You can stream apps and entertainment directly from your smartphone, tablet, or laptop to your TV or speakers, thanks to the built-in Chromecast. You may, however, view your favorite programs in up to 4K HDR resolution with Chromecast and Google TV.
Additionally, it will display your recommendations depending on your subscriptions in one location. So you will only need to switch between many apps when using Chromecast to watch what you want. Unfortunately, Amazon Prime Video does not function on Chromecast following the latest firmware upgrade.
The developers are still investigating this problem and attempting to determine why Prime Video not working on Chromecast. However, we have a solution for you that will undoubtedly aid in resolving this problem. So be sure to follow this advice if you also suffer from this problem.
Prime Video Not Working On Chromecast: How Do I Fix It?
Typically, we use our preferred Prime Video app to watch fantastic material on our device. But for users like myself, seeing this problem is just distressing. So, implement the remedies listed below if you don’t want to be bothered by this issue.
Solution 1: Restart your device
There is no need to be concerned because this problem may stem from a few temporary problems or malfunctions that prevent your device from casting Chromecast Prime Video. Therefore, you must delete these temporary bug files to fix this problem.
You must restart your device attempting to play your favorite material utilizing Amazon Prime Video to get rid of these bug files. However, rebooting your device can eliminate these problematic files and give it a new lease on life. As a result, our initial suggestion is to test out before carrying out anything else we discussed in this tutorial.
Solution 2: Examine Prime Video Servers
Have you checked whether the Prime Video servers are up and running? Although Amazon’s servers go down extremely infrequently, there are still quite a few chances for this to happen. To determine whether other users are also complaining about it, you must check the DownDetector. Also, remember to click the I have a problem with the Prime Video button. Other users will be able to see that others experience this error thanks to this.
You can head to Twitter and follow Prime Videos to acquire the most recent information. In addition, they always inform their subscribers of any problems with their services, future performances, and other events. So keep an eye on Twitter for any news after that.
Solution 3: Examine your internet connection
Having a solid internet connection is crucial for using Amazon Prime Videos. This is because sometimes a problem arises simply because your internet connection is down. Additionally, confirm that your device and the Chromecast are connected to the same wifi network. Therefore, you must verify whether or not the internet connection is functioning correctly.
Move your cursor over to the Ookla Speed Tester website to check your internet speed. Meanwhile, if you discover that the speed is insufficient, you should fix that problem by rebooting your router or modem.
Then, if necessary, get in touch with your ISP and ask them to assist you in resolving the internet problem. Then, re-join that network using your Chromecast and device, and attempt casting Prime Video to see whether the problem with Chromecast Prime Video not functioning has been resolved.
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Solution 4: Upgrade the OS on your device
We typically ignore the minor OS upgrades for our devices since we believe they have little bearing on performance. The creators release these minor updates with valuable changes to eliminate bugs and malfunctions, but that is different. As a result, you must determine whether the OS on your device has been upgraded.
The steps are not listed here, though, because they entirely depend on your device. First, check to see whether an OS update is available and if so, make sure to apply it on your device before checking to see if the Chromecast Prime Video issue has been fixed.
Solution 5: Verify That The Most Recent Firmware Update powers the Chromecast
Do you continue to receive the error? If so, your Chromecast likely has outdated firmware and cannot use Chromecast Prime Video.
Therefore, you must determine whether a firmware upgrade is available for your Chromecast device. However, if you’re unsure of how to do it, be sure to follow the guidelines below:
- Start by opening the Google Home app on your phone or tablet.
- After that, select Settings > Device details on your device.
- I’m done now. The Cast Firmware version is now available in the Technical details section.
Solution 6: Reset the Chromecast
Are you still waiting for success? There is a chance that some technical issues are to blame for your Chromecast Prime video’s malfunction. As a result, we encourage you to reset your Chromecast because many customers have said doing so has helped them address problems of this nature. You must thus test this out by taking the following actions:
- First, locate the Reset button on your Chromecast device.
- Next, hold the button down for 10 seconds to stop the LED from blinking.
- I’m done now. Your Chromecast has been reset, and the problem should now be resolved.
Solution 7: Upgrade the Amazon Prime App
There is also a chance that the reason you are experiencing this problem is that your Amazon Prime Video app needs to be updated. Therefore, before attempting to Chromecast Amazon Prime Video on your smartphone, we encourage you to update the app. Users have found this helpful fix in numerous situations. As a result, you must also attempt this.
Solution 8: Speak With The Support Staff
If you continue to experience problems with Chromecast Prime Video not working, there may be a significant problem with your Chromecast causing this problem. Therefore, we advise you to contact the official Chromecast support team and inquire about this problem. After doing some research on this matter, they will undoubtedly assist you.
That concludes the procedure for resolving the Chromecast Prime Video issue. We hope this post has been helpful to you. However, if you still have questions, please utilize our comment area to share them with us. We’ll do everything we can to assist you.
Frequently Asked Questions
Does Chromecast support Prime Video?
Do this to launch your Chromecast:
Unless you have a Google OS TV, connect your Chromecast device to the TV.
Join the wifi network you intend to utilize with your mobile device.
Download Google Home for iOS or Android.
Why does Google TV not support Amazon Prime?
On Chrome, TVs, phones, tablets, or other devices, if Prime Video won’t load or respond, Delete the app’s cache. Restart the computer. Your device might be the problem.
Why did Amazon Prime suddenly cease to function?
Check if your account is active if the Prime Video app isn’t functioning correctly, and then make sure you’re online. If Prime Video works on another device, try it before rebooting the original.
Does Chromecast outdate itself?
Google ends support for its final conventional Chromecast, although the software will still be available. The Chromecast was introduced as a super-affordable, smartphone-powered streamer for your TV that didn’t need remote control or built-in apps before Android TV and Google TV was the company’s primary focus.
How do I reactivate Amazon Prime Video?
Go to Settings > Apps and notifications > Prime Video from the Home screen. Then select Storage > Clear Data and click OK to confirm. Try the video again. If none of this helps, try reinstalling the application.
I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.