How To Fix Prime Video Not Working On Fire TV? (7 Quick And Easy Fixes!)

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If you are experiencing issues with Prime Video on your Amazon Fire TV Stick, there are multiple possible causes. These include a sluggish Internet connection, a service outage, a corrupted application, or even a malfunctioning Amazon Fire Stick. To repair this, you will need to undertake various troubleshooting actions.

Amazon Prime Video is a streaming service that provides Amazon Studios and MGM films and television episodes. This service is accessible internationally in most countries through the website or the Amazon Prime Video app.

Fix Prime Video Not Working On Fire TV
Fix Prime Video Not Working On Fire TV

PRIME VIDEO NOT WORKING ON FIRE TV: 7 EASY FIXES TO TRY

Failure to function is one of the most common difficulties. Prime members may have the Fire Stick TV. This might be aggravating, especially if you want to watch your favorite television program.

Here’s how to fix Firestick problems with Prime Video.

FIX #1 CHECK YOUR INTERNET ACCESS

Amazon Prime Video requires an internet connection; therefore, if you have a sluggish connection, Prime Video may not function on your Fire TV. Before attempting to access Prime Video, check your internet connection speed.

  • On your PC, launch your web browser. Choose whichever web browser you prefer.
  • Enter speedtest.net to determine your Internet speed. The speed test website is one of the most widely used online tools for measuring connection speed.
  • Select the Start button. By pressing the Go button, the speed test will begin.
  • Await the completion of the speed test findings. Then, determine how quick your download and upload speeds are.

To stream Amazon Prime Video material, you must have a reliable Internet connection. In addition, the findings should correspond to your Internet service provider’s subscription plan.

For Standard Definition content, a minimum download speed of 1 MB/s (8 Mbps) and 5 MB/s (40 Mbps) is recommended for the highest quality streaming. Like Apple TV+, Amazon Prime Video will provide the highest quality streaming based on available bandwidth.

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Users of Amazon Prime Video must have a reliable internet connection to stream content. Restart your network device or router if you do not have internet or have slow, interrupted, or no internet service. If you are having trouble with your internet, a reset may assist.

  • Unplug your modem and router’s power wires.
  • After one minute, reconnect your modem and router to the power supply and switch on the devices.
  • Wait till the lights come back on.
7 Ways To Fix Prime Video Not Working On Fire TV
7 Ways To Fix Prime Video Not Working On Fire TV

Firestick users can take the following measures to obtain a consistent internet signal via WiFi connection.

  • While using the app, you should attempt disconnecting all other devices from the WiFi router. This helps the device maximize its utilization of internet bandwidth.
  • Move the gadget closer to the wireless router. This will enable the device to receive a much stronger WiFi signal.
  • If you have a dual-band router, try connecting the streaming device to the 5GHz band rather than the 2.4GHz band.
  • I am using a wired connection if your device has an Ethernet port.

After completing the procedures, check to see if the issue with Prime Video not working on Firestick persists.

FIX #2 CHECK PRIME VIDEO TECHNICAL DIFFICULTIES

One of the reasons why Prime Video is inoperable on Firestick is a service interruption. Use a third-party server checker, such as DownDetector, to view the current status of the Prime Video server or Amazon servers.

Monitoring Prime Video’s social media profiles, such as Twitter, is a different way to detect server outages. Additionally, you can check the Prime Video website; if there are any server issues, the company will typically notify you. To access Prime Video, you must wait until the outage has been restored.

FIX #3 POWER CYCLE FIRE TV OR FIRESTICK

Amazon Prime Video may not function because the streaming device may have crashed. You must restart your Fire TV Stick to fix this, as doing so will refresh it and cure the majority of issues caused by software defects, one of the most common causes of the Fire TV Stick not functioning with Amazon Prime.

  • Stop your Amazon Fire TV Stick.
  • Unplug your modem and router from the electrical outlet.
  • Wait one minute, then reconnect the power to your modem and router.
  • Wait until the lights are restored.
  • Activate your Amazon Fire TV Stick.
  • Reconnect the Amazon Fire TV Stick to the WiFi network.
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ACTIVATING THE INSIGNIA FIRE TV

  • Unplug the power cord from your Insignia television and wait one minute.
  • Reconnect the power cable to the power outlet and use the Insignia TV remote to power on the television.
  • Wait another minute after turning on the device.

