Samsung Care+ Explained: Complete Guide To Coverage, Plans, And Pricing

When you invest hundreds or even thousands of dollars in a Samsung device, protecting that investment becomes a priority. Samsung Care+ offers extended warranty protection that goes beyond the standard manufacturer’s warranty, covering everything from accidental drops to lost or stolen devices. But is Samsung Care+ worth the cost? This comprehensive guide explains everything you need to know about Samsung’s premium protection plans, helping you decide whether it’s the right choice for your devices.

Table of Contents

What Is Samsung Care+?

Samsung Care+ is essentially Samsung’s add-on warranty protection for devices that goes beyond the standard manufacturer’s warranty. It’s a service contract that covers mechanical breakdown and accidental damage from handling, with a low service fee for approved claims.

Think of Samsung Care+ as comprehensive insurance for your Galaxy devices. While your standard warranty covers manufacturing defects, Samsung Care+ protects you against accidental damage like cracked screens, liquid damage, and drops. The program also extends your warranty period and provides 24/7 expert support when you need help.

Available in 48 countries, Galaxy users around the world have joined Samsung Care+ to get more out of their mobile devices for longer.

Samsung Care+ Coverage: What Devices Are Eligible?

Samsung Care+ is predominantly available for Samsung smartphones and tablets, with protection options also for Samsung Galaxy smartwatches and true wireless earbuds, as well as computers.

Mobile Devices Covered:

Galaxy smartphones (all models)
Galaxy tablets
Galaxy smartwatches
Galaxy Buds and earbuds
Samsung laptops and PCs

For device-specific warranty information:

Home Appliances and Electronics: Samsung Care+ protection plans offer coverage above and beyond the manufacturer’s warranty, including power surge protection and reimbursement benefits for home appliances and TVs.

Refrigerators
Washing machines and dryers
Dishwashers
Microwaves
Smart TVs
Monitors

Check coverage for specific appliances:

Samsung Care+ Plans: Understanding Your Options

Samsung offers multiple protection plans tailored to different needs and budgets. Here’s a breakdown of each option available in the United States.

Samsung Care+ (Standard Plan)

The standard plan covers unlimited mechanical breakdowns and accidents during regular use, including damage from drops, spills, or cracked screens.

What’s Included:

Unlimited repairs, including batteries and same-day cracked screen and back glass repairs at 700+ Samsung authorized locations
Repairs by Samsung Certified Technicians using Samsung Genuine Parts
Immediate answers from a Samsung Care+ expert 24/7 via phone or online for device setup, content transfers, and connecting with other devices
Next business day replacements when needed
No service fee for mechanical breakdown claims

Service Fees:

$29 for screen repair on all Samsung phones
$99 for other accidental damage repairs

Samsung Care+ with Theft and Loss

Samsung Care+ with Theft and Loss is a combination of service contract and insurance, with lost, stolen, and unrecoverable devices covered under the insurance program with a low deductible for approved claims.

Enhanced Benefits:

All standard Samsung Care+ coverage
Replacing your lost or stolen device is a breeze, so you won’t miss a beat in your busy life, with same-day replacement when possible
Stay protected with Samsung Knox Guard, including remote lock and wipe, so your content remains private
Unlimited $0 coverage for cracked screen and back glass repairs on Galaxy S devices (excluding the Z Fold and Flip series) as of January 2025
A maximum of three claims in a 12-month period for lost or stolen claims

Replacement Deductibles: Deductibles range from $99 to $199 based on your device tier, with claims fulfilled with new or refurbished products.

Samsung Care+ Essentials (PC Coverage)

Samsung Care+ Essentials costs from $19 to $89 for a two-year term, depending on the computer model, and includes free service for mechanical breakdowns.

This basic plan is designed specifically for Samsung computers and laptops, offering:

Extended warranty for mechanical failures
No accidental damage coverage
Budget-friendly option for PC owners

Theft and Loss Insurance (New York Only)

Theft & Loss Insurance is only available to New York customers for a $5.50 monthly subscription on all tiers. This standalone option covers lost or stolen devices without the full Samsung Care+ benefits.

Samsung Care+ Pricing: How Much Does It Cost?

