How to Fix Samsung Apps Error Code 012? (Solved)
If you own a Samsung smart TV, you’re probably accustomed to everything working flawlessly.
However, on rare occasions, you may encounter difficulties. The error code 012 is a recurring issue.
This is a network interference error, indicating that your Samsung TV’s internet connection has been lost.
This prompt is frequently displayed when using apps on your Samsung TV that require an internet connection.
These are most likely streaming Samsung app stores like Netflix, Hulu, YouTube, and so on.
If you want to know how to solve this problem, stick with us.
What does Error Code 012 on a Samsung TV indicate?
Users will receive a slew of numerical error messages if they attempt to install, update, or run the applications at any point during the process. Particularly relevant are applications that require internet connectivity in order to function properly, such as YouTube, Netflix, Prime Videos, and so on.
In addition to the vast majority of significant users who have reported this problem, I myself have encountered error 012 while attempting to install or update the applications. In the event of a network error, the television is unable to communicate with the smart hub server.
For the app’s updated tv to be installed, more bandwidth is required.
As a result, you may encounter error code 012 while browsing through the Samsung Apps store. It is necessary for the Smart TV to have at least a 1 Mbps internet connection Samsung server in order for it to function properly.
If you’re currently using a network with limited bandwidth, you should consider upgrading to a higher-bandwidth, faster network. Another possibility is that there is a problem with the network.
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What Is the Source of Samsung Smart Tv Error 012?
On the internet, there are numerous explanations for the Samsung TV error 012 problems. I discovered the root causes of a connection failure on Samsung’s smart tv. Here are some well-known reasons:
Inadequate bandwidth: The minimum internet speed required for smart television is 1MBPS. Networks can become congested at times. As a result, the error occurs.
Application failure: An application failure issue exists in the older smart tv version. However, updating the apps fixes the problem.
DNS issue: If your ISP’s DNS has blocked some applications but you continue to use them, error messages appear.
Smart Hub failure: It is caused by a slow and unstable internet connection.
Bugs/glitches: When your smart tv’s firmware is out of date, there are general bugs that can cause issues.
Incorrect TV settings: These days’ smart TVs have a lot of features, but changing some of them causes internet failure or other problems.
Reasons Why Error Code 012 Happens
1. It’s a problem With the Network
There could be a variety of factors contributing to network interference. It is possible that the problem is related to the ongoing maintenance of your ISP.
Sometimes, your Wi-Fi signal may be weak, especially if your router and modem are in a different room from your Samsung TV, and this can be frustrating.
Test your Wi-Fi signal with another device, such as a smartphone, to ensure that it is strong. If your internet connection is working properly, there is no need to contact your ISP.
The source of the problem is your Samsung television. Otherwise, you can contact them and express your dissatisfaction with your connection.
Finally, it is possible that your Ethernet cable has been damaged and is the source of the problem. If you’re using a wired connection, you can easily connect your Samsung TV to the internet by following these steps:
- Navigate to the Settings menu on your Samsung TV.
- Then choose Open Network Configuration from the drop-down menu.
- If you select Wired, your connection should be restored immediately.
Instead, you can connect to the internet via Wi-Fi:
- To access the Settings menu on your Samsung TV, press the Menu button.
- Select Reopen Network Settings from the drop-down menu.
- Instead of selecting Wired, choose Wireless this time.
- Select your wireless network, enter your login credentials, and you’ll be connected to your Wi-Fi.
2. Check the Firmware Version on Your Computer Automatically
The use of outdated firmware on Samsung televisions is a common source of network errors. You have the option of having your firmware updated automatically or manually. First, let’s go over the automatic firmware update procedure:
- When your Samsung TV is connected to the internet, select the Menu option from the remote control.
- Select the option for Support.
- Then select Software Update from the drop-down menu.
- Finally, click on the Online button.
Your firmware update will be downloaded and installed on your Samsung TV on its own initiative. When the update is complete, the television should be restarted. If you don’t run into any difficulties here, you’re good to go. Test out some online apps on your smart TV to see if they are functional.
3. Manually Verify Your Firmware Version
- If the apps aren’t working properly, the update may fail. If this is the case, manually update your firmware:
- Take note of your Samsung TV‘s model number. You’re going to need it.
- Navigate to the Downloads section of the Samsung support website.
