How To Fix Disney Plus Black Screen On Samsung TV And Tablet Issues? (Detailed Guide)

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How to Fix Disney Plus Black Screen on Samsung TV and Tablet Issues? Have you been trying to add Disney Plus to your Samsung TV and tablet, but are running into some problems?

You’re not alone! And right now, Worry no more…

We have the solution for you!

Keep reading to find out how to fix the black screen issue and other problems.

We’ll also show you how to set up Disney Plus on your devices so you can start streaming all your favorite content immediately.

Let’s get started!

How To Fix Disney Plus Black Screen On Samsung TV And Tablet Issues?
How To Fix Disney Plus Screen On Samsung TV And Tablet Issues?

Table of Contents

Troubleshooting: Issues and Solutions

IssueSolution
Weak internet connection.Check your internet speed and make sure you have a strong enough connection to stream Disney Plus. You can also try restarting your router or modem.
IP address restrictions.If you are using a VPN or proxy server, try disabling it. Disney Plus may be blocking your IP address.
Incompatible browser extensions.Some browser extensions can interfere with Disney Plus. Try disabling any extensions you are not using.
Corrupted application files.If the Disney Plus app on your device is corrupted, it may cause the black screen issue. Try uninstalling and reinstalling the app.
Faulty Disney Server.In rare cases, the black screen issue may be caused by a problem with Disney Plus’s servers. If you have tried all of the other solutions and you are still experiencing the problem, contact Disney Plus support for help.

Key Takeaway:

To resolve Disney Plus screen issues on Samsung TVs, tablets, and other devices, try clearing the app’s cache, resetting the smart hub, confirming that the TV model is compatible with the app, restarting the home entertainment system at the wall, deleting and reinstalling the Disney+ app, and navigating to Settings > Support > Device Care > Self-Diagnosis > Signal Information > HDMI Cable Status to check for signal issues.

How to Repair Disney Plus with Black Screen and Tablet Problems on a Samsung TV?

Here is how to fix Disney Plus Screen. First, try to turn off the entire home entertainment system from the wall outlet. Allow a few minutes to pass before turning everything back on again.

disney+ black screen

A hard reset may be necessary from time to time to get things back on track. If you have trouble using the Disney+ app on your Samsung TV, uninstall it, then reinstall it and try using it again.

disney+ black screen related articles

Video: How to Fix Disney Plus not working on Samsung Smart TV?

Here is a short video on fixing Disney plus on Samsung TV.

Fix Disney Plus not working on Samsung Smart TV 

5 Causes of a Black Screen on Your Disney Plus

You are unable to access Disney Plus content when you log in because Disney has blocked your IP address, which means they have blocked your access to their content. This will either be because there is suspicious activity being flagged up from your profile, or because the service is preventing you from accessing a new ‘free trial run’ from a different email address.

However, Disney Plus can detect if multiple email accounts are using the same IP address, so you should only use one email address when registering for the service.

Disney plus login black screen

This could be labeled as suspicious behavior, and another form could include unusual login activity as part of the investigation.

Among the other possible explanations for a black screen on Disney Plus are the following ones:

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Reason No. 1: Extensions that have been Enabled

If you are accessing Disney Plus through your web browser or through the Disney Plus app on your PC or LG tv, it is possible that certain browser extensions are interfering with the app’s launch.

The following are examples of extensions:

Modifications to the cache and cookies caused by adblocker plug-ins

Connecting to the Disney server through a virtual private network (VPN) may cause communication between your device and the Disney server to be disrupted.

Reason No. 2: A Faulty Disney Server

It will be impossible for the app to function normally if the Disney server is down while writing.

It is possible that a server will be intentionally shut down for maintenance work, or that an unplanned outage will occur.

When you try to access the Disney Plus services through your Disney Plus app, a faulty server may cause the app to display a black screen. You can keep up to date with the current status of Disney’s services.

5 Causes Of Black Screen On Your Disney+
5 Causes Of Black Screen On Your Disney+

Reason No. 3: The Application Files are Corrupt

It is possible that the Disney Plus app installed on your device contains corrupt files as part of its software.

It’s possible that the files became contaminated over time, or that they were contaminated during a previous update.

When you attempt to access the Disney server through a corrupted file, you will encounter difficulties because your device will be unable to send a clear request to the server.

Reason No. 4: An Error with the Disney Plus Internet Connection

Given the fact that Disney Plus is an online streaming service, having a strong, stable internet connection is essential in order for the app to be able to load and stream without experiencing any buffering problems.

The Disney Plus streaming service will be affected if your network provider is unable to provide a strong connection with adequate internet speeds, resulting in the blank screen issue.

Reason No. 5: Disney Plus cache files are present for this reason.

