Netflix Not Working On Xfinity? 7 Quick Fixes To Try!

The platform where you can view movies, seasons, and episodes is Netflix, which offers Internet and TV services. Netflix is currently a well-known brand. 

Many people have grown so dependent on it that they experience a sense of incompleteness if they don’t see a Netflix film or season. So let’s investigate the cause of Netflix’s incompatibility with Xfinity.

You must sign up for a membership service to stream Netflix on Xfinity. It offers its clients numerous ways to find the programs of their choosing. They are free to view whatever they choose. You can either restart your app or check your Wi-Fi connectivity if Netflix stops working on Xfinity.

Netflix Not Working On Xfinity? 7 Quick Fixes To Try!
Netflix Not Working On Xfinity? 7 Quick Fixes To Try!

Netflix Not Loading on Samsung TV: Issues & Fixes Click Here

How to Fix Netflix Not Working On Xfinity?

Tips: Quick Solution to Try.

To fix Netflix not working on Xfinity, try resetting the Netflix app by pressing the “A” button on your Xfinity remote control and scrolling over to “Reset Netflix.” If the Netflix app is not appearing in the X1 Apps menu, it could be due to not having a subscription or an issue with the account. If Netflix freezes, stops responding or gets stuck loading, try restarting the device and checking for updates. If that doesn’t work, try using your remote to say “help” and select System Refresh. If nothing shows up on the screen, check HDMI connections and restart it again.

Although offering users an unrivaled cable service may be Xfinity’s primary goal, the company also enhances its offerings by giving customers everything they could want, including built-in subscription services.

This means that individuals can obtain the cable programming they desire and locate apps to improve their viewing experience even further without worrying about availability, one of which is Netflix.

One of the first things you should try if you have Xfinity and Netflix isn’t working is to reset the Netflix app. Press the “A” button on your Xfinity remote control, scroll until “Reset Netflix” appears, then select the option to continue. This will reset Netflix while using Xfinity.

Once Netflix has been swiftly reset, any fault that might be present but doesn’t constitute a serious risk will be immediately fixed.

As you go through this process, be careful not to switch off your TV or attempt to modify the screen in any manner, as doing so will end the reset process and leave you with the same problems that were previously causing Netflix to have service interruptions.

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What Should I Do If Netflix On Xfinity Stops Working?

1. Verify Your Internet Connection

Netflix support advises that you verify your internet connection if the Netflix app is not launching or functioning as intended.

Because Netflix relies on the Internet to function, any outages your connection encounters will prevent the program from running.

Verify that none of the lights on your Xfinity gateway are flashing or solid red by checking the lights. There should be lights on and blinking, especially the internet and link lights.

See if you can access the Internet on your other devices by checking them all.

2. Examine For Problems

If your internet service is not working, there probably was a server outage at Xfinity. ISP outages typically are fixed rapidly, almost immediately after they are discovered.

If you confirm an outage by contacting Xfinity, a representative will provide you with an estimated time frame for service restoration. Every so often, check the gateway to see if the router’s lights have turned back on.

Check the wires your router uses and replace them if necessary if there isn’t a power outage in your neighborhood. If you want an Ethernet cable that will last, I suggest the DbillionDa Cat 8 cable.

3. Relaunch the Netflix app

Check the app again after making sure your internet connection is working correctly. If the app is still having problems, there may be an issue with the app itself.

Most problems with the app can be resolved by restarting it. On your Android or iPhone, tap the Recents menu, then swipe the Netflix app closed.

Reopen the Netflix app while ensuring that your Xfinity gateway is active. If the app functions correctly, check it out; if not, move on to the next stage.

4. Delete the Netflix app’s cache

Every application, including Netflix, has a cache that it utilizes to store the data it accesses most frequently to make doing so easier.

Netflix may not function properly if this cache is corrupted for some reason, and you will need to remove it to resolve the problem. On Android, you can do the following:

  • Launch the Settings app.
  • Choose apps.
  • Locate and choose Netflix.
  • Navigate to Storage and select Clear Cache.

Apple iOS

  • Launch the Settings app.
  • Select General > iPhone Storage from the menu.
  • Navigate to Netflix and choose Offload App.
  • Validate the offload.

Once the cache has been emptied, open the Netflix app again to test if it functions normally.

Ways To Fix Netflix Not Working On Xfinity
Ways To Fix Netflix Not Working On Xfinity

5. Reboot Your Router

If erasing the cache didn’t help, there may be a problem with Xfinity’s gateway and how it connected your device to the Internet.

