Netflix Not Loading On Sony TV? 9 Quick And Easy Fixes!

Are you experiencing Netflix not loading on Sony TV? If so, you’ve arrived at the correct place.

Many people use their Smart TVs for more than simply watching television; they also use them for browsing the internet, viewing YouTube, and even streaming their favorite TV episodes and movies using services like Netflix.

The Netflix app occasionally may not perform as intended on Sony Smart TVs. The inability to open the app is the most typical issue users experience.

How To Fix Netflix Not Loading On Sony TV?
How To Fix Netflix Not Loading On Sony TV?

Sure, they are receiving the Sorry; we could not connect to the Netflix service. To use Netflix, please check your network settings and connect to a working network (-100). a spinning icon or an error with no action.

Sorry, we could not contact the Netflix service; another frequently seen error message. We are restarting the Netflix program, if possible (-111). Since Sony Smart TVs run the Android operating system, there are a few fixes you may attempt.

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9 Easy Methods To Fix Netflix Not Loading On Sony TV

No matter what model of Sony smart TV you have, if you are having trouble streaming Netflix, the same set of methods will work. The Bravia range of TVs and earlier Sony models fall within this category.

1. Standard Checks

Follow the following checks and simple remedies before attempting to fix Netflix issues on your Sony Smart TV.

  • Your router restarts it. On the router, find the power button, and push it for 5 seconds. Press the button again after waiting 15 seconds. To turn on the router, press the power button one more. Watch for the lights to settle before moving forward.
  • Ensure the TV is network-connected—stream material from a different app to test connectivity.
  • Make that Netflix can be streamed on other devices, such as a phone or a computer. Netflix may be at fault if you can’t stream Netflix on all of your devices. To find out if Netflix is unavailable, check this page. Your ISP might also block it. Some ISPs prevent subscribers from streaming video unless they buy a plan specifically for streaming. To find out if streaming is restricted on your connection, get in touch with your ISP.
  • Disconnect your VPN if you’re trying to stream from Netflix and see whether you can still do so. If so, either Netflix has blocked your VPN, or your VPN is experiencing connectivity issues.
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2. Upgrading Firmware

Those Sony Smart TVs that are not Android-based have their firmware, which requires periodic updates. Therefore, make sure the firmware on your TV is current.

  • Select the Help (?) icon with the remote.
  • Go to Network>Software Update>Customer Support.
  • When prompted to download or install the update, choose Yes.

Reminder: Your Sony Smart TV must be online to update the firmware.

3. Reboot Your Sony Smart TV.

  • Rebooting the Sony Smart TV will fix Netflix streaming issues.
  • Locate the TV’s power button. It typically sits on or near the slope. Check the manual if you are unable to find it.
  • Hold down the button while pressing it to restart the TV.

4. Relaunch The Netflix App

When you transition to another app on a smart TV, the previous app does not actually “shut off.” Therefore, when you try to resume an app, issues may arise because they operate in a suspended state in the background.

  • Press and hold the Home button on your Sony TV remote control.
  • Hold off till the task switcher shows up.
  • Press the down or Enter buttons on the remote to select the Netflix app from the task switcher.
  • To confirm that you wish to exit the app, click OK.
  • Reopen the app and try streaming again.
Easy Ways To Fix Netflix Not Loading On Sony TV
Easy Ways To Fix Netflix Not Loading On Sony TV

5. Reset The Netflix App

You can reset the Netflix app if restarting it doesn’t resolve the issue. This won’t cause any data loss but will erase the app’s cache. You should log into the Netflix app once again.

  • On the remote, press the Home button.
  • To manage applications, go to Apps>Settings>Applications.
  • Choose Netflix from the available apps.
  • To confirm, select Clear Data and press OK.
  • Reopen the Netflix application.
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6. Reset Your Internet Connection

Reset the Sony TV’s internet connection.

  • On the remote, press the Home button.
  • Set up can be found under Settings>System Settings.
  • Refresh the connection by choosing Network.

7. Netflix Error (-100)

The most straightforward fix is to restart the TV if you can open other applications and services on your Sony Smart TV but not Netflix. Hold the power button for approximately 6 seconds, or until the TV completely restarts, to accomplish that. Netflix should operate normally after the device restarts.

Many Smart TV owners reported success with this technique, so be sure to give it a shot yourself because it might be able to repair your issue quickly.

A task switcher should appear if you continue holding the Home button on your remote. You can choose Netflix, hit Down, and finally click OK to end the app. Reopen Netflix, and everything should function properly at this point.

8. Netflix Error (-111)

  • If you encounter this issue, you will see an OK or a RESET button underneath the notification, depending on the Netflix version. If you have a RESET button, press it to attempt to resolve the issue. The following instructions will let you reset the app if you have the OK button.
  • Your remote control’s Home button should be pressed.
  • Select Settings > Apps > System Apps from the menu.
  • After choosing NETFLIX, force it to quit.
  • After that, choose Clear data and Clear cache to clear the app’s cache and data.
  • Reset your TV’s power.
  • Go to Google Play Store and update the Netflix app after the TV restarts.
  • When the update is finished, log into Netflix using your login information, and the app should work as intended.

9. Feature Not Accessible On Netflix

  • Your remote control’s Home button should be pressed.
  • Click Settings > System Settings to continue.
  • Select Setup, then Network.
  • To refresh internet content, choose.
  • The application should begin operating correctly after performing a power cycle.
Netflix Not Loading On Sony TV?
Netflix Not Loading On Sony TV?


The inability to play Netflix videos on your Sony Smart TV is an unpleasant issue, but by using the suggestions in this article, you should be able to fix it.

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Try them out first because they are the most straightforward fixes: restart the TV or quit and restart the Netflix app. Then, if Netflix is still not responding after attempting the troubleshooting methods listed above, give yourself some credit for your effort.

Before giving in to irritation, consider using the Disney+ app to access and download countless TV episodes, original movies, and critically acclaimed films from Pixar, Disney, Star Wars, National Geographic, and Marvel.

On your Sony Smart TV, go to the Home screen and select Google Play Store to download and install Disney+ and access hundreds of movies anytime.

Frequently Asked Questions

What is going on with my Sony Smart TV and Netflix?

On the remote, press the Home button. To manage applications, go to Apps>Settings>Applications. Choose Netflix from the available apps. To confirm, select Clear Data and press OK.

What is Sony TV’s Netflix reset procedure?

On the remote control, press and hold the HOME button. After choosing Netflix from the list of apps, hold down the ENTER key. Decide on Info — Force halt — OK. Press the ENTER key after selecting Open from the same list as before.

Why won’t my Netflix app on my smart TV load?

Connect your modem, then wait until no additional indicator lights start to blink. If your router and modem are different devices, plug it in and wait until no additional indicator lights are blinking before continuing. Then, restart your smart TV and try Netflix once more.

CEO and Editor at Samsungtechwin | + posts

I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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