Every time you launch Disney Plus, temporary files known as ‘cache’ is automatically downloaded and stored on your computer or mobile device.

This is done to improve overall performance; however, over time, the files can become too large and corrupted, resulting in issues such as a blank screen when the computer first starts up or streaming issues.

7 General Quick Fixes To Troubleshoot Disney Plus

To troubleshoot Disney Plus, you can use the following basic troubleshooting methods.

  1. The first step is to check your internet speed on a regular basis to see if it is optimal.
  2. The second step is to disconnect your Wi-Fi router from your Android or iOS device and wait for at least 30 seconds, if not a minute, before reconnecting the two devices together.
  3. Restart the internet-connected device (modem, router, etc.)
  4. You can change the direction of the router’s antenna or the location of the device on the network.
  5. Start by logging out of your streaming device, whether it is a mobile device or another type of device, and then log back in.
  6. Connect your streaming device to your internet device using a wire to ensure proper operation.
  7. Update the Disney Plus mobile application. If this does not resolve the issue, then uninstall the app and reinstall the Disney+ app after clearing the cache.
General Quick Fixes To Troubleshoot Disney+
General Quick Fixes To Troubleshoot Disney+

While these are only a few options for dealing with these unexpected problems, they are effective. If you are still unable to determine why your Disney Plus is not functioning, you can refer to the Disney Plus error codes listed below to help you resolve the problem. We’ve broken down each error into simple steps so you can fix it yourself.

Here are the other streaming channels that are similar to Disney plus: apple tv, fire tv, android tv, amazon prime, and Disney movie.

How to Resolve The Disney Plus Screen Issue?

It is possible that Disney has blocked your IP address from gaining access to the Disney Plus server. If this is the case, you can contact one of Disney’s support team members to have your IP address unblocked. If this is not the case, you can contact your network service provider to have any issues with your IP address resolved.

Disney plus screen mirroring black screen

Try launching the app on a different Wifi network if you’re unable to change your IP address or if Disney is unable to unblock the app.

Instead of changing your email address in order to receive free trial runs on the service, you can create a Disney account in order to keep your information more secure.

Disney plus login screen black

Try not to log into your account on multiple devices in a short period of time, as this will be flagged as suspicious login activity and result in your account being suspended.

If Disney does not block your IP address, there are four simple fixes you can try to help you get rid of the black screen; these are:

1. Disable all Extensions on your Computer

It’s possible that your extensions are interfering with your ability to access Disney Plus, which is why your display is displaying a greyed-out screen.

If you have adblockers enabled, make sure to disable them as well as any plug-ins or modifications you may have installed.

Following the disabling of these features, restart your device and open Disney Plus again. When you get to the login page, your display should be restored to its previous state.

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2. Double-Check Your Internet Connection

Disney+ requires a minimum of 25Mbps to stream in 4K and a minimum of 5Mbps to stream in standard quality.

In the event that Disney is experiencing buffering issues, a black screen may appear during the course of a program.

Check your internet speeds and reset your Wifi router to improve its connection in order to eliminate any lagging or intermittent connectivity issues.

Remove your router from the power source and wait a couple of minutes before reconnecting it to complete the reset.

How To Resolve Disney+ Black Screen Issue?
How To Resolve Disney+ Black Screen Issue?

3. Reinstall Disney+ on your Computer

It’s possible that your current Disney Plus app is faulty due to corrupted files.

Uninstall (or delete) the app from your device, and then restart your device to complete the process. This will ensure that all current software will be removed from the system.

If you haven’t already, reinstall Disney Plus by navigating to your app store or searching for it on your Smart TV’s ‘apps’ tab.

Once Disney has been re-downloaded, re-launch the app and log in again to your account.

4. Delete Cache Files

Getting rid of the cache files that have accumulated on your device will free up storage space.

Performing this procedure will also remove any corrupted files that may be causing the Disney Plus screen to appear.

On Android (both mobile and TV), here’s how to clear the cache on Disney Plus:

Step 1: Navigate to the ‘Settings’ menu.

Step 2: Select ‘Apps’ from the drop-down menu and select ‘Disney Plus.’

Step 3: Select the application and press the ‘Storage’ button.

Step 4: Select ‘Clear Cache’ from the drop-down menu.

For iOS users, you will need to uninstall Disney+ and reinstall it in order to clear the cache files from your device.

5. Check to See if There are any Internet Problems.

As long as you are watching Disney Plus on your Smart TV, you will be connected to the internet. Any issues with your internet connection will almost certainly result in problems with your television as well.

Assuming that the problem is not limited to Disney Plus and that all other apps are behaving in the same manner, here’s what you should do to confirm that you are experiencing internet problems.