You can restart your router or gateway to establish the connection again. Doing this will cause a “soft reset” of the gadget, allowing it to re-initialize its connection to your phone or TV.

How to do it:

  • Switch off the router or gateway.
  • Shut off the wall outlet.
  • Before plugging it back in, wait at least a minute.
  • Switch on the gateway.
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Launch the Netflix app on the device you’re experiencing trouble with and test if it works once it turns on and all the lights come on. Before continuing, make sure the phone is linked to your Xfinity gateway.

6. Reboot your router

The next best option is to perform a hard reset if a soft reset doesn’t resolve your problem.

Your Wi-Fi name, password, and other settings that you may have changed will be restored to factory defaults after a hard reset, along with the gateway’s other settings. For a gateway reset:

  • On the back of the gateway, look for a button with the word “Reset” on it. The size of a pinhole.
  • Get a paperclip that has been bent open or another pointed non-metallic object.
  • Press the recessed reset button with the tool and hold it there for around 40 seconds.
  • The gateway will finish the reset procedure on its own after it restarts.
  • Set up your Wi-Fi by configuring the name and password.
  • Join the network and check if the Netflix app resumes functioning.

7. Speak with the Support

Please contact Xfinity support if the Netflix app continues to have problems. After examining your hardware, they will typically have a solution for your problem. However, you can also contact Netflix if they cannot assist you.

Create a support ticket on their website so they can fix the problem immediately.

Unable To Connect To Netflix On Xfinity

While you can utilize Xfinity cable services without an internet connection, you must be linked to a network of some kind, whether wired or wireless, to use any other streaming program.

What should you do if you try to launch Netflix but cannot log in because of connectivity problems? If this is the case for you specifically, check out the steps below to learn how to connect to Netflix and get it to function correctly.

Ensure all wires are correctly inserted with your router, modem, or wired connection if Netflix isn’t connecting on Xfinity. These network kinds will fail if any cables are loose, preventing apps from connecting and cause your network to fail.

You may take some more troubleshooting actions to get the network connection back online if you verify all the wires and find that they are all firmly inserted.

Start by unplugging the router from its power supply for 60 seconds to see if you can reset your network. Next, try rebooting your TV by disconnecting it from its power source and waiting another 60 seconds before turning it back on if you can still not connect Netflix to the network.

Netflix Won’t Play on Xfinity

When using Netflix while using Xfinity, if you are looking to solve a more specific issue rather than a more general one, you may be looking for a solution to the problem of Xfinity not playing Netflix.

Netflix Won't Play On Xfinity
Netflix Won’t Play On Xfinity

You might be able to open the app, browse the available content, and choose a title, but when you try to play the title, you cannot access the content. What can you do when this occurs?

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Your network connection may be having issues if Xfinity won’t play Netflix. First, reset your network by physically unplugging the router from the power source to solve any minor problems. After unplugging it, give it a minute before plugging it back in.

You can plug the router back into its power source and wait for a reboot after 60 seconds. Then, turn on your TV and watch the Netflix app once all connector lights stop blinking.

Once you’ve found the app, reopen it and choose a movie to watch. If the title still doesn’t play, see if any other titles will, and if so, inform Netflix directly that there is a problem with that particular title.


Ensure that the Netflix app is the most recent version accessible in your app store. It’s worth taking a risk that one of the updates might have fixed your problem because new updates fix bugs and other problems with the program.

If you don’t want to check your app store for updates, enable auto-update manually. Be advised that enabling auto-update may utilize your mobile data, which could add additional fees to your monthly bill.

Frequently Asked Questions

What happened to Netflix on Xfinity?

Netflix content is available on Xfinity X1 and Xfinity Flex if you qualify. Say “Netflix” into your Xfinity Voice Remote or click the Netflix tile in the app’s menu to access the Netflix app.

Why doesn’t Netflix work?

Refreshing the data is necessary to make the Netflix app functional once more. However, how do you update the data? Go to Settings > Apps > Apps in the Android Settings app, scroll down, and hit the Netflix entry. Navigate to the Storage section of the Netflix submenu, then select Clear data and Clear cache.

Why are my applications not working with Xfinity?

Try this out: Restart the download by deleting the previous attempt. While downloading, ensure your device is linked to the Internet or your home’s XFINITY network. A download could become corrupted if you switch or lose your connection while downloading.

How can Netflix on Xfinity be reset?

Press the A button on your remote control, scroll to the right, then choose Reset Netflix if the Netflix app freezes.

CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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