I was so excited to finally be able to watch Discovery Plus on my new Samsung Smart TV.
I subscribed and even added the channel to my favorites, but it’s not there! I’ve contacted Samsung and Discovery Plus support, but no one can tell me why it’s not on my TV.
Has anyone else had this problem? Please help!
Samsung TV Discovery Plus Doesn’t Work
With the Smart Hub, you should be able to download and install various applications that can be tailored to your viewing needs and preferences if you own a Samsung TV.
Many Samsung owners take advantage of this feature by subscribing to and downloading the Discovery Plus app. They can enjoy a content type that focuses more on facts and reality through this app, but what can be done if Discovery Plus is not working?
If Discovery Plus isn’t working on your Samsung TV, try performing a quick power reset. To do this, unplug your TV from the power outlet and leave it for 60 seconds. You will then plug it back in and attempt to use the Discovery Plus app on your TV once more.
After performing a power reset on your Samsung TV, if Discovery Plus is still not working, you may need to clear the Discovery Plus app’s cache.
To do so, use the remote to navigate to ‘Settings’ > ‘Apps’ > ‘System Apps’ > ‘Discovery Plus’ > ‘Clear Cache’ > ‘Ok.’ The cache will be cleared once you click ‘Ok.’ When finished, exit the app and reopen it to see if it is still working.
Try restarting the Smart Hub after you’ve cleared the cache and reset your TV. To do so, use your remote control’s ‘Home’ button to navigate to ‘Settings’ > ‘Support’ > ‘Self Diagnosis’ > ‘Reset Smart Hub.’ Following completion of these steps, the Smart Hub will begin to reset, which may resolve any minor issues that Discovery Plus was previously experiencing, causing the app to not function properly.
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Why isn’t Discovery Plus available on my Samsung TV?
Network and software issues are the most common reasons why your Discovery Plus app isn’t working on your Smart TV and even LG smart tv.
Network problems on your television are caused by:
- Your home WiFi isn’t working properly for fire tv.
- The Discovery Plus server is experiencing connectivity issues with your network service provider.
- The Discovery Plus app is no longer available.
- Your web browser is the source of software snags. This is because of;
- Your computer is running a ‘Web Player.’
If you are using a streaming device (as well as a phone or tablet), the Discovery Plus app is the source of the issue and not amazon fire tv.
The Discovery Plus app is a streaming service that requires a strong internet connection with adequate speed to function properly.
If your internet connection is too slow, the app will not be able to stream to your Smart TV.
The Discovery Plus required the following bandwidth speeds:
- 0.5 Mbps is the minimum required speed to play.
- 1.5 Mbps is the recommended minimum speed.
- 2.5 Mbps is required for an SD-quality image.
- 4 Mbps: Required for a high-definition image.
- Another reason why your Discovery Plus app isn’t working is that there was a technical error.
How to Restore Discovery Plus on Samsung Smart TV?
1. Determine whether the app is unavailable.
If your Discovery Plus app isn’t working on your Samsung TV or even lg tv, it’s possible that the app is down.
Check this first before attempting to solve the problem. You can use this link to see if Discovery Plus is experiencing any server issues.
You can also check their Twitter page to see if they have posted anything relevant to the current situation.
2. Reset your Samsung TV’s power.
Step 1: Turn on your Samsung TV.
Step 2: Depress the power button and unplug the plug from the power source.
Step 3: Unplug your television for 30 seconds.
Step 4: Reconnect the plug to its power source and turn it back on.
Step 5: The process of resetting your smart TV is now complete.
3. Stream on a Different Device
Checking to see if your Discovery app works on your mobile device or computer will confirm that the issue is most likely with your Samsung TV rather than the app itself.
If Discovery Plus isn’t working on your TV or apple tv, mobile, or any other device you’ve tried, it’s likely that it’s a problem with your WiFi network, or that the Discovery Plus server is down.
4. Check your WiFi Network
You will have problems if your internet connection does not provide the necessary speeds for the Discovery Plus app to stream successfully.
By clicking here, you can take a speed test.
As a reminder, we discussed the required bandwidth speeds in this article.
5. Make use of an Ethernet cable
Using an ethernet cable will provide a direct connection between your Smart TV and your WiFi router, removing any potential signal interference between your device and your router.
If you need help connecting the ethernet cable, go here.
6. Boost your router’s signal.
If you tried an ethernet cable and it fixed your Discovery Plus app on your Samsung TV, you may need to move your Wifi router.
Bring it closer to your TV and away from anything that could create a barrier between the two devices.
7. Restart your WiFi Router
Rebooting your WiFi router can remove any bugs that are interfering with your devices’ connectivity.
