Samsung Premium Care: #1 in Everything you Need to Know Guide
Here is a little bit on What is Samsung Premium Care? This Comprehensive Guide will give you everything you.
The Samsung Premium Care plan is designed to enhance your connected life-wherever you are.
Everything you need to Know about Samsung Premium Care
Get Samsung Care+ Pro help without having to go to store-from personal setup assistance to, expert support, to repair or replacement, Samsung Care+ makes your life more accessible wherever you are.
It also helps with Replacement phones delivered to you. Fast. If the unexpected happens, we’ll mail you a replacement phone as soon as the next day. All you have to do is mail us back your claimed device. It’s that easy.
Samsung Premium Care Plus Benefits and Features
With Samsung Premium Care+, you’ll enjoy cracked screens repaired for $29, coverage for accidental damage and mechanical breakdowns, plus 24/7 dedicated support. Read our frequently asked questions to learn more.
24/7 Dedicated Support Line
We’re always ready to help with everything from troubleshooting issues to teaching you how to transfer data and adjust settings.
Accidental Damage Protection
Drops, liquid spills and cracked screens are all covered. Plus, your phone will be serviced with original Samsung parts and expertise so it will work like new.
Extended Warranty Plan
Get continued protection for mechanical and electrical breakdowns after your 12-month manufacturer’s warranty ends. It is not for home warranty or Samsung appliance Warranty. It is mainly a cell phone Warranty.
$29 Cracked Screen Repairs
Cracked screen repairs are easy and stress-free: for $29, plus applicable taxes, get it repaired by mailing in your Galaxy device, visiting an authorized service provider or visiting a Samsung store.
The Samsung Premium Care review
Here is my honest review of the Premium Care Plan. What it covers?
It covers your Smartphones Galaxy S8, Galaxy S9, Galaxy S10, Galaxy S20 and much much more
If you recently picked up an old Samsung Galaxy S8, Galaxy Note 8, or S8+. Maybe you picked up a new phone, the latest greatest smartphone like the Samsung Galaxy s20, S20 Ultra. I’m sure you can’t stop raving about how great it looks and feels in hand.
You might want to think about a protection plan for your device, you should strongly consider adding Samsung Premium Care Plus as your extended warranty plan and accidental damage warranty option. It is quite cheap for what you get for a little protection for your new $1000+ phone.
There are third-party options available to fix your Samsung Galaxy s8, Galaxy s9, Samsung Galaxy s20, or the S20 Ultra, but their prices aren’t much cheaper and there’s a high chance they could mess up your phone by repairing it incorrectly.
WARNING: You can doing it at your own risk using a third-party or doing it yourself.
You shouldn’t try to repair it yourself unless you really know what you’re doing. So if you’re like me, and have very little experience and knowledge of repairing a smartphone, consider enrolling in Samsung Premium Care Plus.
The Samsung+ app gives you access to a wide range of support. There are tutorials to help you understand and make the most of your phone more.
There’s also quick access to support where you can text, chat or video chat with customer service reps.
Lastly, if you need in person help, Samsung partnered up with HelloTech and DISH to meet with you in person seven days a week, whenever and wherever convenient for you.
What does Samsung Care+ and Samsung Premium Care cover?
The Samsung Care+ and Samsung Premium Care includes setup assistance and remote technical support.
It also provides replacement coverage for covered product hardware failures due to normal wear and tear as well as coverage for accidental damage from day one (such as drops, liquid spills, and cracks). Please see your program’s Terms and Conditions for full coverage details.
What is the cost of Samsung Care Plus or Samsung Premium Care?
How much is samsung premium care?
The Samsung Care+ costs $3.99, $8.99, or $11.99 per month depending on your device and is automatically billed on a monthly fee basis to the credit card you provide at the time of enrollment.
It will be automatically renewed each month for three years unless you cancel coverage, or it is canceled for one of the specified reasons, for example, non-payment.
How do I enroll in Samsung Care+?
All eligible mobile devices can be enrolled in Samsung Premium Care+ on Samsung.com at the time of device purchase.
Eligible devices, that are within 60 days of phone activation, can also enroll in Samsung Care+ via the Samsung Members app. Simply launch the app and search for “Samsung Care+.” Click on the content card that appears, and then click “Check Eligibility.” If your device is eligible, you will then be prompted to follow the steps for enrollment.
