How To fix Prime Video Not Working On Sony TV? (6 Easy Solutions!)

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Does your Sony Smart TV’s Amazon Prime Video app not function properly? A faulty Amazon Prime Video app, a slow internet connection, and an out-of-date software version are just a few of the causes of this problem. You will need to do several troubleshooting actions to resolve this.

Famous Japanese company Sony produces a range of consumer electronics goods. One of the market’s most significant Android TV lines, the Sony Bravia series from the firm offers top-notch picture quality and cutting-edge capabilities. In addition, some models reach 85 inches in size, making them ideal for a home theater setup.

This article will show you how to troubleshoot Prime Video not working on Sony TV.

How To Troubleshoot Prime Video Not Working On Sony TV?
How To Troubleshoot Prime Video Not Working On Sony TV?

Why won’t Amazon Prime video play on my Sony television?

When using the Amazon Prime Video app, one of the significant problems Sony TV owners run into is when the app needs to function. Especially if you want to unwind and watch your favorite TV show, this might be a stressful experience.

Here’s how to fix the Amazon Prime Video app for Sony Android TV devices if it’s not working.

Solution 1: Restart your Sony TV

Restarting the Sony Smart TV is one of the first troubleshooting actions you may take if the Amazon Prime Video app freezes, crashes, or is otherwise unresponsive. Minor software errors or malfunctions typically can be fixed with a power reset or soft reset.

  • Wait roughly 60 seconds after unplugging your TV’s power.
  • Make sure your TV is turned on and reconnect the power.
  • Check if the Sony TV Prime Video app problem is still present.

Solution 2: Verify your internet connection

An active internet connection is required to use the Prime Video app. Therefore, the app won’t operate properly if your Sony TV has a sluggish internet connection.

Checking the internet connection speed your Sony Smart TV is receiving from your home network should be your priority.

  • the speed of your internet connection
  • Surf the web on your Sony TV.
  • Visit speedtest.net now. It’s free to use this internet speed test tool.
  • Select “Go” The speed test will then begin.
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It would help if you had a reliable internet connection to stream content from the Prime Video app. In addition, the outcomes ought to line up with your internet service provider’s membership plan.

The following is the suggested speed for watching shows on the Hulu app:

  • Standard streaming at 0.9 Mbps.
  • Streaming in HD at 3.5 Mbps.

You can determine if a problem with your Wi-Fi internet connection is to blame for poor or nonexistent internet if you experience either.

  • Switch off your Sony TV.
  • Remove the power cords from your modem and router.
  • Reconnect your modem and router to the power supply after pausing.
  • Watch for the lights to come back on.
  • Activate the Sony TV.
  • Reconnect the internet to your Sony TV.
  • Check to see if the Sony TV Prime Video problem is still present.

What you can do to achieve a steady internet signal is listed below.

  • While watching episodes on Prime Video, try to unplug any other devices attached to the Wi-Fi router. The Sony TV will be able to utilize the total amount of internet bandwidth.
  • Position the Sony TV towards the router. The gadget will be able to receive a Wi-Fi signal that is substantially stronger as a result.
  • If your router has two bands, try connecting the Sony TV to the 5 GHz band rather than the 2.4 GHz one.

Solution 3: Verify the servers for Prime Video

The issue can be brought on by a service outage brought on by maintenance being performed or a failure of the Prime Video servers. The Prime Video app won’t function on your Sony TV if the Prime Video servers are down. Using online third-party programs like DownDetector, you can check the server’s status.

You will need to wait until the issue is resolved on Amazon’s end if it is the root of the issue before you can utilize the Prime Video app.

Prime Video Not Working On Sony TV?
Prime Video Not Working On Sony TV?

Solution 4: Delete the Prime Video app’s cache and data.

If the Prime Video app has corrupted data, that is one of the reasons why it isn’t operating. To repair this, you’ll need to erase the app’s cache and data.

Press the HOME button on the included remote control.

  • Choose the Settings button.
  • Choose Apps, See All Apps, and Display System Apps.
  • Choose apps.
  • Choose the Prime Video app under System applications.
  • Select OK after choosing Clear cache.
  • Select OK after choosing Clear data.
  • If anything is shown, click CLEAR ALL DATA, then click OK.
  • Check to see whether this resolves the Amazon Prime Video issue.

Solution 4: Ensure that the most recent software is installed on your Sony Smart TV.