- In the search field, type in your TV model and look for firmware updates. Find the most recent update and download it.
- Transfer the firmware file to a USB flash drive after unzipping it.
- Start your Samsung TV and connect the USB cable.
- On the RC, press the Menu button.
- Then, choose Support, then Software Upgrade.
- Select the USB method instead of Online.
The firmware update file will be installed after your TV scans for the USB. Following the update, it will briefly restart.
Wait a few moments, then try using your online TV apps again.
4. The Great Reset
Don’t worry if none of the above work. You still have some options available to you. For many users, resetting the Smart Hub resolved error 012:
- Turn on your Samsung television.
- Navigate to the Settings menu.
- After that, select Support, followed by Self Diagnosis.
- Finally, select the option to Reset Smart Hub.
Please keep in mind that you will need to sign in to your online accounts again after the reset (e.g., Netflix). Repeat this process for all of your online apps, and you should be able to use them again. You’ll also need to install any apps that weren’t pre-installed on your Samsung TV.
If the Smart Hub reset does not solve the problem, you can perform a total reset. Follow the steps above, but in the Self Diagnosis menu, select Reset. Except for the network settings, the reset will return your Samsung TV to factory settings.
How to Troubleshoot Samsung TV Error Code 012
Before proceeding to the actual solution for Samsung Smart tv error code 012, To resolve this issue, you should implement some quick fixes. This quick fix is extremely useful in determining the root cause of the problem. Essentially, the methods below determine which external factor is missing.
- For 10 to 20 minutes, restart and power cycle the television.
- Check that your internet connection is stable and fast.
- Check to see if any apps that are prohibited by your ISP are installed. When you come across that app, uninstall it.
- Connect to a different WiFi network. Mobile Hotspot is another option.
- Reduce the distance between the router and the television.
- Verify that the ethernet is properly connected (for wire connection). Network testing (Wireless connection).
If you are still having trouble, here is the actual solution. Each method is essential. Use all of the methods listed below in the order they are listed:
Method 1: Reinstall the Application
When you launch a program, but it crashes with an error message. That app should be uninstalled and reinstalled. To accomplish this, you must:
1. Navigate to the Apps section and select the app.
2. Hold down the “Tools” button for a few seconds until the options appear.
3. Select “Reinstall.”
The app will then be launched. If the app runs without displaying any error messages, the problem has been resolved or moved to the next step.
Method 2: Modify DNS
You have the option of changing the default DNS to public DNS. Using DNS services such as Google DNS, OpenDNS, and others unblocks blocked apps and improve internet stability. By following these steps, you can easily configure DNS settings on your Samsung smart TV:
- On the remote, press the Menu button.
- Toggle between Network and Network status.
- Choose IP settings.
- Scroll all the way down to the DNS setting.
- Select “Enter manually.”
- Enter 184.108.40.206 and then press the OK button.
Your DNS settings have now been modified. You can get a stable connection and use the app that your ISP has blocked. If the problem persists, move on to a different solution.
Method 3: Reset the Smart Hub to Factory Settings
When the smart hub fails, you must factory reset it to its default settings. Please keep in mind that everything will be removed from the Smart hub, including linked apps, Samsung accounts, and other linked accounts.
- Navigate to Settings and then to Support.
- Choose Device Care. (Note: On some models, Support is used instead.)
- Choose Self Diagnosis.
- Now, choose Reset Smart Hub.
- Enter your PIN here (0000).
After the smart hub has been factory reset, connect all accounts and apps. Launch the app to see if the error has occurred. If the problem is still not resolved, proceed to the next step.
Method 4: Reset Smart Tv to Factory Settings
If the error is caused by an incorrect setting, factory resetting the television can resolve the issue. Factory resetting, on the other hand, deletes all configurations and linked accounts.
- Navigate to Settings, then to Support.
- Select Self Diagnosis.
- Choose Reset from the Self Diagnosis menu.
- Enter your PIN here (0000).
- Select Yes to confirm the reset.
- To complete the initialization, follow the on-screen instructions.
Then, configure all of the settings and connect your accounts to tv. The error has now been corrected. If not, proceed to the next process.
Method 5: System Upgrading
If you reset the television, it will revert to its original firmware. However, smart tv firmware can be easily updated. The bugs and glitches have been fixed in the most recent firmware.