If I buy a new, eligible device will my current subscription carry over?
A3. No, your current Samsung Access Subscription will not carry over to your new mobile device. You must enroll your new mobile device in Samsung Care+ on Samsung.com at time of device purchase and cancel your current subscription on your previous device.
How to sign up for Samsung Premium Care?
- Open the Samsung+ app that is installed on your Cell phone or Smartphone.
- Log-in with your Samsung account. If you don’t have an account, make sure to register for phone.
- Next snap a photo of the front and back of your device showing that it is in undamaged condition. If your device is already cracked, Samsung won’t allow you to enroll in this service. If your device is cracked already and you don’t have insurance, check with your credit card company to see if it will cover the damages.
- When you enroll, a confirmation order will be sent and you will get one month free. Note 8 users have an available promotion where they get two months free if they enroll now.
- Samsung Premium Care is paid for on a month-to-month basis. You’re free to cancel anytime.
- Mechanical issues due to wear and tear
- Protection after expiration of manufacturer warranty
- Accidental damage including drops, liquid spills and cracked screens
HOW IT’S COVERED
- Mechanical breakdown: free replacement device
- Accidental damage: covered with $99 deductible
- You can file a claim here
ELIGIBLE DEVICES. The following devices are eligible for Premium Care:
- Samsung Galaxy S8
- Galaxy S9
- Samsung Galaxy S20
- S20 Ultra
- Galaxy Note
- And much more…
Samsung Premium Care Claim
What is the service fee for a claim?
Samsung Care+ covers accidental damage from handling with a low service fee for approved claims. The service fee varies depending on your type of service selected.
There is no service fee for mechanical breakdown claims. Please see your program’s Terms and Conditions for full coverage details.
Is there a limit to the number of claims I can make?
There is a maximum of three repairs or replacements for accidental damage in a 12-month period. There are no repair limits for mechanical breakdown. Please see your program’s Terms and Conditions for full coverage details.
How do I file a claim for my Samsung device?
To file a claim, call us at 1-866-371-9501 or click below to make a claim online: Speak to a Samsung representative. They are no geek squad but they are helpful
For Galaxy S10 devices and any other eligible mobile phone enrolled after 4/4/19: https://www.asurion.com/samsung/.
For eligible mobile phones (besides Galaxy S10) enrolled before 4/4/19: https://premiumcareclaims.com/.
If my claim is approved, how soon can I expect to receive my replacement device?
In most cases, replacement devices are shipped next business day when available, once a claim is approved.
Do I have to return my claimed device?
Yes. Once you receive your replacement device and you have successfully transferred your data to the replacement device, you are responsible for returning the claimed device to us within 10 days by using the provided packaging.
If the claimed device is not returned within 10 days of receiving your replacement device, you will be charged an unrecovered equipment fee, amount indicated on your coverage documents, not to exceed manufacturer’s retail price.
Is there a wait period before I can file a claim?
No, when you purchased Samsung Care+ or Samsung Premium Care, your coverage began immediately. Claims for eligible events that occurred after your coverage effective date may be filed immediately.
Samsung Premium Care Deductible
The amount of the deductible is, of course, dependent on which Galaxy phone you have under the Samsung Premium Care plan. It also provides for round-the-clock setup assistance and remote technical support.
Samsung covers its most recent flagship phones, including the series, with its own Samsung Care Plus mobile insurance. It varies in monthly cost based on your device and offers an extended warranty for your Samsung Galaxy phone, along with up to three claims per 12 months for accidental damage to your Samsung phone.
Is the Samsung Premium care Worth it?
We believe it is worth it for the first couple of years if you phone cost over $1000. A simple accident can cost you a lot out of pocket.
Many flagship phones cost more than $1,000 without a contract, and they’re more fragile than ever. Millions of people now carry small, expensive devices that can be dropped, stolen, or otherwise damaged.
If you find yourself in this category – or if you rock a budget phone you’re highly attached to – you might want to consider purchasing a phone insurance plan for your device.
How to cancel Samsung premium care?
CANCELLATION. You can cancel your Premium Care subscription any time by calling (866) 371-9501, 7 days a week, 9 a.m. to 9 p.m. Eastern Time, or by visiting http://www.samsung.com/us/support/contact-customer-services/ and submitting a Customer Service request to a Samsung representative.