Step 1: Turn off your router.
Step 2: Unplug it from the power supply.
Step 3: Wait 60 seconds before plugging it back into its power outlet.
Step 4: Restart your router.
The reboot has been completed, and you can now try to turn on your Discovery Plus.
8. Update the software on your Samsung
Step 1: Navigate to the ‘Settings’ menu on your Smart TV.
Step 2: Click on ‘Support.’
Step 3: Select ‘Software Update.’
Step 4: Look for the most recent version and then click ‘Update.’
Step 5: After the update is complete, launch the Discovery Plus app.
9. Clear the cache from the Discovery Plus app
Getting rid of the cache data from the Discovery app on your Smart TV will remove any bugs and data build-up that may be corrupted and interfere with the discovery app operation.
Step 1: Navigate to the Settings menu on your Smart TV.
Step 2: Go to ‘My apps.’
Step 3: Select ‘Apps,’ then ‘Discovery Plus.’
Step 4: Select ‘Clear Cache And Data.’
The clearing is now complete.
10. Remove and reinstall the app
Deleting and reinstalling the Discovery Plus app on your Smart TV may remove any corrupted files that arose during the initial install phase or while the app was on your device.
How do I put Discovery Plus on my Samsung Smart TV?
Step 1: Plug in your Samsung TV and check that it is connected to the internet.
Step 2: On your TV remote, press the Home or Smart Hub button.
Step 3: A Tab will appear on your TV screen, prompting you to navigate the app store.
Step 4: Navigate to the app store’s search icon.
Step 5: Using your Samsung TV remote, type “Discovery Plus” into the empty field.
Step 6: A few options will appear on your screen; choose Discovery Plus from the list.
Step 7: You’ll be directed to the Discovery Plus app page.
Step 8: Click the install button and wait for it to complete.
Step 9: Now, from the home screen, launch the Discovery Plus app.
Step 10: Sign in with your Discovery Plus account credentials to watch Discovery Plus on your Samsung Smart TV.
Subscription to Discovery Plus
Discovery Plus has two types of subscriptions, with the difference being the commercials. Discovery+ provides a one-week free trial. Discovery Plus with ads costs $4.99 per month or $49.99 per year.
Discovery Plus is $6.99 per month or $69.99 per year without ads. You can watch another streaming channel like the food network, pluto tv, discovery channel, discovery go, prime video channel, animal planet, amazon prime, and magnolia network.
What is the procedure for uninstalling and reinstalling an app on my Samsung Smart TV?
As long as you stay connected to the internet, this is a simple process that can be completed quickly.
Uninstall Discovery Plus as follows:
Step 1: Go to the ‘Apps’ section and select ‘Settings.’
Step 2: Locate the Discovery Plus App.
Step 3: Select the app and then press the ‘Delete’ button.
Step 4: Confirm your choice.
The uninstallation was a success.
Reinstalling Discovery Plus is as follows:
Step 1: Navigate to your smart TV’s ‘Home’ screen.
Step 2: Locate and select the ‘Apps’ option.
Step 3: Search for Discovery Plus or scroll through the apps.
Step 4: Once you’ve downloaded Discovery Plus, right-click it and choose ‘Install.’
The reinstallation is now finished.
Other Common Problems You May Encounter
Samsung TV Discovery Plus Isn’t Downloading or Installing
You might not be having trouble finding the Discovery Plus application because you have a new enough model that supports it or a device that allows it to be installed.
However, even if you have no trouble finding the app, you may encounter some resistance when attempting to download and install Discovery Plus. If Discovery Plus will not download or install on your Samsung TV, continue reading for a solution.
If Discovery Plus will not download or install on your Samsung TV, the problem may be with your network. To fix this, unplug your modem or router from the power outlet and leave it unplugged for 60 seconds. After it has passed, plug it back in and let it reset.
After the router has been completely reset, you can restart your TV and try again to download and install Discovery Plus.
This reset will usually clear up any network congestion that may be present in your network at the time. If the reset does not solve the problem, make sure your router is close enough to the TV to emit a strong enough signal for such downloads. When there is too much space or material between, it can cause connection issues.
If you suspect that the distance between the router and your television is the problem, try moving the router closer to your television. Avoid putting it in a room with multiple walls that will obstruct the signal, as thick walls can be a major issue for TVs trying to pick up a strong enough signal to download an app from the internet. Allow the router to completely restart after you’ve moved it before attempting to download the app again.
Samsung Discovery Plus Won’t Load/Open
Once you’ve found the Discovery Plus app on your Samsung TV and have successfully downloaded and installed it, the next event should be the app loading and opening. It may take a few seconds for the app to load before you see the Discovery Plus home screen for some users. What can you do, however, if you find that when you click on the app, the loading page does not budge and the app refuses to open?
