It’s infuriating to sit down to watch your much-anticipated show or movie only to discover that the volume on your Samsung TV isn’t working.
Furthermore, you may find that you want to adjust the volume but cannot do so because the volume is stuck.
Fortunately, the causes of the volume problem on Samsung are simple to resolve. You’ll be able to return to your show in minutes.
Key Takeaways and Fixes
|1. Reset the Smart Hub feature||Go to Settings > Support > Self Diagnostics > Reset Smart Hub. Check the television’s infrared region and use the cable or satellite/dish remote.|
|2. Verify audio settings and connections||Check the Audio Outport Type and Audio Output Volume Level settings. Ensure proper connection of audio cables.|
|3. Troubleshoot remote control and app-related issues||Ensure clear line of sight for the remote control. Replace batteries if necessary. Troubleshoot app-related volume problems and free up memory on TV.|
WHAT TO DO IF THE VOLUME ON TV IS NOT WORKING CORRECTLY?
When your Samsung television’s volume malfunctions, it can be a frustrating experience. Fortunately, there are numerous measures you can take to attempt to restore proper functionality.
- First, check connections between your television and any external audio or visual sources (such as cable boxes or DVD players). Ensure everything is firmly plugged in and no wires are damaged or loose. If everything appears to be in order, proceed to the next step.
- Secondly, you must ensure that the settings on your Samsung television are accurate. Verify that the Audio Outport Type is set correctly for the type of connection (optical out, analog 3.5mm jack) you have with external speakers/soundbar attached; also check if the Audio Output Volume Level has been set too low by accident, which could result in a low volume output from speakers/soundbar connected with tv via HDMI ARC port, etc.
- Depending on the region/model of the Samsung television being used, another potential remedy may require resetting the factory default settings for audio-related features, such as Reset Sound under Settings > Sound > Speaker list. When performing this Android-based troubleshooting method, remember that this will undo all prior changes to the speaker selection, audio output kinds, etc.
- Eventually, if none of these alternatives work, it may be time to contact a professional repair company specializing in fixing TVs like yours; they will likely have more advanced tools and knowledge than the average user when addressing complex problems like this!
TROUBLESHOOTING BASICS TV VOLUME ISSUES
|Volume is not working or stuck||1. Check the television’s infrared region to ensure nothing obstructs it.2. Use the cable or satellite/dish remote to adjust the volume.|
|Audio Outport Type or Audio Output Volume Level settings||Verify that the Audio Outport Type is set correctly for the type of connection you have with external speakers/soundbar. Check if the Audio Output Volume Level has been accidentally set too low.|
|Remote control issues||1. Ensure the remote control has a clear line of sight to the TV.2. Replace the batteries in the remote control.3. Use the correct remote control if multiple remotes are connected to the TV.|
|App-related volume problems||1. Exit and reopen the app that is experiencing volume issues.2. Clear the cache of the streaming app in the TV’s settings menu.3. Delete unnecessary apps to free up memory on the TV.|
|General troubleshooting steps||1. Check for mute or volume lock options in the TV settings.2. Verify all audio cables are correctly connected and in good condition.3. Restart the TV or perform a factory reset if necessary.4. Contact a professional repair company if other solutions don’t work.|
Doing fundamental volume-related Samsung TV troubleshooting steps is crucial for good audio performance.
Checking the device settings should be the first step in troubleshooting, as many Samsung Televisions have a mute or volume lock option that can be accidentally activated. If this option is enabled, it could easily explain why the volume is malfunctioning.
Also, it is essential to ensure that all audio wires are correctly connected and in good condition. An HDMI cable is usually advised due to its higher sound quality than other audio cable types. A quick visual inspection should assist in detecting if any of the cords require replacement or if a loose connection exists anyplace along the chain.
RESET THE SMART HUB ON YOUR SAMSUNG TV
When you reset your TV’s Smart Hub, it erases all its settings and resets your TV to factory defaults. This means you’ll have to re-log into your apps and set up your TV as if it were brand new.
Go to Settings, then Support on your TV remote. Then, select Self Diagnosis, followed by Reset Smart Hub. A pop-up message will appear on the screen requesting your PIN. You probably haven’t changed the default PIN, “0000”.
Following the entry of the PIN, your Samsung TV will begin resetting the Smart Hub settings. You should have no issues with the volume.
ALLOW ACCESS BETWEEN THE REMOTE AND THE TELEVISION
The most basic reason for addressing this volume issue is to ensure the remote control has a clear line of sight to the TV. The remote and the Samsung TV communicate using infrared lighting, which is invisible to the naked eye but linear.