If cancelling via the latter method, please allow at least 24 hours to receive a response from Customer Service. Applicable refunds will be calculated according to the Service Provider Terms, available at http://www.samsung.com/us/support/premium-care/service-contract-terms-and-conditions/.
Can I cancel Samsung Care+ or Samsung Premium Care?
Yes. You can cancel Samsung Care+ or Samsung Premium Care by calling us at 1-866-371-9501, 24 hours a day, 7 days a week, or by mailing a request for cancellation to the address specified in your Terms and Conditions.
You can also login to your Samsung account on Samsung.com, click on “My account,” and then “My Subscriptions.” You will then see your active Samsung Care+ or Samsung Premium Care Subscription and an option to cancel.
FREQUENTLY ASKED QUESTIONS
What is the length of coverage for my mobile device?
Samsung Care+ and Samsung Premium Care is renewed upon payment of the monthly cost for up to three years from the original date of purchase. Samsung Care+ and Samsung Premium Care may be canceled by you at any time.
When does Samsung Premium Care+ coverage begin?
Your Samsung Care+ coverage begins immediately after purchase.
I don’t live in one of the 50 United States. Can I still purchase Samsung Premium Care+ for my mobile device?
No. Samsung Care+ is currently only available to customers who live in the continental United States, Hawaii, Alaska, and Washington D.C.
How can I access remote tech or set up support for my Samsung device?
Call us at 1-866-371-9501 or visit us at www.asurion.com/samsung to access remote support.
What are the hours of service?
Samsung Care+ Pro can help 24 hours a day, 7 days a week. Call us at 1-866-371-9501.
What is not covered under Samsung Care+ or Samsung Premium Care?
Any loss as a result of: abuse, neglect, pre-existing conditions, rust, corrosion, theft or burglary, mysterious disappearance, damage from exposure to weather conditions, power fluctuations, and any loss covered under a manufacturer’s warranty. Please refer to the program’s Terms and Conditions for a complete list of exclusions.
What if I don’t feel comfortable carrying my phone in to the service location for repair?
We are taking steps to provide extra protection for you and your phone with curbside assistance. Simply call the uBreakiFix service location when you arrive in the parking area and provide your vehicle information. An associate will assist you within minutes.
What steps are being taken to sanitize equipment?
Our top priority is to keep you safe. We are taking precautions to ensure a sanitary environment for both our technicians and the phones in our care.
Technicians are wearing gloves, repaired phones are being sanitized when received and prior to being returned to you, and all work stations, tools and countertops are frequently being sanitized.
What steps are being taken when delivering a replacement phone?
We know how important it is to stay connected right now. Once a claim is approved, we’ll ship your replacement phone next business day, and to keep you safe, we’ve added no-touch delivery.
Other Carrier Insurance and Protection Plans
AT&T Protection Plan
AT&T offers three insurance plans for its smartphones with monthly fees. For $8.99 a month, billed to your regular AT&T account, you can insure one phone or tablet against “loss, theft, physical or liquid damage.” It also covers out-of-warranty malfunctions.
AT&T says a replacement device could be sent out the same day a claim is filed, although it may take longer. You will have to pay a deductible for each claim (the fees are different per device), but those fees go down by as much as 50 percent if you don’t file a claim for six months or more. You are allowed two claims for 12 months, with the maximum value per claim of $1,500.
If you pay $15 a month, you get everything in the cheaper plan, plus free access to device tune-ups and streaming support. It also includes unlimited free cloud storage with AT&T’s Photo Storage app and identity protection.
Finally, there’s the $40 a month plan, which covers up to four total smartphones, tablets, and even laptops. There’s identity protection and you can make up to eight claims over a 12 month period. AT&T also offers a screen repair plan with a $29 to $49 deductible and a one-year warranty.
Verizon Extended Warranty Plan
Verizon offers what it calls Total Mobile Protection for devices. Basic phones and tablets are covered for $12 a month, and smartphones are covered for $15 a month.
Verizon also offers Total Mobile Protection Multi-Device for $45 a month, which covers three lines on an account, and you can add more lines for $11 a month for each additional line, up to seven more lines.
Total Mobile Protection and its Multi-Device version replace lost, stolen, or damaged devices with a new one, or one that’s been certified as “like-new”, that will be sent to the customer as soon as the next day. You will also get access to the company’s Tech Coach support service. The plan also covers cracked screen repairs.
