Can’t Log Into Samsung Account: How to Fix? [9 Solutions!]

Can’t Log Into Samsung Account? You can create a Samsung personal account if you own a Samsung phone.

It allows you to check the status of your account and manage your profile on mobile and desktop.

Can't Log Into Samsung Account On Phone
Can’t login to Samsung Account

However, some users have reported experiencing the Account Processing Failed error on their mobile devices.

Account processing failed errors on Samsung phones can occur for a variety of reasons.

It could be as a result of an error during a firmware or system update.

It could be due to conflicting apps, or it could be the result of a factory reset.

Can’t Log Into Samsung Account On Phone

  1. Please verify your OS version and account id version if you are having trouble login samsung account. It could occasionally be a momentary system error.
  2. Check your device’s date and time if you receive an error message like “An error occurred during an SSL connection.”


Samsung Account Login

Restart your phone and networking equipment before proceeding with the solutions to fix the account id (if using Wi-Fi). Also, make sure your router’s firewall is turned off (if the problem is with Wi-Fi).

Also, ensure that you are using the correct email address and password for your account password(not the Google credentials). Furthermore, keep in mind that your email ID/password is case-sensitive, so you might get the error if you use Gmail in the ID but not with Gmail.


Cache is used by Galaxy Apps to improve performance and user experience. However, if the cache of the Galaxy Apps is corrupt, you may receive the current processing failed error. Clearing the cache of your Galaxy Apps may solve the problem in this case. This is especially useful if you are experiencing the error while updating your phone.

  1. Open your phone’s Settings and then Application Manager.
  2. Now, select Galaxy Apps, followed by Storage.
  3. Now, tap on Clear Cache to see if the problem has been resolved.


If the error occurs during the updating process of your phone, the phone can be updated using Samsung Smart Switch, which may resolve the issue.

  1. Backup your phone’s data (if possible) and fully charge your device.
  2. Download and install the Samsung Smart Switch on your PC now.
  3. Connect your mobile device to your computer using a USB cable, and then launch Smart Switch on your PC.
  4. You will be prompted to update the device if an update is available. Then, to finish the update, follow the prompts. Do not turn off your system or mobile device during the update process. Also, do not disconnect the USB cable until the process is complete. Furthermore, do not use the phone for anything else during the update process.
  5. Check to see if the processing failed error has been resolved after completing the update process.


If your phone does not recognize the SIM, you may encounter the error described above. In this case, removing the SIM card and setting up your phone via Wi-Fi may resolve the issue. You could also try a different SIM with a different prefix.

  1. Remove the battery from your phone and turn it off (if possible).
  2. Now, take the SIM card out of your phone.
  3. Now turn on your phone and connect to a Wi-Fi network (try to use a hotspot from another Samsung phone).
  4. Then, samsung account sign in account password to see if the problem has been resolved.
  5. If this is the case, install all Samsung-related products and ensure that account sync is enabled.
  6. The SIM should then be reinserted. If you frequently travel internationally, consider using an international SIM card (previously used with the phone).
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This error may also occur if your network is preventing access to a system resource required for your phone’s operation. Using another network may solve the problem in this scenario.

  1. Take your phone off the current network.
  2. Switch to another network to see if the problem has been resolved.
  3. If not, try using a Samsung mobile phone’s hotspot to see if the problem is resolved.


In the Android device manager environment, applications coexist and share resources. If any of the applications is interfering with the operation of the account, you may encounter the error.

In this case, removing the competing applications may resolve the issue. You may need to look for apps that can interfere with your mobile phone’s internet connectivity, such as antivirus or ad-blocking software. Blokada is suspected of causing the problem.

  1. Open your phone’s Settings and then Application Manager.
  2. Then locate and tap on the problematic application, such as Blokada.
  3. Now, press the Force Stop button, followed by the Uninstall button.
  4. Restart your phone to see if the problem has been resolved on your android phone.



Developer Options in Android phones are advanced hidden settings primarily used for debugging and application development. You may encounter the error in question if any of the options above interfere with your phone’s internet connectivity. Disabling the Developer Options may solve the problem in this case.

  1. Open your phone’s Settings and select Developer Options.
  2. Disable the Don’t Keep Activities option and check to see if the problem has been resolved.
  3. If not, disable Developer Options and see if the problem has been resolved.


If the problem began after a recent Galaxy/Samsung Apps update, you must samsung sign in samsung Apps to resolve the error. This is especially useful if you encountered the error while attempting to access the Sync menu of your account on your android device.

  1. Start the Galaxy/Samsung Apps.
  2. Log in with your account credentials and then check to see if the problem has been resolved.


Different factors, such as new account terms and conditions (which you do not accept) or enabled Two Factor Verification, can have an impact on your ability to sign in to your account on your phone (if your phone does not support the operation). To resolve the issue with your account, use a web browser on your PC of your Samsung pay.

