Prime Video Not Working On Hisense TV? 5 Easy Solutions!

Watching new and unique programming is easy with Amazon Prime Video. It’s frustrating when you can’t view Prime Video because Amazon Prime isn’t working on your Hisense TV, yet faves like Euphoria, The Boys, and Upload are readily available.

To make it as simple as possible for you to fix your Amazon Prime video not working on Hisense TV problem, we have put together the following guide.

You will soon have a solution for this problem, regardless of whether you are having issues with Prime Video, your TV, or both.

Prime Video Not Working On Hisense TV? 5 Easy Solutions!
Prime Video Not Working On Hisense TV? 5 Easy Solutions!

Why does my Hisense TV not work with Amazon Prime?

There are numerous reasons why Prime won’t function on your Hisense TV, but an out-of-date Amazon Prime Video app is the most frequent one.

The app will only function as well as a new version if it has been updated. This is because the app’s creators have addressed any issues and ensured everything is functioning correctly.

Search for Prime Video in the app store on your Hisense TV. If the app has already been downloaded but is out of date, when you get to the screen where you can download it, it will say to update. But if your program is current, one of these typical problems can be present.

Your television is old.

Unfortunately, because technology is evolving so quickly, it happens frequently that tech companies stop upgrading the software in older models after a while. This holds for Smart TVs.

Amazon Prime may have been accessible to you in the past, but lately, it has become more challenging to do so. If you observe this, it may be worthwhile to visit the Hisense website to determine whether your TV is still being updated or has been phased out.

It would help if you refreshed your TV.

Although you might anticipate that TVs would update themselves, this is only sometimes the case. So it’s essential to ensure your TV uses the most recent version. If you’re not sure how to do this, follow these steps to locate your TV update settings:

  • Navigate to settings, then select support.
  • Next, choose software update.
  • The network is next.
  • Lastly, select Yes/OK when prompted to update.
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Prime is down.

The unavailable app is another frequent cause of Amazon Prime not functioning on your TV. It is only sometimes evident that this is what has happened, but it can happen. Visit the Down Detector to see whether Prime is down. There, you may see complaints of any current problems with Prime.

How can I fix the Amazon Prime problem on my Hisense TV?

By updating the Amazon Prime app, you can resolve the Amazon Prime problem on your Hisense TV. Unfortunately, this problem frequently prevents the program from functioning correctly. Apps should update themselves automatically. However, this only sometimes happens.

As a result, we advise looking for Amazon Prime Video in the TV app store before checking to see if it has been updated. If the word “update” is absent, it has probably already been updated. Thus, it is doubtful that this is the cause of your Amazon Prime’s malfunction.

Don’t panic; using these straightforward troubleshooting methods, you can resolve the Amazon Prime problem.

How can I fix the Amazon Prime problem on my Hisense TV?
How can I fix the Amazon Prime problem on my Hisense TV?

Method 1: Restart your smartphone.

Your Hisense TV will be reset using our first technique. This is an excellent way to troubleshoot many TV problems, including problems with the picture, sound, and internet connection. It would help if you took the following actions to power cycle your TV:

  • Cut the TV off.
  • Plugging out the wall outlet’s power cord
  • Hold the power button for your TV’s side for three to five seconds.
  • Reconnect the cable, then turn the TV on.

Method 2: Delete Amazon Prime’s cache

Clearing the cache of Amazon Prime is the next step if power cycling your Hisense TV doesn’t work. All temporary files stored on your device are deleted when you clear the cache on that device. Images and videos are included in this. Again, this exists to hasten the loading of a website or app.

However, your cache will fill up and interfere with your program or device as time passes.

Even though it might appear complicated, deleting the cache on your Hisense TV is simpler than you imagine. Here’s how to delete the cache for Amazon Prime Video:

  • On the Hisense TV remote, press the home button.
  • Navigate to Settings, then select Apps.
  • Select System Apps after that, and then pick Amazon Prime Video.
  • Click OK after tapping Clear Cache.

Method 3: Remove Amazon Prime first, then reinstall it.

Even though it might seem apparent, uninstalling and reinstalling the Amazon Prime Video app on your TV can solve various problems. First, any saved data is deleted when the app is removed.

