[Solved!] Prime Video HD Not Working? (7 Easy Solutions To Try!)

Why is Amazon Prime not displaying in HD on your browser, exactly?

One of the most widely used streaming services is Amazon Prime. It offers HD and Ultra HD movies and TV shows and has more than 200 million customers.

However, a quick and reliable internet connection is required to view HD movies on Amazon Prime or any other streaming service. You might need help getting a movie to play on HD or UHD if you’re trying to stream it over mobile data.

Prime Video HD Not Working
Prime Video HD Not Working

Sadly, despite having a fast internet connection, some users on Amazon Prime experience playback problems.

According to the allegations, Amazon Prime shows may only be streamed in SD resolution through a web browser. Using a 1080P or higher monitor, which blurs movies and television shows, can damage your experience.

This issue typically arises as a result of incorrect browser configurations. On the other hand, it could be caused by incorrect data, unstable network connections, or server failures.

If you experience Prime Video HD not working on your device, we’ll teach you how to fix it in this article. Let’s get going!

1. Verify Amazon Prime Servers.

Checking the website’s servers should always be your first action when experiencing problems with Amazon Prime. Being an online service, Amazon Prime is dependent on its servers to offer content and services.

You may check the status of Amazon Prime Video on third-party websites like Downdetector.

The best course of action if there are reported issues with the platform is to wait since server-related issues cannot be fixed on your end. On the other hand, if Amazon Prime’s servers are up and running, you can move on to the next option.

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2. Turn Off Your Computer.

If you’re having trouble using your browser to watch HD episodes from Amazon Prime, consider restarting your computer before making any changes to your system settings. Your system resources should be reloaded, and any transient issues or glitches on your machine should be fixed.

Check out the methods listed below to restart Windows:

  • To access the Start Menu, press the Windows key on your keyboard.
  • Afterward, go to the Power Options tab.
  • Lastly, select Restart to restart your computer.

As an example, here’s how to restart it on a macOS computer:

  • You may access the Apple Menu by clicking the Apple icon in the upper-left corner of your display.
  • Select the Restart option from the pop-up menu at this point.
  • To finish, click Restart once more to confirm your choice.

Return to Amazon Prime after seeing if the issue has been resolved.

3. Check the connection to your network.

Depending on the caliber of your network, Amazon Prime automatically modifies the stream quality. Your connection may be problematic if you cannot play HD movies and TV shows.

Test your network’s upload and download bandwidth using Fast.com to verify this.

Restart your modem or router to re-establish the connection with your ISP’s servers if the test indicates that your network is the issue. Reconnect your router after waiting five to ten seconds after unplugging it from the outlet.

Once finished, rerun the test to see if the issue has been resolved. If not, speak with your service provider and request that they resolve the problem.

How Do I Fix Prime Video Not Working On HD?
How Do I Fix Prime Video Not Working On HD?

How to Fix Prime Video Not Working on Samsung TV [11 Fixes!]

4. your device may not support HD Playback.

There’s a good likelihood that your old gadget does not support HD browser playbacks. Check the specifications of your display to make sure it supports 1080P or greater to validate this.

If not, your device is only capable of 720P streaming. Instead, use a 1080P display with desktop computers to stream HD content from Amazon Prime.

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5. Update Your Drivers (Windows).

Outdated or broken display drivers could also bring on Amazon Prime playback difficulties. Therefore, we advise updating your display drivers if you cannot stream HD content on your Windows machine.

The following steps will show you how to update your drivers:

  • To open the Quick Menu on your PC, use the Windows + X keys.
  • After that, click Device Manager to open it.
  • Right-click on your video card in the Display Adapters tab after expanding it.
  • Finally, select Update Driver and then follow the on-screen instructions.

Afterward, return to Amazon Prime’s website to see if the issue has been resolved.

6. Make System Updates.

There could be a problem with your operating system’s current version preventing HD streaming on Amazon Prime. Update your system to the most recent version available to fix problems and malfunctions to rule this out.

using Windows

  • First, on your keyboard, press Windows + I.
  • Go to Windows Update from the side menu after that.
  • To update your computer, click Download & Install at the end.

On Mac:

  • You may access the Apple Menu by clicking the Apple icon in the top-left corner of your screen.
  • The Software Update tab can be accessed by clicking System Preferences after that.
  • To install the most recent version of macOS, click Update Now at the end.

After the upgrade, restart your computer and see whether you can watch HD episodes on Amazon Prime.

7. Speak with Prime Amazon.

If none of those above remedies were successful for you, we advise leaving the matter in the hands of experts.

To report a problem with Amazon Prime, visit their support page and send a message to their staff. To help the Amazon team more quickly resolve the issue, including information about your device’s model or specifications, account information, and other pertinent information.

This concludes our tutorial on how to get Amazon Prime to play HD shows in your browser. Please feel free to ask any questions in the comments section below, and we’ll do our best to respond.

Troubleshoot Prime Video Not Working On HD
Troubleshoot Prime Video Not Working On HD

Frequently Asked Questions

Why won’t my Amazon Prime video play in HD?

Is HD Prime Video available?

Prime Video Direct supports up to 1920 x 1080p video resolutions. Currently, 4K UHD content is not supported. Our program automatically modifies the distribution streams to fit the resolution and connection speed of the customer’s device.

Does Amazon Prime stream content in 4K by default?

However, if you want to watch anything incredibly high definition (4K), you might ask if Prime Video has 4K content. That’s correct; it is. There are a vast number of 4K movies available.

Why is there no 4K content on Prime Video?

Similar to Netflix, Amazon demands it. Unfortunately, some of the original ones weren’t. Even though 4K production is not needed for children’s programming, some are. Due to the studio’s decision not to make their material available in 4K, most of the content that Amazon purchases from other studios are of a different quality.

How do I activate 4K mode?

To confirm that 4K and the best resolution are available: Go to Settings > Sound and Screen > Video Output Settings from the home screen. Choose 2160P – YUV420 or 2160P – RGB as the resolution.

CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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