T-Mobile Warranty Plan
If you want to get your phone from T-Mobile, the carrier has its basic Device Protection plan. Depending on your device, it costs between $6 and $14 a month. If your phone experiences a mechanical failure, T-Mobile Device Protection covers all of the costs, with no deductible.
Accidental damage, or the loss or theft of the phone, has a deductible fee, ranging from just $10 to $249. The maximum device replacement value is $1,200.
T-Mobile also has what it calls Protection 360. It costs between $7 and $15 a month and offers everything in the Basic Protection plan, plus a few extras. It has the McAfee Security app and service that includes theft protection and support from Tech Ph.D. by Assurant.
Finally, it offers unlimited screen protector installations for your phone, if you purchase the protector in a T-Mobile store and have it applied by one of the support employees in the store.
This service does not warrant iPhone, appliances, home appliance, onedrive cloud storage, samsung TV, Samsung Appliance, home warranty
SAMSUNG PREMIUM CARE Terms and Service
PREMIUM CARE MECHANICAL BREAKDOWN AND ACCIDENTAL DAMAGE COVERAGE SERVICE CONTRACT TERMS AND CONDITIONS
This Service Contract is not a contract of insurance. This Service Contract is issued in conformance with these terms and conditions.
The Service Contract includes the Declarations Page, Terms and Conditions, state specific Addendums, and other applicable Addendums. This Service Contract must be made available for inspection when You require service. THIS SERVICE CONTRACT IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING AND BEYOND THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE CONTRACT.
means the owner of the Product covered under this Service Contract.
Service Contract Provider/We/Us/Our means the entity that is contractually obligated to You under the terms of this Service Contract. The Service Contract Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in all states except in California, where the Service Contract Provider is Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348-5689,1-877-881-8578; in Florida where the Service Contract Provider is
United Service Protection, Inc., 11222 Quail Roost Drive, Miami, FL 33157, 1-877-881-8578; in Oklahoma where the Service Contract Provider is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 and in Massachusetts and New Jersey where the Service Contract Provider is the entity from which You purchased Your Product.
Service Contract Administrator:
means the entity responsible for the administration of this Service Contract. The Service Contract Administrator is The Signal, 676 E. Swedesford Road, Suite 300, Wayne, PA 19087 in all states, except in Oklahoma where the Service Contract Administrator is The Signal, L.P., 676 E. Swedesford Road, Suite 300, Wayne, PA 19087; and in Wisconsin where the Service Contract Administrator is Federal Warranty Service Corporation, 676 E. Swedesford Road, Suite 300, Wayne, PA 19087.
Service Contract Seller is Samsung Electronics America, Inc., 85 Challenger Road, Ridgefield Park, NJ 07660, the entity that sold the Service Contract to You.
Product means Your covered Samsung communications device, including any standard accessories such as the device battery and wall charger included with Your Product purchase at no extra cost and as listed on the Declarations Page, or at Our discretion, any replacements provided by Samsung, manufacturer, or by Us, under this Service Contract.
Service Contract means this Service Contract, which You have purchased to cover the Product described on the Declarations Page.
means the consideration paid for by You for this Service Contract.
If You purchased this Service Contract at the same time You purchased Your Product, this Service Contract will take effect immediately and will cover Your Product up to the coverage end date on the Declarations Page or until cancelled by either You or Us. If You purchased this Service Contract on a date later than the purchase of Your Product, this Service Contract will take effect immediately after the purchase of the Service Contract and will cover Your Product up to the coverage end date or until cancelled by either You or Us. Please see Your coverage start date and coverage term on the Declarations Page for Your coverage specifics.
WHAT IS COVERED: MECHANICAL BREAKDOWN ONLY – This Service Contract provides repair or replacement coverage for Product hardware failures due to normal wear and tear. Should We repair Your Product, We will restore its hardware and preloaded manufacturer’s software functionality to the manufacturer’s written specifications.
MECHANICAL BREAKDOWN AND ACCIDENTAL DAMAGE – This Service Contract provides repair or replacement coverage for Product hardware failures due to normal wear and tear including accidental damage (such as drops, liquid spills, and cracks). Should We repair Your Product, We will restore its hardware and preloaded manufacturer’s software functionality to the manufacturer’s written specifications.
