Samsung Phone Warranty: What’s Covered, What’s Not, and How to Claim
Samsung phones come with a 1-year limited manufacturer’s warranty that covers defects in materials and workmanship. That includes the phone itself, the original charging adapter, the charging cable, and included accessories — each with their own coverage period.
This guide covers exactly what’s included, what voids the warranty, how to file a claim, and how Samsung Care+ can extend your protection.
Samsung Phone Warranty
Samsung Phone Warranty Coverage Periods
Samsung’s limited warranty covers the phone and included accessories, but each component has its own warranty duration:
| Component | Warranty Period |
| Samsung Galaxy phone (handset) | 12 months |
| Charging adapter (if included) | 6 months |
| Charging cable (if included) | 6 months |
| Samsung earphones / headphones | 6–12 months (varies by model) |
The warranty period starts from your original date of purchase, not from when you activate the device.
What Is Covered by the Samsung Phone Warranty?
The warranty covers defects in materials and workmanship — hardware failures that occur without any user-caused damage:
- Phone fails to power on (no physical damage present)
- Screen malfunctions or develops dead pixels (not caused by impact)
- Buttons or ports stop working due to a manufacturing defect
- Battery fails to charge due to a hardware fault (not normal capacity reduction over time)
- Camera, speakers, or microphone fail due to a defect
- Defective charging adapter or cable included in the box
What the Samsung Phone Warranty Does NOT Cover
- Accidental damage — cracked screens, damage from drops or impacts
- Liquid damage — water or other liquid ingress (even if the phone has an IP rating, damage beyond the rated conditions is excluded)
- Normal wear and tear — scratches, scuffs, fading, and battery capacity degrading over time with normal use
- Unauthorized modifications — rooting the device, installing unofficial software, or opening the phone
- Damage from misuse — exposure to extreme heat, incorrect voltage, chemicals
- Cosmetic damage that doesn’t affect the phone’s functionality
- Missing or broken parts reported more than 7 days after purchase
- Removed or tampered serial numbers — Samsung will not service a device with an illegible or missing IMEI/serial
- Third-party accessories that caused damage to the phone
- Lost or stolen devices
How to Make a Samsung Phone Warranty Claim
You have three options to start a warranty claim:
Option 1: Online at Samsung.com
- Go to samsung.com/us/support
- Sign in to your Samsung account or enter your device’s IMEI or serial number
- Select your Galaxy phone model
- Choose “Request a Repair”
- Select mail-in service or locate an authorized service center near you
Option 2: Samsung Members App
- Open the Samsung Members app on your Galaxy phone
- Tap “Get Support”
- Select your device and describe the issue
- Choose chat support or initiate a repair request
Option 3: Phone
Call Samsung at 1-800-726-7864 (1-800-SAMSUNG). Have your model number, IMEI, and proof of purchase ready.
What to bring / have ready for all options:
- Proof of purchase (receipt or order confirmation email showing the purchase date)
- The device itself
- IMEI number (dial *#06# on your phone to display it)
- Model number (found in Settings → About Phone)
Samsung Care+ — Extended Warranty for Samsung Phones
The standard 1-year warranty only covers manufacturing defects. If you want protection against accidental damage — dropped phones, cracked screens, liquid spills — you need Samsung Care+.
Samsung Care+ for Galaxy phones adds:
- Accidental damage coverage (drops, cracked screens, liquid damage)
- Coverage beyond the standard 1-year warranty period
- Theft and loss protection (on eligible plans)
- Unlimited screen repairs (service fee per incident applies)
- Priority support access
You must enroll in Samsung Care+ within 30 days of purchase. Plans are available as a monthly subscription or a one-time payment, varying by phone model. Visit samsung.com/us/samsung-care-plus to check pricing for your device.
→ Samsung Care+ Explained — Full Coverage Details and Pricing
How to Check If Your Samsung Phone Is Still Under Warranty
The fastest way to check your Samsung phone’s warranty status:
- Go to samsung.com/us/support/warranty
- Enter your phone’s serial number or IMEI (dial *#06# to find it)
- View your warranty expiration date and coverage status
→ Full guide: How to Check Samsung Warranty Status Online
International Warranty Coverage
Samsung’s warranty terms vary by country. In most cases, Samsung phone warranties are region-specific — if you purchased your phone in one country and are seeking service in another, coverage may not apply.
If you need service in a country not covered by the international warranty program, you may need to ship the device to an authorized service center at your own expense. Samsung typically covers return shipping only.
Contact Samsung customer support in the country where you’re seeking service to confirm whether your warranty is valid there.
Frequently Asked Questions
How long is the Samsung phone warranty?
1 year in the US from the date of purchase. Included accessories like charging cables and adapters are covered for 6 months. EU/UK buyers receive 2 years under consumer law.
Does Samsung warranty cover a cracked screen?
No. Cracked screens from drops are accidental damage and not covered by the standard limited warranty. Samsung Care+ does cover accidental screen damage, subject to a service fee per incident.
What voids the Samsung phone warranty?
Rooting the device, installing unauthorized software, opening the phone, having repairs done by unauthorized technicians, or removing/tampering with the serial number all void the Samsung limited warranty.
Can I claim warranty if I bought my phone from Amazon?
Yes, as long as you purchased from an authorized seller and have a valid proof of purchase showing the original purchase date. The Samsung warranty applies regardless of the retailer.
Related Warranty Guides
- How to Check Samsung Warranty Status Online
- How to Make a Samsung Warranty Claim
- Samsung Care+ Explained
- Samsung Galaxy Watch Warranty
- Samsung Warranty Help Hub — All Warranty Guides
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