.

How to Install Apps

Unlike traditional television sets, smart televisions allow for the installation of apps directly onto them, without the need for any additional hardware. There is an official app available for some smart TVs, but TVs have been known to have issues with it in some instances.

If the troubleshooting tips above do not resolve the issue, the following are some alternatives.

  1. For 30 seconds, unplug your TV from the wall. When the TV is turned on and off again, it is common for it to work; however, turning it off for at least 30 seconds allows everything to reset Netflix on samsung tv completely.
  2. Disable the Samsung Instant On feature. Instant On may allow you to get your TV up and running more quickly, but this feature may interfere with certain apps. It’s possible that turning it off will restore proper operation to everything. When you open Settings, click on General and then Disable Samsung Instant On to make the feature unavailable.
  3. Factory reset your Samsung Smart TV. When attempting to get the Netflix app to work on your t TV again, this should be the very last thing you try to accomplish. A hard reset will restore your television to its factory settings, erasing all your smart TV apps and settings. Fortunately, performing a hard reset is something that the Samsung remote management team can take care of for you, and it only takes between five and ten minutes to complete. In order to perform a hard reset on your smart TV set, contact technical support at 800-SAMSUNG and ask for the remote management team to assist you.
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Please keep in mind: As of December 2019, Netflix no longer supports older Roku players. Because of “technical limitations,” the streamer is unable to provide support for these Roku models: the Roku 2050X, Roku 2100X, ROKU 2000C, Roku HD Player, Roku SD Player, Roku XR Player, Roku SD Player, and Roku SD Player.

Alternative Solutions and Fixes

1. The APP is not working:

If the netflix not opening on samsung tv, you can try the following actions:

  • Reset the Smart Hub. This will restore the TV’s software to its original settings. To do this, press the Power button on your TV remote, then press and hold the Smart Hub button for five seconds.
  • Reinstall the app. This will remove any corrupted data that may be causing the problem. To do this, go to the Apps menu on your TV and select Netflix. Then, press the Menu button on your remote and select Uninstall. Once the app has been uninstalled, you can reinstall it from the Apps menu.
  • Update the app. Netflix regularly releases updates that fix bugs and improve performance. To check for updates, go to the Apps menu on your TV and select Netflix. Then, press the Menu button on your remote and select Check for Updates. If an update is available, it will be downloaded and installed automatically.
  • Change the DNS settings. The DNS settings control how your TV communicates with the internet. If your DNS settings are incorrect, it can cause problems with streaming apps. To change the DNS settings, go to the Network menu on your TV and select DNS. Then, enter the following DNS addresses:
  • Move the Wi-Fi router closer to the TV. If your TV is too far away from the Wi-Fi router, it may not be able to get a strong enough signal to stream Netflix. Try moving the router closer to the TV and see if that fixes the problem.
  • Sign out of Netflix and sign back in. This may clear up any temporary problems that are causing the app to crash. To sign out, press the Menu button on your remote and select Account. Then, select Sign Out and follow the on-screen instructions. Once you have signed out, sign back in and see if the problem is resolved.

If you have tried all of the above steps and the Netflix is still not working, you may need to contact support for further assistance.

Here are some additional tips that may help you troubleshoot problems with the app on your TV:

  • Make sure that your TV is connected to the internet and that you have a strong enough Wi-Fi signal.
  • Check to see if there are any updates available for your TV’s software.
  • Restart your TV and the app.
  • Clear the cache and data for the Netflix
  • Uninstall and reinstall the app.
  • Contact customer support for help.

2. It is not updating

Netflix regularly updates its software to fix bugs, make it more responsive, and add new features. However, updates can sometimes get stuck and make no progress. When you select “Update,” nothing happens unless you specify otherwise. Here are some things you can do to resolve this issue and ensure that the app is updated:

  1. Restart your TV. This will often clear up any temporary problems that are preventing the update from completing. To restart your TV, press the power button on your remote control and hold it down for five seconds.
  2. Sign out of and back into your Netflix account. This may clear up any account-related issues that are preventing the update from completing. To sign out of your account, open the app and select the “Profile” icon in the top-right corner of the screen. Then, select “Sign Out.” To sign back in, select “Sign In” and enter your email address and password.
  3. Uninstall and reinstall the app. This will remove any corrupted data that may be preventing the update from completing. To uninstall the Netflix app, open the “Apps” menu on your TV and select “Netflix.” Then, press the “Menu” button on your remote control and select “Uninstall.” Once the app has been uninstalled, you can reinstall it from the “Apps” menu.
  4. Check your internet connection. If your internet connection is slow or unstable, it may prevent Netflix from updating. To check your internet connection, open a web browser on your computer or smartphone and try to access a website. If you are unable to access the website, your internet connection may be slow or unstable.
  5. Contact Support. If you have tried all of the above steps and the app is still not updating, you can contact Support for assistance.