IF YOU NEED SERVICE:
All claims must be reported as soon as reasonably possible. This Service Contract covers only those claims reported within ninety (90) days of the date of the Product’s failure. TELEPHONE HARDWARE AND SOFTWARE SUBSCRIBER ASSISTANCE: To arrange for service, call the toll free number or visit Us at the website indicated on the Declarations Page.
A service representative will assist You by telephone and/or remote online support to diagnose any technical difficulties that may exist with Your Product’s hardware or preloaded manufacturer’s software. To the extent that Our telephone diagnosis confirms a covered hardware failure, We will process Your claim and arrange for any applicable service of Your Product.
Our level of technical service does not support customized or proprietary software, applications not included by your product manufacturer at no additional cost, or software errors that confirm improperly functioning or defective software. Additionally, this Service Contract does not provide education on utilizing or performing tasks using any type of software program, preloaded or other.
SERVICE LOCATION: Repairs will be performed at an authorized repair center determined by Us. Service will be available and rendered during the product repair centers’ regular working hours and workweek. If Your Product requires an approved repair more than once within a sixty (60) day period, service must be completed by the original repair center.
At Our option, following Our telephone diagnosis, We will either: 1) Replace Your Product with a new, refurbished, or recertified product of like kind and quality if We are unable to repair Your Product or if the repair cost exceeds the current retail replacement value of Your Product. While We will try to accommodate specific replacement preferences such as equipment color, cosmetics, or features, this request is not guaranteed.
The price of the replacement product shall not exceed the maximum replacement value of the original Product less any applicable deductible. If We replace Your Product, We will ship the replacement product to You; or 2) Issue a cash credit equal to the value of the replacement product, not to exceed the maximum replacement value of the original Product less any applicable deductible. The cash credit, with Your authorization, will be deposited in Your account with Samsung and may be used by You toward the purchase of any eligible replacement product of Your choice; or 3) Provide a settlement equal to the value of the replacement product, not to exceed the maximum replacement value of the original Product less any applicable deductible.
When You receive either the replacement product, cash credit, or settlement, the damaged/unrepairable Product becomes Our property. You are responsible for returning the damaged/unrepairable Product to Us and any subsequent shipping costs such as express or expedited shipping, or any reshipping expenses. Once We receive the damaged/unrepairable Product, We will inspect the Product and validate that the reported hardware failure is covered under this Service Contract.
Should We determine that the failure resulted from an Exclusion in this Service Contract, We will contact You with Our findings and arrange either to:
1) Charge to You the difference between the value of the replacement product, cash credit, or settlement and the current market value of the damaged/unrepairable Product; or
2) Return the Product to You and charge You the value price of the replacement product, cash credit, or settlement; or
3) Return the Product to You after We receive the replacement product, cash credit, or settlement. The returned replacement product must be in the same condition that We sent it to You.
We will exercise reasonable efforts in providing service under this Service Contract, but We will not be liable for any damages arising out of delays; and in no event will We be liable for any consequential damages.
Materials furnished as replacements for parts will be drawn from Our service contractor’s inventory of new or rebuilt parts and components. These materials will be furnished under provisions of the manufacturer’s warranty while still in effect and then by Our service contractor during the remainder of the term of coverage.
During the manufacturer’s warranty period, the manufacturer will pay for items covered under its expressed warranty; and We will pay for other covered items herein, not covered by the manufacturer’s warranty. If You should call for service on an item covered under the manufacturer’s warranty We will refer Your call to the manufacturer.
MECHANICAL BREAKDOWN ONLY excludes: any loss, repair or replacement necessitated by acts of God; accidental, consequential, incidental or intentional damage; misuse, abuse, neglect, or services (or damages caused) by non-authorized repair personnel; pre-existing conditions known to You that occurred prior to the coverage start date; rust, corrosion, spilled liquids, insect infestation or fire; theft or burglary, mysterious disappearance, vandalism, transport, riot, environmental conditions, sand, dirt, damage from exposure to weather conditions, power reductions or fluctuations; loss or damage to or of antennas, external housing, or casings that does not affect the mechanical or electrical function of the Product; loss or damage to stored data (including contacts, ring tones, and games), repairs related to computer viruses, or software that is added after the original Product purchase; “no problem found” diagnosis or any defects that are subject to a manufacturer’s warranty; claims for any loss caused by the use of the Product in a manner not recommended by the Manufacturer; claims arising from any breach of implied or expressed warranty of merchantability or fitness of the Product from the manufacturer.
