How To Fix Prime Video Not Working On Xbox? (8 Easy Fixes)

Amazon Prime Video is an outstanding over-the-top (OTT) program that you may use to murder your free time. This is the location to view some of the finest films, web series, and original releases. 

You may view movies such as Aquaman, Batman vs. Superman, and Hulk, to name a few. It is also home to top television series, like Arrow, Gotham, Tom Clancy, and others.

Nevertheless, some Xbox Series X/S users are experiencing difficulties with one of the top OTT platforms. Users are experiencing issues with Amazon Prime Video on Xbox Series X/S not working or crashing. So, is there a solution to the issue?

Prime Video Not Working On Xbox
Prime Video Not Working On Xbox

Fortunately, there is, and that is the subject of this piece. This article will discuss resolving Amazon Prime Video not working or crashing on Xbox Series X/S. So, without further ado, let’s jump right into the subject.


On Xbox Series X/S, Amazon Prime Video may malfunction or crash for various reasons. The reason largely relies on the system’s configuration and circumstance. Unfortunately, Xbox has not published an official solution to the issue, at least as this article was written. Consequently, you may have to attempt many workarounds before settling on the most effective one.


Before attempting anything technical, the initial step you should take when encountering the issue above is to check the Xbox server status. 

The Xbox server may be experiencing issues, leaving you to wonder what’s wrong with Amazon Prime Video. In addition, none of the below-listed technical solutions can assist you in resolving the issue in this case.

Nonetheless, visit the Xbox status page to determine the status of the servers. If everything appears to be in order, it suggests that a different factor is causing the problem.

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A poor internet connection may be one of the most significant causes of the issue above. Amazon Prime Video is a data-intensive application; consequently, you must be connected to reliable internet sources to utilize its services. There are various methods for testing your Internet connection. However, we urge that you visit

Visit the link to determine your Internet speed. A poor internet connection causes the Amazon Prime Video crashing issue if your internet speed is significantly slower than the speed specified in your subscription. Contact your internet service provider and request that they fix the internet speed as a remedy.

Ways To Fix Prime Video Not Working On Xbox
Ways To Fix Prime Video Not Working On Xbox


Once you have determined that the issue you are experiencing is due to bad internet, you can attempt to resolve it by restarting your router. Rebooting the router is a viable solution to any internet-related issue. Therefore, act and determine whether the issue above has been resolved.


The Xbox Series X/S includes the “close captioning” capability. You will see captions for all on-screen media if this function is enabled. This function is essential for a better grasp of the currently playing content.

However, as with anything in the world, it also has drawbacks. This functionality can occasionally cause applications like Amazon Prime Video to crash or stop functioning. Deactivate the functionality and determine if it makes a difference.

  • Initiate the Xbox console and navigate to the “Settings” menu.
  • Click the “Console Settings” option in the options menu.
  • At the bottom of the window, click the “Closed Captioning” button.
  • Here, choose the “Turn off closed captioning” option.
  • If the option was already enabled, disable it and then enable it again.

Check to see whether the problem has been resolved. If yes, you are ready to proceed. However, if the issue remains, go to the article’s subsequent workarounds.


According to numerous users, activating Cortana helped them resolve the issue. Microsoft’s Cortana is a virtual assistant that is available on Xbox. It will allow you to use voice commands to access the system. However, improper settings can induce the Prime Video crashing issue.

You can try activating Cortana on the console to determine whether or not it makes a difference. Here are the actions you must take to accomplish this.

  • Launch Xbox Series X/S, then navigate to the Settings menu.
  • Next, select the “System Tab” option.
  • Click the “Cortana settings” button on the screen’s right panel.
  • The window for the terms and conditions will now appear. To activate Cortana on the Xbox console, click the “I agree” button.
  • After restarting the device, launch Prime Video. Now, determine if you are still experiencing the crashing or malfunctioning issue.
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Amazon Prime Video’s privacy policies are incredibly stringent. For example, it prohibits consumers from recording any of its broadcasts. Therefore, if you have any external device plugged into the console, you will undoubtedly encounter the issue. 

How To Fix Prime Video Not Working On Xbox?
How To Fix Prime Video Not Working On Xbox?

For example, if you have a recording device plugged into your Xbox system, it is not surprising that you are experiencing Prime Video crashing issues. Turn off the console and unplug all additional gadgets as a solution.

Connect the Xbox to the television, run Prime Video, and determine whether any difference exists.


Restarting the Xbox console is the most effective remedy for any app-related issue. There is a strong likelihood that the issue you are experiencing is due to a momentary bug or glitch. And the most effective method for removing them is to restart the application. 

Therefore, restart Amazon Prime Video and determine if this makes a difference. The following are the procedures required to restart Netflix on Xbox Series S/X.

  • Open the most current task on your Xbox.
  • Employ the cursors to navigate to Amazon Prime Video.
  • Once selected, press the “Menu” button on your remote control to access the application’s various options.
  • Tap the “Quit” option from the list of options.
  • Relaunch Amazon Prime Video on the device after closing it. Verify whether the crashing issue has been resolved.


If you are still experiencing issues, you can reinstall the Amazon Prime Video application as a final resort. If there is an issue with the application, it will be instantly resolved upon reinstallation. Be sure to record your credentials, as reinstalling the application will log you out of the platform.

The following steps are required to reinstall Prime Video on Xbox Series S/X.

  • Navigate to the “My games and applications” tab on your Xbox.
  • Tap the “Apps” area located on the screen’s left panel. It holds several programs that have been installed on the console.
  • Select Prime Video from the list of all the installed applications.
  • Now, press the “Menu” button on your controller to access various Netflix-related choices.
  • “Tap on Manage app” from the list of alternatives.
  • Click “Uninstall” on the following screen to remove the application.
  • Once Amazon Prime Video has been uninstalled, restart the console. Download and install Prime Video once more. Log in with your credentials, and you will no longer encounter the Xbox Series X/S not functioning or crashing issue.
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8 Easy Ways To Fix Prime Video Not Working On Xbox
8 Easy Ways To Fix Prime Video Not Working On Xbox


This article addressed the Xbox Series X/S Amazon Prime Video not working or crashing. Please indicate in the comments whether the issue has been resolved. You may also contribute any other workarounds you believe will be helpful in the given circumstance. Additionally, feel free to peruse our other Xbox Series X/S instructions.

FAQs On Prime Video Not Working On Xbox

Why doesn’t my Amazon Prime Video work?

Go to Settings > Apps and notifications > Prime Video from the Home screen. Then, tap Storage > Clear Data and hit OK to confirm. Try the video again. If this does not work, reinstall the application.

How do I watch videos from Amazon Prime on my Xbox?

Select My games & applications. Next, select and activate the Amazon Prime Video app. Now, input your login details for Amazon Prime Video and sign in. Finally, please search for the titles you wish to watch and stream them on Xbox using Amazon Prime.

How can I clear my Xbox One’s cache?

Multiple times press and hold the Power button on the front of your Xbox One. Wait one minute, and then reconnect the power cord. Wait a further minute, and then hit the Xbox One’s Power button to restart it. Your cache should be empty now, allowing your Xbox One to function normally.

CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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