Pricing is based on the device you own, with the standard Samsung Care+ plan costing $3 to $13 per month for 36 months’ worth of benefits. Samsung divides devices into four pricing tiers based on their value.

Payment Options

Payment options include either monthly payments with continued coverage or a one-time payment with coverage for 2 years.

Monthly Plans:

Sign up for a 36-month term from $7.99 per month up to $17.99 per month
Samsung’s theft-and-loss plan will run you between $8 and $18 per month
Coverage continues as long as you maintain payments

Upfront Payment:

You can pay for a two-year term upfront, which ranges from $39 to $259
Theft-and-loss coverage ranges between $129 and $349 upfront
Paying up front is more economical, but you’ll have a shorter coverage time

Tier System Explained

Samsung uses a four-tier pricing structure:

Tier 1: Latest flagship devices (Galaxy S series Ultra, Z Fold)

Tier 2: Premium devices (standard Galaxy S series, Z Flip)

Tier 3: Mid-range devices (Galaxy A series premium models)

Tier 4: Entry-level and older devices

The higher the tier, the more expensive the device and the higher the Care+ cost.

For comparison with repair costs: Samsung Repair Costs

How to Enroll in Samsung Care+

Samsung Care+ is available on all new Samsung smartphones and tablets within the first 60 days of purchase and usage.

Enrollment Methods

1. During Purchase: You can buy Samsung Care+ while buying your new device or within 60 days at Samsung Experience Stores. This is the easiest option as you add it directly to your cart at checkout.

2. Samsung.com: Users can sign up for the plan during the checkout process or via the Samsung Care+ website. The Samsung site will require customers to enter their device’s IMEI number to register the device.

3. Samsung Members App: The Samsung Members app offers a convenient way to add Care+ protection from your mobile device.

4. Samsung Experience Stores: Visit a physical Samsung retail location to enroll with assistance from store representatives.

When Coverage Begins

With the exception of mechanical breakdown coverage, your coverage begins immediately after purchase. After the Samsung manufacturer’s warranty expires, coverage for mechanical breakdowns begins.

Need help checking your warranty status first? Visit: Check Samsung Warranty

What Samsung Care+ Covers (And Doesn’t Cover)

Understanding the specifics of your coverage helps you avoid surprises when filing claims.

Covered Issues

Accidental Damage from Handling (ADH):

Cracked or shattered screens
Broken camera lenses
Liquid spills and water damage
Drops and impact damage
Back glass repairs

Mechanical and Electrical Failures:

If your device stops working as a result of mechanical or electrical failure, Samsung will cover the repair of your device with no service fee for mechanical breakdowns
Battery failures (devices with less than 79% capacity)
Charging port issues
Button malfunctions
Internal component failures

For Home Appliances:

Power surge protection for unexpected electrical damage
Reimbursement up to $250 for food spoilage if a covered breakdown causes refrigerator failure
Wall mounting services for TV repairs

What’s NOT Covered

Just because you have extended coverage, you aren’t covered for intentional damage or problems due to misuse.

Common Exclusions:

Intentional damage or abuse
Cosmetic damage that doesn’t affect functionality
Pre-existing conditions
Theft or loss (only covered with the Theft and Loss plan)
Accessories like chargers (not included in mobile plans)
Software issues or data recovery
Abuse, negligence, rust, corrosion, theft, flood, wind, freezing, and unusual atmospheric conditions, and any loss covered under a manufacturer’s warranty

Filing a Samsung Care+ Claim

When you need service, filing a claim is quick, easy, and just a click away.

Step-by-Step Claim Process

Step 1: File Your Claim. After submitting your claim, Samsung will schedule an appointment for you at your local Samsung Authorized Service Center. You can file through:

Online portal at the Samsung Care+ website
Samsung Members app
Customer service platform Servify
Phone: 1-833-690-0918

Step 2: Claim Approval. You first have to file a claim through Servify to have the repair approved. Samsung will review your claim and determine eligibility.

Step 3: Repair or Replacement. Services include repairs for things like cracked screens, in some cases as soon as the same day, through one of more than 700 authorized repair locations.

Step 4: Return Old Device. With the exception of lost or stolen claims, once you receive your replacement device and transfer your data, you must return the old/claimed device within 10 days using the provided packaging.