MECHANICAL BREAKDOWN AND ACCIDENTAL DAMAGE excludes:
any loss, repair or replacement necessitated by acts of God; consequential, incidental or intentional damage; misuse, abuse, neglect, or services (or damages caused) by non-authorized repair personnel; pre-existing conditions known to You that occurred prior to the coverage start date; rust, corrosion, insect infestation or fire; theft or burglary, mysterious disappearance, vandalism, transport, riot, environmental conditions, sand, dirt, damage from exposure to weather conditions, power reductions or fluctuations; loss or damage to or of antennas, external housing, or casings that does not affect the mechanical or electrical function of the Product; loss or damage to stored data (including contacts, ring tones, and games), repairs related to computer viruses, or software that is added after the original Product purchase; “no problem found” diagnosis or any defects that are subject to a manufacturer’s warranty; claims for any loss caused by the use of the Product in a manner not recommended by the Manufacturer; claims arising from any breach of implied or expressed warranty of merchantability or fitness of the Product from the manufacturer.
WHAT YOU MUST DO:
In order to keep this Service Contract in force during the coverage term, You must maintain the Product in accordance with the service requirements set forth by the manufacturer’s specifications, including cleaning and maintenance. It is Your responsibility to protect the Product from further damage and comply with the owner’s manual. You must notify the Service Contract Administrator in writing if Your address changes.
INELIGIBLE FOR COVERAGE: This Service Contract does not provide any service for property held in inventory or property held as Your stock in trade. Enrollment in this Service Contract is only available for new communications devices under manufacturer’s warranty or, at Our discretion, certified reconditioned communications devices.
You may cancel this Service Contract at any time for any reason by mailing a request for cancellation or calling the Service Contract Administrator at the toll free number indicated on the Declarations Page. If You cancel this Service Contract within the first thirty (30) days of the coverage start date, and the Price has been paid, and no claims have been paid, the contract is void and You will receive a full refund.
In the event this Service Contract is cancelled after thirty (30) days or within the first thirty (30) days and You have made a claim, We will refund to You the unearned pro rata Price, less any claims paid up to the date of cancellation. If this Service Contract was inadvertently sold to You on a product which was not intended to be covered by this Service Contract, We will cancel this Service Contract and return the full Price to You.
If You cancel, We are not responsible to provide You with written notice of cancellation. We may cancel this Service Contract within the first sixty (60) days for any reason. After sixty (60) days, We may only cancel this Service Contract for (1) nonpayment of the Price; (2) fraud or material misrepresentation; or (3) substantial breach of duties by You.
If We cancel due to fraud, material misrepresentation or a substantial breach of duties by You, We will provide You with written notice, with the reason for cancellation, at Your last known mailing or email address (depending on Your chosen form of communication) at least thirty (30) days before cancellation. We will refund the unearned pro-rata Price less any claims paid, except as otherwise required by law.
DEDUCTIBLE (if applicable):
You will be assessed a non-refundable deductible as shown on the Declarations Page each time a repair or replacement is completed.
SHIPPING AND HANDLING FEE (if applicable): You are responsible for payment of a non-refundable Shipping and Handling Fee each time a repair or replacement is shipped as shown on the Declarations Page.
UNRECOVERED EQUIPMENT FEE (if applicable): If the damaged/unrepairable Product is not returned to Us within ten (10) calendar days from the date We ship the replacement product to You, We will charge to You the non-refundable Unrecovered Equipment Fee listed on the Declarations Page. We reserve the right to collect any Fee due to Us under this Service Contract prior to issuing a replacement product, cash credit, or settlement.
TRANSFER: This Service Contract is not transferable.
For monthly term programs, We reserve the right to change the provisions of this Service Contract (including Price and Deductible) upon giving You at least thirty (30) days written notice prior to the date of renewal. For term programs, We may, at Our option, renew this Service Contract; however, We are not obligated to offer You another Service Contract upon the coverage end date of this Service Contract or to accept a Service Contract renewal, in the event You tender one. If the Service Contract is renewed, We reserve the right to change the provisions of this Service Contract (including Price and Deductible) upon giving You at least thirty (30) days written notice prior to the date of renewal.