If the Discovery Plus app does not load or open on your Samsung TV, turn it off and on again. Allow the TV to sit for 30 seconds or so before navigating back to the app. This can occasionally resolve temporary network or application issues.
If you turn your TV on and off again and the app still does not load or open, you may need to reset your network. Refer back to the previous section, “Samsung TV Discovery Plus Won’t Download/Install,” for instructions on how to do this with a modem or router. Allow your modem or router plenty of time to reboot before attempting to open the app again, as if you try too soon, the network will be disconnected and the app will still not open.
If you still have problems opening the Discovery Plus app on your Samsung TV after resetting your network, you may need to uninstall and reinstall the app. To do so, go to ‘Home’ > ‘Apps’ > ‘Settings’ > ‘Discovery Plus’ > ‘Delete.’ To reinstall the app after it’s been deleted, go to ‘Home’ > ‘Apps’ > click the ‘Search’ icon > enter ‘Discovery Plus’ > ‘Install,’ and then enter your username and password.
Samsung TV Discovery Plus Isn’t Working
You’ve finally found, downloaded, installed, loaded, and opened the Discovery Plus app, and you’ve arrived at your favorite show, ready to start watching. However, after all of your efforts, you discover that the show will not play. You repeatedly press the play button, but the screen remains motionless, leaving you with nothing to watch. Is there a way to fix the problem if Discovery Plus won’t play on your Samsung TV?
If Discovery Plus isn’t playing on your Samsung TV, make sure you have a fast enough internet connection to support the Discovery Plus content. Because the recommended internet speed is 1.5 Mbps, if your internet speed is lower than this, you may experience video playback issues.
Discovery Plus recommends that all SD quality videos have an internet speed of 2.5 Mbps and all HD quality videos have a speed of 4 Mbps, in addition to the recommended 1.5 Mbps. Depending on the type of video you want to watch, you must ensure that your internet can support the content being streamed to your TV screen.
Simply find a speed test online and run it to see how fast your internet is. When it is finished, you will be given the speed of your internet and will be able to determine your next steps. If the Mbps speed is adequate but the videos are still not playing properly, it may be necessary to connect your computer to your television via a wired connection. This frequently provides a more stable connection, resulting in fewer issues loading and playing content from downloaded apps.
Samsung TV Discovery Plus Froze/Continues to Freeze
You may be able to play Discovery Plus without issue, but once you’re in the middle of watching a show or documentary, you may encounter a frozen screen or a screen that constantly freezes and unfreezes.
A frozen screen is nearly as useless as a screen that has been turned off; therefore, if you encounter this problem, you are likely to want an immediate solution. Read on to learn how to fix a frozen or freezing screen on your Samsung TV.
If Discovery Plus on your Samsung TV freezes or keeps freezing while you’re watching content from within the app, make sure there aren’t any widespread issues with the app itself. This can be found and confirmed on the Discovery Plus website.
If everything for Discovery Plus appears to be operational, it is time to move on to other troubleshooting methods. Next, try exiting the app and then re-entering it. This will sometimes reset the app and clear out any minor issues that may be causing videos within the app to completely freeze or freeze intermittently indefinitely.
If you are still unable to play content without Discovery Plus freezing after signing out and back into the app, check to see if the app needs to be updated.
To do so, press the ‘Home’ button on your remote control and go to ‘Apps’ > ‘My Apps’ > ‘Options’ > ‘Auto Update,’ and any available updates will be downloaded automatically. When finished, each app will automatically update when an update is available.
Our Final Thoughts
The Discovery Plus app is ideal for those who enjoy watching documentaries and is simple to install on your Samsung Smart TV.
Your Samsung Smart TV may require a quick retune, but this should not prevent your Discovery Plus app from functioning.
We hope this guide provided you with everything you needed and more to resolve the Discovery Plus not working issue on your Samsung TV.
Frequently Ask Questions
My Samsung Smart TV does not support Discovery Plus. What should I do?
Discovery Plus is available for Samsung TV models manufactured after 2017. If you have an older model, you will be unable to access the Discovery Plus app on your Samsung Smart TV.
Is Discovery Plus free?
No, Discovery Plus is not free. On its subscription plan, you only get a 7-day free trial. There are two kinds of subscription plans.
$5 per month (commercial included)
$7 per month (Ad-free)
Discovery plus constant crashing?
Restart Your Samsung Smart TV or plug out your TV directly.
Because your Discovery Plus app may be corrupted, reinstall it.
Try a different streaming device.
If the server is down, please wait until it returns to normal operation.