For detailed filing instructions: Samsung Warranty Claim

Find service locations: Samsung Authorized Service Centers

Samsung Care+ vs. AppleCare+: How Do They Compare?

Many consumers compare Samsung’s protection plan with Apple’s equivalent offering. Here’s how they stack up.

Coverage Similarities

At its core, AppleCare Plus isn’t especially different from Samsung Care Plus, with both covering accidents, malfunctions, and offering 24/7 support.

Both services offer:

Extended warranty protection
Accidental damage coverage
Same-day repairs in many locations
24/7 customer support
Genuine parts and certified technicians

Key Differences

Coverage Duration: Apple lets you extend your coverage indefinitely so long as you never stop paying, whereas Samsung only offers a three-year maximum.

Theft Protection: A downside to AppleCare Plus is that Apple only offers a Theft plan for iPhone buyers, while Samsung offers theft coverage for Galaxy phones, tablets, and watches.

Service Fees: Samsung offers $0 screen repairs for Care+ with Theft and Loss plan holders (as of January 2025), while AppleCare+ charges $29 for screen repair regardless of plan level.

Pricing: Most AppleCare Plus and Samsung Care Plus price ranges fall fairly close to one another, depending on how each company values a specific device.

Which Is Better?

Samsung may be a little cheaper and more forgiving than AppleCare+, but Apple offers a concierge service that repairs devices at your home or work, which Samsung does not.

The choice depends on:

Which ecosystem you’re invested in
Your device usage patterns
Whether you value convenience over cost
Your risk of accidents or loss

Is Samsung Care+ Worth It?

There’s no easy answer here. That depends on your device and, to a large degree, how accident-prone you are.

When Samsung Care+ Makes Sense

You’re a frequent device user: If your phone goes everywhere with you, exposure to potential damage increases significantly.

You own expensive devices: Repairs for foldable screens can be complicated and expensive, so investing in Samsung Care Plus might be worth it to give you peace of mind. For devices like the Galaxy Z Fold or high-end appliances, protection costs are justified.

You’ve had accidents before: The more you drop, lose, or are in any other way careless with your handset, the more any type of insurance will pay off over the span of the typical protection plan.

You travel frequently: The Samsung Care+ with Theft and Loss plan is recommended for most people who travel and commute a lot.

Repair costs are high: It costs a flat $29 fee to fix a cracked screen instead of $279 to $329 for uncovered repairs.

When You Might Skip It

You use protective cases: If you’re confident that, with a protective case, you shouldn’t run into issues like cracked screens or water damage, you might be better off hedging your bets.

You upgrade frequently: If you replace devices every year or two, extended coverage beyond 24 months holds less value.

You’re extremely careful: Those with spotless track records may prefer to self-insure.

Third-party options work better: Some users find better value with carrier insurance or third-party protection plans.

Managing Your Samsung Care+ Subscription

Canceling Samsung Care+

The plan and coverage can be canceled at any time, 24 hours a day, 7 days a week.

Cancellation methods:

Log in to your Samsung account on Samsung.com, click on “My account,” and then “My Subscriptions.”
Call 1-866-371-9501 (for home appliances)
Call 1-833-690-0918 (for mobile devices)
Online through the care management portal

Important Terms to Know

No Deductibles for Appliances: Samsung Care+ protection plans don’t have any deductibles or hidden fees for home appliances, so you won’t have to pay a deductible for an approved claim.

Coverage Limits: The total amount Samsung will pay for all claims made on your product will not exceed the purchase amount paid for the product.

Replacement Devices: If the same make and model is not available, a comparable model will be substituted.

Customer Experiences with Samsung Care+

While Samsung Care+ offers comprehensive protection on paper, real-world experiences vary. Many customers have taken to Reddit and other online platforms to air their grievances against the company’s lack of support, with inconsistency in the quality of service often attributed to Samsung Care+ being outsourced to third-party service providers.