The most recent software version for your TV should be installed, as this typically contains numerous upgrades and bug fixes that may resolve your Netflix issue.

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Versions of Sony Google TV

  • Press the Quick Settings button on the included remote control.
  • Choose the Settings button.
  • System software updates can be found under System > About.
  • Press the Quick Settings button on the included remote control.
  • Choose the Settings button.
  • System software updates can be found under System > About. Check manually to see whether an update is available if the Automatically check for update settings are disabled. Using the steps above, select System software update, followed by a Software update to do a manual check.

Models of Sony Android TV

  • Press the Help button (if it’s present) on the provided remote control; if not, press the home button first, then choose Help.
  • Select System software update after selecting Status & Diagnostics.
  • Verify that the setting for Automatically checking for updates or Automatic software download is ON. Choose Check for a system software update or Software update to manually check for an update if this option is set to OFF.

Check if the problem persists once the Sony TV operates on the most recent version.

Solution 5: Reset the Sony Smart TV to factory settings

All user settings will be deleted during this process, which also returns the TV to its original settings.

  • Depending on your TV, press the (Quick Settings) or HOME button on the included remote control.
  • Choose Settings.

Depending on the model of your Smart TV, carry out one of these three actions.

  • Then click System, About, Reset, Factory Data Reset, Erase Everything, and finally click Yes.
  • Reset, Factory Data Reset, Erase Everything, and Yes under Device Preferences.
  • Choose Storage and reset, Factory data reset, and Yes, erase Everything.
  • Check to see whether this resolves the Amazon Prime Video issue.

Solution 6: Determine if Amazon is unavailable.

If you try each fix above, Amazon Prime Video should load or function on your devices. However, whether it is or not, we advise seeing if their server is down.

A poor internet connection, hardware or software issues with your device, or when their server is down are the most frequent causes of Prime Video not working.

In this case, you should determine if the Amazon Prime Video servers are up and running. To check whether Prime Video is available, you might utilize a service like a down detector. Unfortunately, the only thing you can do if Prime Video is down is to wait until Amazon fixes the problem.

Video: Amazon Prime Video Not Working On Sony TV

Amazon Prime Video Doesn’t Work On Sony TV

Why Does Your Sony TV Not Support Amazon Prime?

You’ve sat down on the sofa. While holding the remote. Utilizing the Amazon Prime Video app is your choice. Nothing needs to be done. No matter how many times you try, nothing happens. Why won’t Prime Video start to load?

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In general, Sony TV won’t load or play Prime Video if there are unfinished upgrades. This is because outdated data from past upgrades will hamper any new data that tries to enter. The Prime Video app, therefore, doesn’t launch or play.

If the app does not appear in the device menu, it either does not support your device, or you are using it in a country or region that is not supported. Verify the accuracy of the TV’s time and date settings.

A poor internet connection, hardware or software issues with your device, or when their server is down are the most frequent causes of Prime Video not working. In this case, you should determine if the Amazon Prime Video servers are up and running.

Conclusion

There is a reasonable probability that your problem will be fixed after attempting all the solutions mentioned above. Still, it’s time to call Sony Tech support if it persists. Once you have contacted a tech specialist to assist you with your Sony TV, it won’t take long for your problem to be resolved.

Frequently Asked Questions

Why keeps buffering the Prime Video program?

Most likely, a sluggish internet connection is to blame for this. First, check whether the problem persists after restarting your TV and router. If other streaming services on your TV are also buffering, you should examine them. Again, if the problem persists, a slow internet connection is most likely to blame.

Is Amazon Prime available everywhere?

The majority of countries in the world will be able to access Amazon Prime. However, some areas are excluded. Therefore, you will need to use a VPN connection if you reside in one of these areas and wish to access this streaming service.

Can I log in with several devices to my Amazon Prime Video account?

If you sign in to no more than five devices at once, you can sign in to your Amazon Prime account on various gadgets, including your smartphone, other mobile devices, and smart TV.

Why is my Amazon Prime service reporting that “something went wrong”?

A slow internet connection or an issue with the program itself may be at blame for this. This problem can be resolved in most cases by restarting the router or deleting the app’s cache.

References:

https://9to5google.com/2019/07/26/sony-tv-amazon-prime-video-september/
https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=GK4GR2DKAKDK92H9

Author

  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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