If there is no direct line of sight from your location to the TV, the volume may not respond because the remote cannot “see” the TV. Ascertain that you are in the proper position to establish a direct line.
If the volume on the TV was previously set to low or you cannot raise it, the batteries in the remote may be low or dead. Changing the batteries for new ones could solve your problem quickly. Always start with the most apparent issues.
Some people have multiple remotes connected to the same television. This adds variety but can also lead to confusion about who controls the volume. If you have this setup, make sure you’re using the correct remote to try to manipulate the sound.
ASCERTAIN THAT APPS ARE NOT THE SOURCE OF THE PROBLEM.
Most of the time, the problem with the volume on the Samsung TV is caused by the programming rather than the TV itself.
Various streaming devices, including but not limited to Roku, Apple TV, Amazon Fire Stick, and others, experience odd issues with their apps. One common problem is that they have no volume at times.
Most of the time, simply exiting and renting the app will resolve the issue. These are frequently connected as streaming boxes to the Samsung TV, so the issue could be with the app if there is no volume.
To quickly diagnose this, exit the app that you suspect is causing the issue and restart it. If the volume of the other app is fine, clear the cache in your streamer’s settings menu.
Because Samsung TVs come with their apps, many users prefer using them instead of additional accessories. The TV’s Smart Hub controls these. A similar test to exiting the app and trying another one should reveal whether the issue is with the app or the TV.
DELETE APPS TO INCREASE MEMORY
With so many apps available, it’s easy to download them without thinking about it. Of course, the memory on the Samsung TV for storing those apps is limited.
As you approach the memory limit, the TV will exhibit various issues, such as the volume decreasing or the TV turning on itself.
The first step is to review your apps and decide which ones to delete. This can include apps you downloaded out of curiosity or apps you don’t use frequently. By restoring more space, you give the overhead of the TV system more “breathing room” and allow things to work again.
CHECK YOUR SAMSUNG TV SOUND OUTPUT
If the volume remains low, go to Settings, select the Sound tab, and ensure that the Sound Output is set to TV Speaker.
If you use an external audio device, such as a soundbar or a home stereo system, you may need to change this setting to accommodate those pieces of equipment.
Furthermore, if you usually watch TV with those pieces of equipment and they are turned off, the TV may produce no sound because it believes it should be directing the sound elsewhere. In that case, return the setting to TV Speaker and try the volume again.
RESTART YOUR SAMSUNG TV
Never underestimate the power of switching something off and back on. This method resolves over 90% of standard, minor issues with most electronics, such as when your television does not turn on. This should be near the top of your troubleshooting list.
To power cycle, your television, unplug it for about 30 seconds. Before plugging it back in, locate and press the power button on the TV (not the remote) for 10 seconds. This will deplete the TV’s residual power and, in effect, soft reset it. After that, reconnect your television and check the volume.
RESET YOUR SAMSUNG TV TO FACTORY SETTINGS
If your TV hasn’t always had a volume problem, you could try restoring settings to factory defaults. This is a drastic measure that will remove any apps that were added to your Smart Hub after the initial installation.
This does not imply that you must reenter passwords for any remaining apps or re-calibrate any changed settings. The method of resetting varies depending on the TV model, so consult your Samsung manual (paper copy that came with your set or one on Samsung’s website).
If there is no other option and you need to reset your Samsung TV system hard, follow the steps below:
- Navigate to Settings, then General (Support in some models)
- Finally, select the Reset function after selecting Self Diagnosis.
To finish the process, follow any prompts that are presented. It might prompt you to enter your PIN. When you enter your PIN, your Samsung TV will be reset to factory settings.
If all else fails, document when you discovered the volume problem and where and when it is or is not occurring.
You can then request remote assistance from the Samsung Contact Center. The agent you speak with will request a pin, which you can obtain by going to the TV’s Support section and selecting Remote Management.
You must confirm the service agreement and take note of the provided pin. When you give the pin to the Samsung representative, they will take control of your TV and troubleshoot it.
FREQUENTLY ASKED QUESTIONS
Why is the volume on my Samsung TV changing?
They have added many new features and a “Sound Sensor” to selected 2019 – 2021 QLED TV models. If the volume on your TV suddenly changes, it’s because of a new feature called the Sound Sensor. If you want, you can enable or disable the feature.
How do I fix a Samsung TV with little dialogue but thunderous sound effects?
You only need to configure the sound output. Navigate to and select Settings by pressing the Home button on your remote. Choose Sound, Sound Output, and the desired sound output.
How do I reset the volume on my Samsung?
1 On your remote control, press the Home button. 2 Navigate to and select Settings on your remote using the directional pad. 3 Go to Sound > Expert Settings and select it. 4 Go to Reset Sound and select it.