Common complaints include:

Wait times are extending beyond the promised timeframe, with some customers waiting weeks for repairs or replacements
Parts availability issues are delaying service
Communication gaps during the repair process
Differences between advertised same-day service and actual turnaround times

However, many users report positive experiences with:

Quick same-day screen repairs
Professional service at authorized centers
Fair claim approval processes
Responsive customer support

Tips for Maximizing Your Samsung Care+ Value

Register Immediately: Coverage begins when you sign up, which means you can enjoy comprehensive coverage for your device the moment you subscribe to the plan.

Document Everything: Take photos and videos of any damage before filing claims. Keep all communication records with Samsung support.

Know Your Coverage: Read your terms and conditions document thoroughly. Understanding exclusions prevents claim denials.

Use Authorized Centers: Rest assured, your device will be repaired by a Samsung Certified Technician using Samsung Genuine Parts at authorized locations.

Act Quickly on Claims: File claims promptly after incidents occur. Delays may complicate the approval process.

Leverage 24/7 Support: Take advantage of expert help for troubleshooting before assuming you need repairs.

Frequently Asked Questions

How do I check if I have Samsung Care+? Sign in to your Samsung account on Samsung.com and check “My Subscriptions” under “My Account.” You can also check through the Samsung Members app.

Can I add Samsung Care+ after 60 days? No, Samsung Care+ is available on all new Samsung smartphones and tablets within the first 60 days of purchase and usage. This enrollment window cannot be extended.

Does Samsung Care+ cover water damage? Yes, liquid damage from accidental spills falls under accidental damage from handling coverage. However, flood damage is excluded from coverage.

How many devices can I cover under one plan? You can’t add multiple Samsung devices to the same Care+ plan or use existing Samsung Care+ coverage to protect a new device. Each device requires its own plan.

What happens if my claim is denied? Contact Samsung Care+ support at 1-833-690-0918 to discuss the denial reason. You may need to provide additional documentation or pay for out-of-warranty repairs.

Can I transfer Samsung Care+ to a new owner? Coverage is tied to the device, but policies on transfers vary. Contact Samsung support before selling your device to understand transfer options.

Does Samsung Care+ cover battery replacement? Yes, Samsung Care+ includes unlimited battery repairs for devices with less than 79% battery capacity.

Where is Samsung Care+ available? Samsung Care+ protection products are available to customers who live in the continental United States, Hawaii, Alaska, and Washington D.C.

Alternatives to Samsung Care+

If Samsung Care+ doesn’t meet your needs, consider these alternatives:

Carrier Insurance: Verizon, AT&T, and T-Mobile offer device protection plans, often with similar pricing and benefits.

Third-Party Protection: Companies like Asurion, SquareTrade (Allstate), and AKKO provide multi-device coverage at competitive rates.

Credit Card Protection: Some premium credit cards include purchase protection and extended warranty benefits for items bought with the card.

Self-Insurance: Set aside money monthly into a savings account for potential repairs, keeping the funds yourself instead of paying premiums.

Conclusion

Samsung Care+ provides comprehensive protection that extends well beyond your standard manufacturer’s warranty. With unlimited repairs, including batteries and same-day screen repairs at 700+ Samsung authorized locations, plus 24/7 expert support, the program offers substantial value for those who want peace of mind with their Samsung devices.

Whether Samsung Care+ is worth the investment depends on your individual circumstances. If you own expensive devices, have a history of accidents, travel frequently, or simply want the security of knowing you’re covered, the relatively low monthly cost can save you hundreds or even thousands in repair expenses. However, if you’re extremely careful with your devices, use protective cases religiously, and have a strong track record of keeping devices damage-free, you might find better value in self-insuring or exploring alternative protection options.

Before making your decision, consider your device’s value, your usage patterns, and the cost of potential repairs without coverage. Remember that enrollment must happen within 60 days of purchase, so don’t wait too long to decide.

For more information about your Samsung warranty and repair options, explore our comprehensive Samsung Warranty & Repair Hub with guides covering every aspect of Samsung device protection.

Ready to protect your Samsung device? Visit Samsung.com or the Samsung Members app to enroll in Samsung Care+ today, or contact 1-833-690-0918 to speak with a protection specialist who can help you choose the right plan for your needs.

Khelly Perez

Samsungtechwin | + posts

Hi, I'm Khelly! I am your tech expert for all your Samsung Products and Information needs. Let me help you find solutions to your tech problems. Follow me.