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How To Fix Prime Video Not Working On FireStick TV?

FIX #4 CLEAR CACHE PRIME VIDEO APP ON YOUR FIRE TV OR FIRE TV STICK

One of the primary reasons the Prime Video app does not work on Firestick is corrupted app cache data. Therefore, it is required to clear the cache of the Prime Video app to eliminate this corrupted data. As a result, the Prime Video application will be shut down. After completing this troubleshooting step, you must log in with your username and password to your Prime Video account on Firestick.

CLEARING CACHE ON FIRE TV STICK’S PRIME VIDEO APP

  • Using the remote for your Fire TV stick, navigate to the Settings menu.
  • Choose Applications
  • In Manage Installed Applications, choose the problematic application.
  • Choose Clear Cache, followed by Clear Data.

FIX #5 UPGRADE PRIME VIDEO APP

The next step is to update Prime Video apps, ensuring that the most recent version of the program is installed. The most recent version of the Prime Video app will have various enhancements and bug patches that may resolve the issue. Here are the procedures for updating the Amazon Prime Video app:

UPDATE PRIME VIDEO ON FIRE TV STICK AUTOMATICALLY

  • Using the Firestick remote, select the Settings icon in the upper-right corner of the main page.
  • Choose Applications
  • Appstore can be found in the Applications section.
  • Verify that Automatic updates are enabled.

UPDATE MANUALLY PRIME VIDEO ON FIRE TV STICK

  • Click the Apps tab from your home screen.
  • The apps that have been installed on your Firestick are listed below.
  • Select the application you wish to update, Prime Video, and then select the Menu button.
  • Select the More Details link. If a new version is available, the Update button will be displayed. Click the Update button when it displays.
  • The app on your Firestick will be updated.
  • If there is no update available for the selected app, the Open button will show.

FIX #6 REINSTALL PRIME VIDEO

If Prime Video is still not working on Firestick, the next step is to reinstall the program; on occasion, a corrupted app may already be the reason for the issue. To resolve the issue with functionality, you must reinstall Prime Video on your Firestick. The following are the procedures to reinstall the application:

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INSTALLING THE PROGRAM AGAIN

  • Navigate to the Settings menu on your Fire TV.
  • Choose Applications
  • Select Installed Applications Management.
  • Choose the application you wish to uninstall, and then click Uninstall.
  • Follow the directions on-screen.
  • After you have uninstalled Prime Video, reinstall it.
  • Launch Prime Video.
  • Log in to your Amazon Prime Video account.

FIX #7 UPGRADE FIRE TV STICK AND FIRE TV

If your Firestick’s operating system is outdated, Amazon Prime Video may not function. To resolve this issue, you must download and install the most recent performance updates and bug fixes for Firestick.

  • Update Firestick product
  • Select Settings on the Fire TV.
  • Choose My Fire TV.
  • Choose About.
  • Select Verify System for Updates.
  • Try to see whether that resolves the issue with Prime Video not working on Fire TV Stick.
How To Fix Prime Video Not Working On Fire TV?
How To Fix Prime Video Not Working On Fire TV?

FAQs On Prime Video Not Working On Fire TV

Why won’t my Firestick update Prime Video?

Restart your home network equipment, such as your modem or router, if your device has connectivity troubles. Next, unplug your Fire TV device. Wait one minute, then reconnect your device. Finally, verify that your Fire TV device has sufficient free space to download the update (at least 500 MB).

Is Prime TV Amazon the Same as Fire TV?

Since the Fire TV Stick is an Amazon product, it includes Prime Video access. You can still purchase and rent movies and TV shows through Prime Video on the Fire TV Stick if you are not a Prime member, but you will not have access to the free movies and TV series.

Is Amazon Fire TV identical to Amazon Prime?

Being an Amazon device, the Fire Stick naturally includes access to Prime Video but also allows you to purchase and rent movies and television shows from Amazon regardless of whether you are a Prime member.

Author

  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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