3. There is a Black Screen

Tips to Try:

If Netflix has a black screen, try restarting the TV by unplugging it from the power socket for at least two minutes. You can also try updating the app, restarting your device, resetting the Smart Hub, or clearing the cache of the Netflix.

Sometimes, the app on your TV will open, but you will only see a black screen with no sound or speaker volume. Here are some steps you can take to fix this issue:

  • Go back to the menu and reopen the Netflix app. This may resolve the issue.
  • Restart your TV. To do this, turn off the TV and unplug the power cord for 5 minutes. Then, plug the power cord back in and turn on the TV.
  • Uninstall and reinstall the app. To do this, open the Apps menu on your TV and select Netflix. Then, press the Menu button on your remote control and select Uninstall. Once the app has been uninstalled, you can reinstall it from the Apps menu.
  • Reset your Smart Hub. To do this, follow the instructions in the article here.
  • Contact Support. If you have tried all of the above steps and the issue is still not resolved, you can contact Support for assistance.

4. Weak Internet Speed

Netflix not loading on Samsung TV can be caused by a weak internet connection, an expired plan, or an active VPN. To resolve this issue, check your internet connection, disable your VPN, restart your device, and verify the validity of your subscription.

Video: Why is Netflix not working on my smart tv

Solution for Samsung Smart TV Netflix not working Video

For more troubleshooting tips, please visit the Netflix Help Center at

5. Netflix freezing or buffering

If Netflix is freezing or buffering on your Samsung smart TV, there are a few things you can try to fix the problem:

  1. Restart your TV and router. This can often fix minor problems with Netflix and other streaming apps.
  2. Check your internet connection. Make sure that you have a strong and stable internet connection. You can test your internet speed by visiting a website like
  3. Change the Netflix video quality. If you are streaming Netflix in HD or Ultra HD, try switching to a lower quality setting. This can help to reduce buffering.
  4. Clear the Netflix cache. This can help to fix problems caused by corrupted data. To clear the Netflix cache, go to Settings > Apps > Netflix > Storage > Clear cache.
  5. Update the Netflix app. Make sure that you are using the latest version of the Netflix app. You can check for updates in the Samsung Smart Hub.
  6. Reset your TV. If you have tried all of the above and Netflix is still freezing or buffering, you may need to reset your TV. To reset your TV, go to Settings > General > Reset > Reset.
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6. Netflix error codes

If you are seeing a Netflix error code on your Samsung smart TV, you can look up the code on the Netflix Help Center website to find troubleshooting tips. Here are some of the most common Netflix error codes and their corresponding troubleshooting tips:

  • Error code TVQ-ST103: This error code indicates that there is a problem with your internet connection. Try restarting your router and modem, or checking your internet speed.
  • Error code UI-800-3: This error code indicates that there is a problem with the Netflix app. Try restarting the Netflix app, or updating it to the latest version.
  • Error code NW-2-5: This error code indicates that there is a problem with your network connection. Try restarting your router and modem, or checking your internet speed.
  • Error code UI-113: This error code indicates that there is a problem with your TV. Try restarting your TV, or updating it to the latest firmware version.

How to update the Netflix app on a Samsung smart TV

To update the Netflix app on a Samsung smart TV, follow these steps:

  1. Press the Home button on your remote.
  2. Navigate to and select Apps.
  3. Navigate to and select Settings.
  4. Navigate to and select Auto update.
  5. Make sure that Auto update is enabled.

If Auto update is enabled, your Netflix app will automatically update to the latest version when an update is available.

If you want to manually check for updates, you can follow these steps:

  1. Press the Home button on your remote.
  2. Navigate to and select Apps.
  3. Navigate to and select Settings.
  4. Navigate to and select Manage apps.
  5. Find and select the Netflix app.
  6. Select Update.

If an update is available, your TV will download and install it.

If you are having trouble updating the Netflix app, you can try restarting your TV. If you are still having trouble, you can contact Samsung support for help.

Note: Some older Samsung smart TVs may not be able to update the Netflix app anymore. If you have an older TV, you may need to use a streaming device such as a Roku or Amazon Fire TV to watch Netflix.

Alternatives to Streaming Services

Netflix is one of the most popular streaming services available today, but there are times when you may need to look for an alternative due to technical issues or the lack of desired content. Fortunately, there are several other streaming services available that offer a similar viewing experience, and many of these services can be accessed through your LG TV, Android TV, Fire TV, Google TV, LG Smart TV, Vizio TV, Xbox One, Sony TV, or other streaming device.