  1. Open a web browser and navigate to the account page.
  2. Sign in with your credentials and, if prompted, accept the new terms and conditions.
  3. Then, on your phone, check to see if the problem has been resolved.
  4. If not, go to your phone’s Settings and select Lock Screen and Security. (Skip to step 11 if you can’t change your phone’s settings.)
  5. Now, go to Secure Lock Settings and uncheck Local Network and Security.
  6. Now, open the Samsung Help Content Page in your PC’s web browser.
  7. Then, under 1:1 Enquiry, sign in with your Samsung credentials.
  8. Now, open Galaxy Apps on your phone and log in with the credentials you created.
  9. Then, in Settings>>Accounts, check to see if the problem has been resolved.
  10. If not, use a PC browser to access your account.
  11. Go to Security, and then to Two-step verification. If it’s turned off, turn it back on. After a few minutes, check to see if the problem has been resolved.
  12. If not, disable Two-step verification and proceed to Solution 3 to see if the problem has been resolved.
  13. If not, open the Account in a PC browser and then click the Sign-in button.
  14. Now, select the Find ID or Reset Password option.
  15. Now go to the Reset Password page and enter your email address. Then press the Next button.
  16. Then, open your email client and look for the email with the password reset instructions. Now, to reset your password, click the link in the email. No special characters should be used in the password; instead, use upper and lower case letters mixed with numbers, and keep the password length to 8 characters.
  17. Now, open a private/incognito browser window and sign in to your Account with the new password.
  18. Wait at least 24 hours before attempting to sign in with the new password on your phone to see if the problem has been resolved to remove account.
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If nothing else has worked, there is a workaround that will allow you to bypass the account page. The goal of this method is to launch the Play Store and then use the Quick Shortcut Maker application to add the account to the phone.

  1. Enter a single word, such as m, in the ID field of the Samsung login screen, and then tap the Forgot Your ID and Password link.
  2. Now, select Terms and Conditions.
  3. Now, tap on the Share icon after selecting a word on the screen.
  4. Now select Gmail.
  5. Now, tap the Skip button, followed by Add an Email Account.
  6. Then choose Google and sign in with your Google account.
  7. Now, click the Take Me to Gmail button.
  8. Now, write an email and press the vertical ellipsis. Then select Help & Feedback.
  9. Now, select Feedback, followed by Privacy Policy.
  10. Select Chrome from the list of applications and then tap Just Once.
  11. Then, in Chrome, press the Google button.
  12. Now, in Google Play, search for Quick Shortcut Maker and then tap on the result.
  13. Then, from the list of applications, choose Play Store and tap Just Once.
  14. Now, click the Install button to begin using the Quick Shortcut Maker.
  15. Then, in the Shortcut app’s search box, type Settings, and then, from the list of results, tap on the Settings icon.
  16. Now, go to the General tab of the Settings window and select Accounts.
  17. Then, on the Add Account screen, select Account from the list of account providers.
  18. Now, click the Sign-in button and log in to your account using your Samsung credentials.
  19. Then, in the list of accounts, tap on Account and wait for the sync process to complete.
  20. Now, press the back button twice and select Backup and Reset from the Settings menu.
  21. Now, tap on Factory Data Reset, followed by the Reset Device button.
  22. Now, tap the Delete All button and wait for the reset process to complete.
  23. Set up your device and sign in with your Account credentials after restarting it. Hopefully, the issue has been resolved.
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If you’re still having problems, try downgrading your phone’s operating system (if the issue started after the OS update). If that is not an option, try flashing your device’s firmware (do not try if you do not know what you are doing). Furthermore, if you are using a rooted ROM, you must flash a stock ROM to your phone.

FAQS About Can’t Sign into my Samsung Account

Why I Can’t Sign Into Samsung Account?Having trouble Sign into Samsung account? Try these troubleshooting steps: clear cache and cookies, reset your password, ensure you have a stable internet connection, and check for any service outages. If the issue persists, contact Samsung support for further assistance.
Why I Can’t Access Samsung Account?
If you’re unable to access your Samsung account, there may be some troubleshooting steps you can try. First, ensure you have a stable internet connection. Clear your browser cache and cookies, then try accessing the account again. If the issue persists, reach out to Samsung support for further assistance.

Common Questions In Can’t Log Into Samsung Account On Phone

Why can’t i sign into my samsung account?

Go to www.samsung.com/us/support/account and select “Log In Here” from the drop-down menu under “Already have an Account?” Find “Forgot your password?” and click on it to bring up a pop-up window where you can enter your email address. Enter your email address and then re-enter it for confirmation.

How do I get into my Samsung account from my phone?

Navigate to and open Settings, and then, at the top of the screen, tap account. If you already have an account, enter your email or phone number, otherwise tap Find ID, Create account, or Continue with Google. Please keep in mind that the email address you provide when signing up will become your account username.

How do I get around Samsung’s two-step verification?

No. Samsung now requires two-step verification for all accounts to help keep your personal information safe and secure. Two-step verification is no longer disabled.

CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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