The program needs to be updated if it takes a long time to load. If you cannot do this, you can still get the most recent version by uninstalling Amazon Prime and then reinstalling it.

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Method 4: Verify your internet connection

Despite the obviousness of this, apps can break when there is no internet connection. If your internet connection is the problem, check it out. An unstable internet connection can interfere with apps. You can perform the following to reset it:

  • Go to your router and unhook it from the wall. Wait a moment as the buttons turn off.
  • Reconnect it and wait for it to restart setting up.
  • This should provide a more reliable internet connection once it is plugged back in.

Method 5: Reset your TV to factory settings

As a final option, we advise factory reset on your TV. This will erase all installed applications, network data, settings, and logins. As a result, you will need to start from scratch with everything. However, this approach might work well if you’re seeking to address this problem.

If you don’t know how to factory reset your TV, follow these steps:

  • Access settings
  • Click OK after selecting reset to default settings.
  • It will take a while for this to reset, but after it has, your TV should function as a brand-new gadget.

Amazon Prime won’t load on Hisense.

It is annoying to have trouble loading Amazon Prime Video. Fortunately, with a few simple actions, you can fix it.

The internet connection is typically at blame when Amazon Prime fails to load on a Hisense TV. Try to reset your router and model as a first step. Pressing the reset buttons on either of those things will accomplish that.

Alternatively, you may unplug those things and give them five minutes to restart. Then, wait for your television to reconnect to the internet before checking to see if Amazon Prime does its magic for you.

How To Troubleshoot Prime Video Not Working On Hisense TV?
How To Troubleshoot Prime Video Not Working On Hisense TV?

Hisense TV Can’t Play Amazon Prime

If Amazon Prime doesn’t play on your Hisense TV, don’t panic. You might need to delete the Amazon Prime Video application if it doesn’t play on your Hisense TV. However, to test whether any other options work, you can try them.

If Amazon Prime doesn’t play on your Hisense TV, try deleting the cache for the program. First, find the menu item that will erase the cache by navigating to the app’s icon. After doing so, check to see if the app still works.

If it doesn’t work, try uninstalling and reinstalling the app to see if that helps.

Alternative methods to watch Amazon Prime

An alternate device can be an excellent place to start if your Hisense TV is too old or your intelligent features malfunction and you can’t watch Amazon Prime Video on it. However, there are still several methods to watch Amazon Prime without a Smart TV, so you don’t necessarily need to buy a new TV.

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Streaming Device Use

Knowing which streaming gadget to buy is essential because there are many of them available. For example, you can purchase the Amazon Firestick, Roku, and Now TV in terms of technology.

You may watch your favorite shows on several channels with these devices. To use a streaming device, you must connect it to the TV’s USB connection.

Video: Fix Amazon Prime Video Not Working On Hisense TV

Fix Amazon Prime Video Not Working On Hisense TV

Watch on a different device.

Another fantastic way to stream anything to your TV from another device and display it there is using an HDMI cable and all of your favorite shows. This is a fantastic solution for older TVs that do not have USB ports.

This is simple to perform if you have a laptop. Plug one end into it and the other into the back of your TV. Then, on the laptop, locate the content you wish to watch; it will then appear on the screen.


We hope you fixed the Amazon Prime Not Working on Hisense TV error with the help of our simple method. However, if you are still having problems with your Hisense TV, we advise contacting Hisense support to receive more assistance with your TV.

Frequently Asked Questions

Why does my smart TV’s Amazon Prime video not function?

Close the Prime Video app, turn off your device, unplug it for about a minute, then plug it back in and turn it back on to restart it. It should be noted that alternatives exist to restart or power reset an Android TVTM or Google TVTM using the remote control or the TV menu if the power chord is not readily available.

Why won’t Prime Video function for me?

Look into your Internet connection. Your connected device and router might need to be restarted. Also, update the DNS settings on your connected device if you can access the internet on other devices. For more information, kindly contact the manufacturer of your device.

How can I update Prime Video on my smart TV?

Start your TV’s “App Store” program. After finding it, open the “Details page” for the “Prime Video” app. The “Update” option will show up if an update is available. Please wait for the update to finish before clicking it.


CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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