- Toggle to Settings, then to Support.
- Select Software Update, followed by Update Now.
- To finish the update, follow the instructions.
- Finally, the error on your Samsung smart tv will be resolved.
Bonus: Other Error Codes That You Can Also Encounter
1. Error Code 0-1 or 7-1 on a Samsung TV
The Smart Hub is responsible for the error codes 0-1, 7-1, and 0 on Samsung TV (short for entertainment hub).
This connection sends and receives data and aids in the control of many functions such as searching for and viewing channels/content.
There will be times when Smart Hub will not connect or you will lose connection, Samsung smart tv error codes, but thankfully you can resolve this issue fairly quickly.
If the previous attempt failed, you can try downloading the terms and conditions again. Don’t worry if you can’t recall what that procedure was! The steps for reinstalling your Terms & Conditions are listed below.
To begin, Samsung smart tv error codes ensure that your TV has an active internet connection so that it can download the terms and conditions.
If the troubleshooting steps above do not resolve your Samsung TV problem, try resetting the television.
- Go to Settings > Support > Self Diagnosis after pressing the Home button.
- Choose Reset Smart Hub.
- To begin the system reset, enter the PIN. The PIN is set to 0000 by default.
After several resettings, check to see if the Terms and Conditions page is now loading on your Samsung TV.
If you continue to receive an “under maintenance” message when connecting to the Internet, wait a few minutes and then try again.
If you don’t like some of the apps that come pre-installed on your Samsung TV, Samsung smart tv error codes, don’t miss my in-depth guide on uninstalling pre-installed apps.
2. Error Code 102 on a Samsung TV
A smart TV, as we all know, is a particularly high-end television set that allows you to seamlessly stream media.
When done correctly, your TV can even become an all-in-one entertainment center thanks to built-in apps like Netflix, YouTube, and streaming services like Prime Video and Apple TV.
Unfortunately, Samsung smart tv error codes Because of the nature of such AV devices, they may occasionally contain hiccups or serious bugs that cause problems that may end up affecting your viewing experience.
The best approach to troubleshooting these types of issues would be to first determine what went wrong.
Second, try to solve the problem, whether by making minor adjustments or by accessing specific settings options that will allow you to get back on track! As an example:
- Incorrect DNS server configuration
- The MAC address of the television has been blocked.
- On-screen software or firmware that is out of date
- Router or modem failure
- Network signal strength is low.
- Some minor flaw in the television
- Support for 2.4 GHz and 5 GHz networks
3. Error Code 105 on a Samsung TV
Stop code 105 appears on a Samsung Smart TV when the device is unable to locate and connect to the internet wirelessly or through an Ethernet connection.
The error itself may cause issues such as no HDMI output or a blank screen, but you don’t have to worry about that because two software updates for your device are already available.
That should be enough to rule out the sudden occurrence as an accident, shouldn’t it? Error codes on Samsung smart televisions Let’s get started with some tips and tricks to help you get rid of this error code once and for all:
Solution: Verify that your router is not interfering with your Samsung TV.
- Open your router‘s settings on your computer and enter the MAC address of your TV.
- Navigate to Settings > Support > About This TV to find out your TV’s MAC address. Take note of the Wireless MAC address and give it to your ISP so that it can be unblocked or whitelisted.
- In addition, go to Network > Network Status > IP Settings.
- Select Enter manually after highlighting the IP setting.
- Then, by hand, assign an IP address, a subnet mask, and a gateway.
Our Final Thoughts
The error 012 should no longer bother you. If none of the fixes work and your internet connection is excellent, contact Samsung support. Please do not hesitate to contact us and request assistance. You can also learn if you have any related issues.
Did you manage to correct the problem? Which of the methods was most beneficial to you? Tell us all about it in the comments section below.
Frequently Ask Questions
How can I improve the strength of my Wi-Fi?
Ans: To extend the wireless range, use a secondary router or modem.
Why are there errors on my old Samsung TV?
Ans: Some applications no longer receive updates. As a result, the old apps have a general bug that causes errors.
How do I update a Samsung smart TV that is no longer available?
Ans: If your Samsung TV refuses to update, you can try an electrical reset or a factory reset. Samsung products are updated on a regular basis. You can also reset the Smart Hub by checking your internet connection, updating the firmware via USB, or resetting the Smart Hub itself.