One alternative is Amazon Prime Videos, which offers a vast selection of TV shows and movies, including Amazon Originals. You can access Prime Videos directly from your TV remote or through the Amazon Prime Video app if you have a Fire TV. Another option is Hulu, which offers a combination of current and classic TV shows and original content.

If you’re having issues with the streaming app, you may want to try reinstalling it or checking your network settings. If you’re still having issues, you can and contact Netflix support for assistance. You can also try using Google Play Store to find other streaming apps that offer your desired content.

Sometimes, you may encounter a issue, such as a Netflix error code or a problem connecting to the server. If this happens, you can try resetting your network connection, restarting your streaming app, or contacting support for help.

Ultimately, many alternatives to Netflix TV offer a great viewing experience for the audience. Whether you prefer Amazon Prime Video, Hulu, Youtube, or another streaming service, you’re sure to find plenty of great content to watch on your LG TV, Android TV, Fire TV, Google TV, LG Smart TV, Vizio TV, Xbox One, or other streaming service.

Pricing for Alternative Streaming Services

Hulu$7.99/monthLarge content library, original shows, live TV optionLots of ads with base plan
Disney+$7.99/monthDisney, Marvel, Star Wars and moreLess content variety
HBO Max$9.99/monthQuality original content, movie libraryMore expens

Facts about Why is Netflix not working on my Samsung TV

1Netflix not working on your TV could be due to your internet connection. For starters, you need a stable enough data connection. The company recommends at least 1Mbps to operate, but that is for streaming in SD resolution. You’ll need 5Mbps for 1080p, or 15Mbps for 4K streaming.
2When Netflix is not working on your TV, it is commonly due to limited bandwidth from your home internet router or a software configuration issue. You can take some basic steps, such as fully updating your app and resetting your internet router to provide the best performance.
3If you are experiencing a hardware or software problem that only Samsung can solve, please contact support and ask for Help resetting the Smart Hub. Help upgrading to the latest firmware for the device. Help performing a factory reset. If these steps don’t help, Samsung may have other suggestions.

Our Thoughts

So, these are all the methods for resolving Netflix not working on TV. Hopefully, using any of the methods listed above will resolve your problem.

If you are experiencing any other issues with your Samsung Smart TV, please let us know in the comments section below. We will try to find a solution as soon as possible.

Frequently Ask Questions On Netflix

Why is my TV stuck on the loading screen?

Netflix may not be loading on your smart TV due to a number of reasons such as an unstable internet connection, an outdated app, or outdated device software. To resolve this issue, try restarting your home network, closing and restarting the Netflix, signing out and back into your account, and restarting your device

How do I restart App on my TV?

To reboot on a smart TV, navigate to the TV/Video Services section and highlight Netflix. Press X and then hold both Start and Select until a message appears asking if you want to reset your settings and re-register. Select Yes. Alternatively, from the Home screen select Settings, find the app, select it, toggle the Reset switch to On position, or press and hold Enter when highlighting the Netflix in Featured. Additionally, access the menu on Samsung Smart TV and press Home to find Support under Settings > Support.

How can I reinstall app on my TV?

To reinstall on a t TV, delete/uninstall the app from the device, then return to the Smart Hub screen and search for Netflix using either the keyboard or voice button]. Select ‘install’ and wait for it to finish downloading. If this does not work, try logging out of the app and then reinstalling it from the app store

How can you troubleshoot App problems?

A weak internet connection can cause Netflix problems on TV, an expired plan, or an active VPN. To resolve this issue, check your online connection and make sure it is stable enough to stream . Additionally, try unplugging the TV from the wall, checking if the servers are down, reinstalling the app, resetting the Smart Hub, and resetting your Wi-Fi route.

How To Reset Netflix On Samsung Tv

To reset Netflix on your Samsung display, follow these steps: 1. Open the Netflix app. 2. Press the Up arrow on your remote. 3. Select Settings. 4. Select Sign Out. 5. Press the Home button. 6. Open Netflix again and sign in with your account details. Enjoy streaming!

Expert Answers on Netflix Not Loading Issues and Fixes

Adam Rossi, CEO of TotalShield Safety Enclosures

image 248

Expert Advice on Fixes?

If your Netflix not working on a samsung smart tv. You may need to reset the app. This is how to fix the issue of the service not loading on your Smart TV.

Go into the settings menu from your television’s Home screen and find Netflix.

You can reset the app from there with just one simple click. If that does not work, you can also try uninstalling and reinstalling the app for a TV.

Kyle MacDonald, Director of Operations, Force by Mojio

Resetting your TV to Fix issues

If you’re having issues getting the service to load on your Samsung TV, a simple fix is to unplug your TV, wait at least two minutes, and then plug it back in. While the TV is off, press and hold the power button on your TV (not the remote) for at least 30 seconds before plugging
the TV back in. The Netflix should load and work once your TV
powers back on.

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