READ THE FOLLOWING ARBITRATION PROVISION (“PROVISION”) CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION. As used in this Provision, “You” and “Your” mean the person or persons named in this Service Contract, and all of his/her heirs, survivors, assigns and representatives. “We” and “Us” shall mean the Service Contract Provider identified above and shall be deemed to include all of its agents.
Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort or otherwise, including statutory, common law, fraud (whether by misrepresentation or by omission) or other intentional tort, property, or equitable claims) arising out of, relating to, or in connection with (1) this Service Contract or any prior Service Contract, and the purchase thereof; and (2) the validity, scope, interpretation, or enforceability of this Provision or of the entire Service Contract (“Claim”), shall be resolved by binding arbitration before a single arbitrator.
All arbitrations shall be administered by the American Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the AAA’s Rules and this Provision. You may obtain a copy of the AAA’s Rules by calling (800) 778-7879. Upon written request We will advance You either all or part of the fees of the AAA and of the arbitrator.
The arbitrator will decide whether You or We will be responsible for these fees. The arbitrator shall apply relevant substantive law and applicable statute of limitations and shall provide written, reasoned findings of fact and conclusions of law. The arbitration shall be held at a location selected by Us within the state in which this Service Contract was purchased. This Provision is part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.
If any portion of this Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Provision, except that in no event shall this Provision be amended or construed to permit class arbitration or arbitration on behalf of any individual other than You. This Provision shall inure to the benefit of and be binding on You and Us and its Provision shall continue in full force and effect subsequent to and notwithstanding the expiration of termination of this Service Contract. You agree that any arbitration proceeding will only consider Your Claims.
Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. You and We Understand and agree that because of this PROVISION neither You nor Us will have the right to go to court except as provided above or to have a jury trial or to participate as any member of a class of claimants pertaining to any claim.
PREMIUM CARE MECHANICAL BREAKDOWN AND ACCIDENTAL DAMAGE COVERAGECALIFORNIA DISCLOSURE:
The following state specific requirements are added to and become part of Your Service Contract and supersede any other provisions to the contrary: The Preamble is revised to read as follows: This Service Contract is not a contract of insurance. Unless otherwise regulated under state law, the contents of this Service Contract should be interpreted and understood within the meaning of a “service contract” in Public Law #93-637.
The first two paragraphs are deleted and replaced with the following: You may cancel this Service Contract at any time for any reason by mailing a request for cancellation or calling the Service Contract Administrator at the toll free number 1-877-881-8578. You may cancel this Service Contract if You return the Product, or the Product is sold, lost, stolen or destroyed.
If You cancel this Service Contract within the first thirty (30) days of receipt of the Service Contract, and the Price has been paid, and no claims have been paid, the contract is void and You will receive a full refund. If You cancel this Service Contract after thirty (30) days of receipt of the Service Contract, or within the first thirty (30) days and You have made a claim, We will refund to You the unearned pro rata Price, less any claims paid up to the date of cancellation.
If this Service Contract was inadvertently sold to You on a product which was not intended to be covered by this Service Contract, We will cancel this Service Contract and return the full Price to You. If You cancel, We are not responsible for providing You written notice of cancellation.
The following provision is revised to read as follows:
READ THE FOLLOWING ARBITRATION PROVISION (“PROVISION”) CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION. To begin Arbitration, either You or We must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”) in effect when the claim is filed. You may get a copy of these AAA’s Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org.
The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in the county and state where You live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and no state, local or other arbitration law will apply. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that You give up Your right to go to court on any claim covered by this provision.
You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. Please refer to the State Disclosures section of this Service Contract for any added requirements in Your state. I
n the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.
The arbitration provision does not limit or abridge in any way the filing by a California resident of a civil action to enforce rights conferred by the Ralph Civil Rights Act, California Civil Code Section 51.7. Nothing herein shall prevent You from bringing an action in a small claims court of appropriate jurisdiction for damages not to exceed $5,000.00. The arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by the California Department of Consumer Affairs.
To learn more about this process, You may contact them at 1-800-952-5210, or You may write to Department of Consumer Affairs, 4244 S. Market Court, Suite D, Sacramento, CA 95834, or You may visit their website at www.bearhfti.ca.gov.SW1000-0416 SW1000-0416 SPC
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