Samsung Authorized Service Centers: Your Complete Guide To Finding Quality Repairs Near You

When your Samsung device needs repair, choosing an authorized service center ensures you receive quality repairs using genuine parts from certified technicians. Samsung has over 2,000 Samsung Authorized Care locations, covering more than 84% of the U.S. population for same-day mobile product repair with a typical repair time of two hours or less. This comprehensive guide helps you find Samsung authorized service centers near you, understand the benefits of authorized repairs, and make informed decisions about servicing your Samsung phones, tablets, appliances, and electronics.

Table of Contents

What Are Samsung Authorized Service Centers?

Samsung Care Authorized Service Providers have gone through the official Samsung Authorization process and meet the highest quality standards for repair. These facilities are officially recognized by Samsung Electronics to perform repairs on Samsung products, ensuring quality, reliability, and warranty compliance.

Types of Authorized Service Providers:

Samsung Experience Stores: Company-owned retail locations offering direct Samsung support and repair services.

Samsung Authorized Care Centers: Independent repair shops that have earned official Samsung authorization through rigorous training and certification.

Independent Service Providers (ISPs): ISPs are vital to Samsung for making convenient device care options more readily accessible and guaranteeing that genuine Samsung parts are available at more locations.

Major Authorized Partners: The partnership with uBreakiFix allows Samsung Galaxy device owners to get a Samsung Care Authorized repair and same-day support at more than 300 stores nationwide.

Benefits of Using Samsung Authorized Service Centers

When you visit a Samsung Care Authorized Service Provider, you are guaranteed genuine parts and same-day repairs by certified pros using official Samsung repair tools. Understanding these advantages helps you make the best choice for your device repairs.

Genuine Samsung Parts

Repairs are done at Wireless Industry Service Excellence-certified locations by CTIA-certified, trained technicians using Samsung genuine parts that are OEM-manufactured and authorized.

Using authentic parts ensures:

Proper fit and functionality
Device compatibility
Optimal performance
Warranty protection
Safety compliance

All CPR Technicians are certified by the CTIA’s Wireless Industry Service Excellence (WISE) program. With access to Samsung’s comprehensive training tools and videos, customers can have peace of mind knowing their devices are repaired to the highest industry standards and that ISPs can complete their repair using only genuine Samsung parts and equipment.

Certified Technician Expertise

Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.

Technician training includes:

Product-specific repair procedures
Diagnostic techniques
Quality control protocols
Software calibration methods
Safety procedures

Warranty Preservation

Non-authorized repairs could void your warranty. Authorized service centers maintain your warranty coverage by following manufacturer-approved repair procedures.

Warranty Benefits:

All repairs assume the remaining original warranty, or ninety (90) days, whichever is longer
Repairs covered under the manufacturer’s warranty are free
The extended warranty remains valid
Future warranty claims protected

Check your coverage: Check Samsung Warranty

Quality Assurance and Testing

We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.

After repairs, technicians:

Test the product to ensure features like water resistance are intact, and your device’s software is calibrated and up to date
Verify all functions work properly
Check for additional issues
Ensure quality standards are met

Same-Day Repair Service

Schedule an appointment and head in to one of our authorized repair centers near you for same-day repair in most cases, with nationwide coverage.

At those locations, most repairs are made within two hours with a prior appointment at 3 pm or before and for Galaxy S21 Models and up.

For pricing information: Samsung Repair Costs

How to Find Samsung Authorized Service Centers Near You

Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.

Online Service Locator

Step 1: Visit Samsung.com. Navigate to the official Samsung support page and access the service locator tool.

Step 2: Select Your Product Type. Choose from categories including:

Mobile devices (phones, tablets, watches)
Home appliances (refrigerators, washers, dryers)
TVs and monitors
Computers and laptops
Audio equipment

Step 3: Enter Your Location. Input your ZIP code or city to find nearby authorized centers. The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations.

Step 4: Review Service Options. Compare locations based on:

Distance from your location
Services offered
Customer reviews
Appointment availability
Operating hours

Samsung Members App

The Samsung Members app provides a convenient mobile option for finding service centers.

App Features:

GPS-based location finder
Direct appointment scheduling
Service status tracking
Live chat with support

Contact Samsung Customer Service

Phone Support: Call 1-800-SAMSUNG (1-800-726-7864) for assistance locating service centers and scheduling appointments.

Online Chat: Access live chat support through Samsung.com for immediate help.

Virtual Assistant: Use Samsung’s AI-powered assistant for quick answers and location information.

Types of Repair Services Available at Authorized Centers

Samsung authorized service centers handle comprehensive repairs across all product categories.

Mobile Device Repairs

Repairs are done at Wireless Industry Service Excellence-certified locations by CTIA-certified, trained technicians using Samsung genuine parts that are OEM-manufactured and authorized, with a wide variety of out-of-warranty services eligible for repair.

Common Mobile Repairs:

Screen replacements (cracked, damaged displays)
Battery replacement
Charging port repairs
Camera repairs
Water damage restoration
Software troubleshooting
Back glass replacement
Button repairs

Device-specific information:

Home Appliance Repairs

There are over 10 authorised support centers across regions that can help you. All are fully trained and use genuine Samsung parts in all repairs.