6. Check your Internet Connection Speeds

Because you are streaming content from the internet, you will require a strong internet connection in order to accomplish this. On Ookla Speedtest, you can test your uplink, downlink, and ping speeds, which should provide you with valuable insight into the internet speeds your smart TV can achieve.

If your internet connection is slow, try moving the router closer to the Smart TV, or the other way around, to see if that helps. The goal is to keep the router in plain sight or close proximity to the television in order to achieve a faster and more reliable connection.

7. Restart the Router or Modem

Are you still stumped as to what’s causing the issue? Start by restarting the router/modem and seeing if there is any difference at all. Restarting the device makes a significant difference, and restarting the router is expected to have the same effect.

8. Unplug and Reconnect

Try unplugging the cables that connect your computer to the router and its power source if you are experiencing problems with your internet connection. Allow several minutes before reconnecting, making certain that all connections are properly secured, and then determining whether or not the change made any difference.

9. Contact the Internet Service Provider (ISP)

Contact your internet service provider if you believe that the problem is with your internet connection and that this is the cause of your Disney Plus screen problem. You should be able to get a resolution if you ask for one.

Disney plus white screen

It’s important to note that this works even if all of the apps and live programming on your smart TV are affected, not just the Disney Plus app because the problem should affect all of them if it’s widespread.

10. Alternate between WiFi and Mobile data

Apparently, some users have reported that this trick has assisted them in resolving the issue with the Disney Plus subscription.

The solution is as simple as switching between WiFi networks A and B (or, if you have mobile data, switching from WiFi to mobile data) and checking whether streaming on Disney Plus is uninterrupted.

How To Resolve Disney Plus not working on Macbook Pro and Air / Apple TV?

Easy Ways To Fix Disney+ Screen Issues
Easy Ways To Fix Disney+ Screen Issues

Solution: Experiment with different networks and IP addresses.

If you are seeing a black screen while attempting to navigate to the Dispneyplus login screen, it is possible that Disney has blocked your IP address due to suspicious activity on your windows pc/computer.

Try connecting to a different WIFI network or connecting via mobile data to see if that helps. Ideally, you should be able to log in from a variety of IP addresses. To permanently resolve the Disney plus servers problem with your network provider, you should contact your ISP, who should be able to resolve the problem with your IP address.

Solution: Disable Adblock and any associated add-ons.

If the Disney+ blank login screen on your MacBook does not work and continues to display a black screen, it is possible that you have an Adblocker or add-ons installed in your browser that is causing the problem.

Check to see if the web browser’s adblocker and add-ons are disabled or uninstalled before attempting to open Disney Plus.

A workaround for Disney Plus login not working on Mac is to access direct links to the shows on the Disney Plus website. If your login session has been saved in your browser, you will be able to watch the show without having to go through the login screen again.

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Solution: File a support ticket with Disney plus help center and wait for an appropriate response time.

If you are unable to log in to Disney Plus, it is possible that this is due to a server-side issue on Disney Plus’ end. Report the problem to the Disney Plus customer service team and wait for a few days; the problem should be resolved on its own within 1-2 days.

What Should I do If Disney Plus Is Not Functioning Properly on Chrome?

1. Verify your Internet connection.

To determine if the app will not load, check to see if any other websites or applications are functioning normally on Chrome. If this is not the case, then it is most likely a problem with your Internet connection.

Contact your Internet service provider or conduct a speed test on your own. In this case, anything greater than 5 Mbps should be sufficient for streaming, not to mention loading the application in the first place.

Trying to figure out what the best tools are for testing Internet speed on Windows 10? You can rely on us to provide a wide range of options.

2. Log out of Disney Plus and then log back in

It is possible to sign out of Disney Plus on all devices and sign back in again if Chrome simply displays a blank page with all of the headlines, while the avatar bubble is also blank and nothing else works.

It only takes a few minutes to complete this task, but it frequently resolves the issue, especially if you’ve shared your password with others on numerous occasions.

3. Delete all of the data from Chrome’s cache.

If the problem persists, try clearing the cache in your web browser. Clicking on the menu button on your browser’s toolbar is one method of doing so. Select More, then Clear browsing data from the drop-down menu.

Alternatively, you can clear the browser cache by pressing the Shift+Command+Delete keys simultaneously as a shortcut. Click on the checkboxes for Cookies and other site data, Cached images and files, and Other site data in the next Clear browsing data box.

In addition, you must specify the time period for which you wish to delete the cache data. The option that says “All time” or “Beginning of time” is one that we strongly recommend you choose.

You will be submitting your selection by clicking on the Delete Browser data button. Finally, reload your website and check to see if Disney Plus is working properly on Chrome.

4. Switch to a different browser or device that is compatible with Disney Plus.

If all else fails, keep in mind that you can watch Disney Plus on your computer by using a number of different browsers. Despite the fact that Chrome is the most popular web browser, Internet Explorer and Safari are also compatible with web browsers.

