Samsung Warranty Claim Guide: How to File and What’s Covered
Did your Samsung phone suddenly stop working? Or maybe your TV gave out right before the big game?
Your Samsung warranty might cover the repair or even a replacement. Filing a Samsung warranty claim can save you time and money — but only if you know the right steps.
Whether it’s a smartphone, TV, appliance, or other device, this guide walks you through the exact steps to check your warranty status, submit a claim, and get your Samsung product fixed.
Common Situations and What to Do
| Situation | What to Do |
|---|---|
| Defective product. Your Samsung product stopped working or has a clear manufacturing defect. | Contact Samsung customer service. Provide proof of purchase and describe the defect. Samsung will repair or replace at no charge if covered. |
| Damaged product. Your Samsung product was physically damaged. | Contact Samsung to discuss. Accidental damage is typically not covered under the standard warranty, but Samsung Care+ may apply if you enrolled. |
| Expired warranty. Your Samsung product is out of warranty. | Contact Samsung for paid out-of-warranty repair options. Pricing varies by product and issue. |
| Lost or stolen product. Your Samsung product has been lost or stolen. | Standard warranty does not cover loss or theft. Samsung Care+ with theft and loss protection covers this on eligible plans. |
Key Takeaway
How to Check Your Samsung Warranty Status
Before filing a claim, confirm your product is still under warranty:
- Go to samsung.com/us/support/warranty
- Sign in to your Samsung account or enter your device’s IMEI or serial number
- View your warranty expiration date and current coverage status
Samsung warranty phone number: 1-800-726-7864 (1-800-SAMSUNG)
Samsung warranty page: samsung.com/us/support/warranty
→ Full guide: How to Check Samsung Warranty Status Online
What Is Covered by the Samsung Warranty?
Samsung warranty coverage varies by product type. All standard limited warranties cover defects in materials and workmanship. Here’s a quick overview by category:
| Product | Warranty Period | What’s Covered | What’s Not Covered | Service Type |
| Mobile Phones | 12 months | Defects in materials, design, and workmanship | Normal wear and tear, accidental damage | Carry-in or mail-in |
| Samsung TVs | 12 months | Manufacturing defects and workmanship failures | Abuse, misuse, accidental damage | On-site or carry-in |
| Home Appliances | 12 months (parts vary by component) | Manufacturing defects in materials and workmanship | Filters, valves, strainers, pipes, and consumable parts | On-site or carry-in |
How to File a Samsung Warranty Claim
Once you’ve confirmed you’re eligible for a warranty claim, contact Samsung using one of the methods below. A customer service representative will tell you whether to bring or mail your device to a service facility, or if a technician will come to your home.
1. Online — samsung.com/us/support
Go to samsung.com/us/support, sign in to your Samsung account, select your product, and choose “Request a Repair.” You can schedule mail-in service or, for appliances, in-home service.
2. Phone
Call Samsung at 1-800-726-7864 (1-800-SAMSUNG). Have your model number, serial number or IMEI, and proof of purchase ready. Representatives can initiate a warranty claim and schedule service.
3. Live chat
- Go to the Samsung support page at samsung.com/us/support
- Click “Contact Us” in the bottom-right corner
- Select “Please Assist Me With My Product or Service Request”
- Choose your product type
- Samsung’s Virtual Assistant will guide you through the claim process
4. In person — Visit a Samsung service center
Find your nearest Samsung authorized service center at samsung.com/us/support → “Find a Repair Center.” Bring your product and proof of purchase. Staff will assess the issue and advise on next steps for your warranty claim.
5. Samsung Members app
Open the Samsung Members app on your Galaxy device, tap “Get Support,” select your product, and submit a warranty service request. Available 24/7.
Frequently Asked Questions
| Question | Answer |
|---|---|
| How do I make a warranty claim for my Samsung product? | Visit samsung.com/us/support and select “Request a Repair,” or call 1-800-726-7864. You’ll need your product’s serial number, date of purchase, and a description of the problem. |
| What is covered by the Samsung warranty? | Defects in materials and workmanship for 1 year from purchase. If your Samsung product fails due to a manufacturing defect within that period, Samsung will repair or replace it at no charge. |
| What is NOT covered by the Samsung warranty? | Accidental damage, misuse, unauthorized modifications, normal wear and tear, and consumable parts like batteries (beyond the initial warranty period). |
| How long does it take to process a warranty claim? | Processing time varies by product and issue. Samsung typically schedules service within a few days and completes most repairs within one week of receiving the device. |
| What are my options if my warranty claim is denied? | You can appeal by contacting Samsung customer service with additional documentation. You may also have the device repaired at a paid service rate, or explore Samsung Care+ if you purchased it. |
How can I tell if my Samsung is still under warranty?
Go to samsung.com/us/support/warranty and enter your IMEI or serial number to check your warranty expiration date. To find your IMEI, go to Settings → About Phone → Status → IMEI Information, or dial *#06#.
Can I claim a warranty without a receipt?
Ideally, yes — Samsung uses the original purchase date to determine warranty coverage. Without a receipt, alternative proof of purchase (bank statement, credit card transaction record, or order confirmation email) may be accepted. Contact Samsung customer service to confirm what they’ll accept in your situation.
Related Warranty Guides
- How to Check Samsung Warranty Status Online
- Samsung Care+ Explained
- Samsung Phone Warranty
- Samsung TV Warranty
- Samsung Warranty Help Hub — All Warranty Guides
References:
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