Appliance Services:

Refrigerator compressor replacement
Washing machine drum repairs
Dryer heating element replacement
Dishwasher pump repairs
Microwave magnetron replacement
Ice maker repairs
Control board replacements

Appliance warranty details:

TV and Monitor Repairs

Television Services:

Screen replacements
Power supply repairs
Backlight replacements
Smart TV software updates
Audio system repairs
HDMI port repairs

Computer and Laptop Repairs

PC Services:

Hardware diagnostics
Component replacement
Software troubleshooting
Keyboard and touchpad repairs
Display replacements

Samsung Repair Service Options

Samsung offers multiple convenient repair options through authorized service centers to fit your schedule and preferences.

Walk-In Service

Stop in at one of our authorized repair centers near you. Walk-in service provides immediate assistance and often same-day repairs.

Benefits:

Face-to-face interaction
Immediate diagnosis
Same-day repair in most cases, with nationwide coverage
Watch your repair process
Ask questions directly

Appointment Recommendations: Scheduling an appointment is not required, although it is highly recommended. Appointments reduce wait times and ensure technician availability.

Mail-In Repair Service

Mail your phone for affordable repair, and we’ll ship it back.

Process:

Create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you
Pack it up and drop it off with a UPS box or schedule a pickup
Samsung technicians diagnose and repair your device
Receive your repaired device via return shipping

Advantages:

No need to travel
Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper, and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer
Convenient for rural areas
Protected shipping

We Come to You Service

We’ll fix your phone anywhere you are. We offer repair help at home with our “we come to you” service, for an additional $30 service fee.

Mobile Van Service: Enjoy same-day repairs in most cases and nationwide coverage. Schedule online, and a certified technician will come to your location.

Ideal For:

Busy professionals
Those without transportation
Home appliance repairs
Multiple device repairs
Businesses and offices

Self-Repair Program

With helpful step-by-step guides, genuine Samsung parts, and responsible recycling options at your disposal, you can truly take care of self-repair.

Samsung’s self-repair program provides you with access to genuine Samsung parts, tools, and repair manuals to perform self-repairs on various Samsung products such as phones, tablets, TVs, laptops, washers, dryers, refrigerators, and dishwashers.

Important Notice: Samsung is not liable for any resulting damage to the product, person, or property, or any injury or other product safety issue caused by any attempt to repair the product by any person other than a Samsung-authorized service provider.

What to Expect During Your Repair Visit

Understanding the repair process helps set realistic expectations and ensures a smooth experience.

Before Your Visit

Preparation Steps:

Back up all important data
Make sure to put your phone in maintenance mode when you submit your device for service
Disable security features (Find My Mobile, screen locks)
Remove SIM cards and memory cards
Bring proof of purchase if claiming a warranty
Document existing damage with photos

Information to Bring:

Device serial number or IMEI
Samsung Account login information
Purchase receipt
Warranty documentation
Photo ID

Verify coverage first: Check Samsung Warranty

During the Repair

A Samsung Certified Technician will call you within 2 business days to confirm your appointment time.

What Happens:

Initial diagnosis and problem assessment
Cost estimate provided (if out of warranty)
Authorization to proceed with the repair
The technician performs necessary repairs
Quality testing and verification
Final inspection

After the Repair

Post-Repair Steps:

Review work performed
Test all device functions
Verify warranty coverage documentation
Understand the warranty on repairs
Provide feedback on service experience

Samsung was rated number one for Service Experience for Mobile devices according to the 2025 ACSI Survey of customers rating their Cell Phone manufacturer.

Cost Considerations at Authorized Service Centers

Authorized repair costs vary based on device type, repair needs, and warranty status.

In-Warranty Repairs

A device is eligible for in-warranty service during Samsung’s manufacturer’s one-year limited warranty period, and if the eligible repair is the result of a defect in materials or workmanship. Repairs will be performed at no charge during the warranty period.

Covered Repairs:

Manufacturing defects
Component failures
Software issues
Mechanical breakdowns

Out-of-Warranty Repairs

An out-of-warranty repair occurs after the expiration of Samsung’s manufacturer’s one-year limited warranty period, or is the result of a condition not specifically covered by Samsung’s written warranty.

Pricing Factors:

Device model and age
Type of damage
Parts required
Labor costs
Service location

For detailed pricing: Samsung Repair Costs

Samsung Care+ Benefits

Samsung Care+ significantly reduces repair costs at authorized centers. Learn about protection plans: Samsung Care+ Explained

Authorized vs. Non-Authorized Repair Shops

Understanding the differences helps you make informed repair decisions.