You can also try Disney Plus on a different compatible device if you prefer. Start by logging in with the same credentials as before and see if things have improved.

It should be noted that other users have also reported that they are unable to stream directly from their browser. Their difficulties lasted no longer than a couple of days, however. After that, Disney Plus began to function without any intervention on its part.

As a result, it’s possible that this is simply a problem with Disney’s servers. As with any new streaming service, there will be times when there is nothing that can be done immediately other than to wait. In its own admission, Disney acknowledged that it had not anticipated the full extent of the app’s popularity prior to its release.

We recommend that you use a browser that is fast at loading webpages and has built-in features that make it easier to access content, such as advanced ad blockers and flexible settings.

5. Keep an eye out for new information.

This error message may also appear if your computer has recently been updated. Navigate to the firmware settings page on your computer and check for updates, or better yet, make sure that Windows applications are updated automatically.

Simply doing so will restore Disney Plus functionality on your Chromebook or Chromebook Pixel. Please let us know which method worked best for you by leaving a comment in the section below.

How To Troubleshoot Disney+ Black Screen Issues?
How To Troubleshoot Disney+ Black Screen Issues?

What is Causing Disney Plus to buffer?

The screen will be blank if Disney Plus is stuck in the buffering process. Buffering will occur when your streaming service is attempting to download data to your device. Unless this download phase is completed successfully, the system will begin to lag and will not be able to produce an image.

The Disney Plus app may buffer due to a variety of factors, including the following:

  • An Internet connection that is unreliable
  • The Disney+ app is out of date.
  • The resolution has been set to an excessively high level.
  • System files that are corrupted
  • What can I do to prevent Disney Plus from buffering?

You can prevent Disney Plus from buffering by completing a few of the simple solutions listed below;

  • Restart your internet connection if it has been down for a while.
  • Ensure that the Disney Plus app is up to date.
  • Restart your device if necessary.
  • Reduce the resolution of your images.
  • Reinstalling the application

(Did you know that Disney Plus was the most downloaded app on both the Google Play Store and the Apple App Store in 2019, with TikTok coming in second and Facebook Messenger coming in third place?)

Our Final Thoughts: How to Fix black screen Disney plus

We hope that you have been able to resolve the problem with the black screen when attempting to log into your Disney Plus app as a result of this guide.

Suppose you were experiencing a blank screen as a result of a buffering problem. In that case, we hope that our simple tips have helped you to resolve the problem so that you can get back to watching all of your favorite Disney classics without interruption.

If you are still experiencing difficulties with your online streaming service, we recommend that you contact Disney Plus directly.

In addition, you can follow Disney Help on Twitter to stay up to date on any current issues.

Frequently Ask Questions

QuestionAnswer
Why is my Disney Plus screen black?There are a few reasons why your Disney Plus screen might be black. One possibility is that you are not connected to the internet. Another possibility is that there is a problem with your device or with the Disney Plus app. If you are still having problems after checking these things, you can contact Disney Plus customer support for help.
How do I fix a Disney Plus black screen?There are a few things you can try to fix a Disney Plus black screen. First, make sure that you are connected to the internet and that your device is up to date. You can also try restarting your device or uninstalling and reinstalling the Disney Plus app. If you are still having problems, you can contact Disney Plus customer support for help.
What are some common problems with Disney Plus?In addition to the black screen issue, some common problems with Disney Plus include buffering, freezing, and errors. These problems can be caused by a variety of factors, including your internet connection, your device, or the Disney Plus app itself. If you are experiencing any of these problems, you can try the troubleshooting steps mentioned above or contact Disney Plus customer support for help.

Is it possible to fix disney plus screen with sound?

On Android, it is possible to solve the black screen with sound on Disney Plus. Possible remedies include verifying Disney+ servers, re-logging into the account, reducing the resolution and restarting the Fire Stick, converting from HDR to SDR, erasing Disney Plus app data from the device, and disabling the Smart TV and other apps.

Why does Disney Plus not working on my Samsung TV 2020?

Some Samsung TV models may not be compatible with Disney Plus. To resolve this issue, users must restart their television and erase the app’s cache.

How To Fix Disney Plus Screen Safari?

To resolve the Disney Plus screen issue on Safari, customers must verify their internet connection, reset their devices, disable VPNs and ad blockers, and attempt to sign in using a different browser. In addition, they can test their Internet speed and modify their DNS server settings in network settings.

Why does Disney Plus simply display a black screen?

Causes of a Disney Plus screen include a weak network connection, DNS settings, browser compatibility issues, or buffering. To resolve the issue, customers must verify Disney+ servers, perform a test by watching a different show, re-login to their Disney Plus account, and examine their internet connection and speed.

References:

Author

  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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