Authorized Center Advantages

Quality Assurance:

Your product will be repaired using Samsung genuine parts
Factory-trained technicians
Official repair procedures
Quality testing protocols

Warranty Protection:

Maintains manufacturer warranty
Extended warranty coverage continues
Repairs covered by warranty
Future warranty claims protected

Access to Resources:

Repairs are made with genuine Samsung parts, available for at least 3 years after the end of product production, and proprietary repair tools designed specifically for Samsung products
Latest diagnostic equipment
Official repair manuals
Technical support from Samsung

Non-Authorized Shop Risks

Potential Issues:

May use aftermarket or counterfeit parts
Could void warranty coverage
Variable technician skill levels
No manufacturer backing
Limited recourse for problems

When Third-Party Might Work:

Out-of-warranty devices
Older models
Simple repairs
Cost is the primary concern
Authorized centers unavailable

File warranty claims properly: Samsung Warranty Claim

Samsung’s Commitment to Quality Service

Samsung was rated number one for Service Experience for Mobile devices according to the 2025 ACSI Survey of customers rating their Cell Phone manufacturer.

Industry Recognition

Customer Satisfaction Awards:

Number one in warranty coverage
Top-rated service experience
Highest marks for technician courtesy
Best timeliness of service repair

Environmental Responsibility

More than just keeping phones in working order, our repair services keep them out of landfills. Every device has made a difference, with 1.2 billion pounds of e-waste recycled annually across our 1,700 drop-off locations, as evidenced by our seven+ consecutive Sustainable Materials Management Gold Tier Champion awards.

Expanding Service Network

From approximately 100 locations at the start of 2024, Samsung will add over 300 CPR locations to its repair network by year’s end. This brings the total number of CPR stores to over 400 and the overall Assurant Repair Network to over 900 locations.

Special Services at Authorized Centers

Keep your Galaxy device in top shape with our complimentary services available at all authorized locations.

Free Services

Smart Switch Data Transfer: Effortlessly transfer data from your old device to your new Samsung Galaxy with expert support.

Comprehensive Device Check-Up: Ensure your device runs smoothly with a full hardware and software health inspection.

Device Setup Assistance: Get help configuring your Samsung device, setting up accounts, and learning features.

Premium Services

Screen protector installation
Device customization
Software optimization
Accessory installation
Extended diagnostics

Tips for a Successful Repair Experience

Schedule Ahead: You can schedule an appointment by visiting our store locator. Find the closest Samsung Care Authorized store, and select ‘Schedule an appointment today’ to be directed to the store’s availability.

Communicate Clearly: Describe all issues accurately and mention when the problems started. This helps technicians diagnose efficiently.

Ask Questions: Don’t hesitate to ask about repair procedures, timelines, costs, and warranty coverage.

Get Written Estimates: Request detailed written estimates before authorizing out-of-warranty repairs.

Verify Credentials: Confirm the location is officially Samsung authorized by checking the Samsung service locator.

Review Repair Details: Before leaving, ensure you understand what was repaired and any follow-up needs.

Frequently Asked Questions

How do I find the nearest Samsung authorized service center? Visit Samsung.com and select the product that needs service to find a location near you. You can also use the Samsung Members app or call 1-800-SAMSUNG.

Are all Samsung repairs free under warranty? Repairs will be performed at no charge during the warranty period if the eligible repair is the result of a defect in materials or workmanship. Accidental damage requires Samsung Care+ or out-of-pocket payment.

How long do repairs take at authorized centers? Most repairs are made within two hours with a prior appointment at 3 pm or before for Galaxy S21 Models and up. Complex repairs may require additional time.

Can I wait while my device is repaired? Yes, most walk-in authorized centers offer same-day service, where you can wait for your repair to be completed.

Do authorized service centers charge for diagnostics? Diagnostic fees vary by location and repair type. Many centers offer free diagnostics if you proceed with the repair.

Will repairs delete my data? Screen repairs and most hardware replacements don’t erase data. However, always back up your device before any repair service.

How long is the warranty on repairs? All repairs assume the remaining original warranty, or ninety (90) days, whichever is longer.

Can I use my phone insurance at authorized centers? Yes, most insurance plans, including Samsung Care+, work at authorized service centers. Check with your provider for specific coverage details.

Conclusion

Samsung authorized service centers provide the highest quality repair services for your Samsung devices, using genuine parts and certified technicians to ensure optimal performance and warranty protection. With over 10,000 Samsung Mobile certified repair technicians across 2,000+ locations covering more than 84% of the U.S. population, finding professional Samsung repair service near you has never been easier.

Whether you need a quick screen replacement, complex appliance repair, or routine maintenance, authorized service centers offer convenient options, including walk-in service, mail-in repairs, and mobile van service to fit your schedule. The benefits of genuine parts, certified expertise, warranty preservation, and quality assurance make authorized centers the smart choice for protecting your Samsung investment.

Before seeking repair service, verify your warranty status to understand your coverage and potential costs. Samsung’s commitment to customer satisfaction, environmental responsibility, and expanding service network ensures you’ll receive quality care wherever you are.

For comprehensive information about Samsung warranties and repair options, explore our complete Samsung Warranty & Repair Hub with detailed guides for every Samsung product category.

Ready to get your Samsung device repaired? Use the Samsung service locator to find the nearest authorized service center, schedule your appointment online, or call 1-800-SAMSUNG to speak with a customer care representative who can guide you to the best repair solution for your needs.

Khelly Perez

Samsungtechwin | + posts

Hi, I'm Khelly! I am your tech expert for all your Samsung Products and Information needs. Let me help you find solutions to your tech problems. Follow me.