Prime Video Not Working On Chrome? Try These 8 Quick Fixes!

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Do you want to learn how to make Amazon Prime function properly in Google Chrome?

One of the most well-liked browsers available today for any platform is Google Chrome. Additionally, it works flawlessly for streaming Amazon Prime content.

On Google Chrome, the platform occasionally may fail to function, nevertheless.

Users of Amazon Prime have recently complained that they have trouble streaming movies and TV episodes when using Google Chrome. While watching movies and TV shows, some people also experience dark screens.

Prime Video Not Working On Chrome? Try These 8 Fixes!
Prime Video Not Working On Chrome? Try These 8 Fixes!

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We know a few reasons why Google Chrome won’t support Amazon Prime. Typically, poor network connections or server outages are to blame for this problem. On the other hand, it can result from outdated Google Chrome versions or damaged browsing data.

This article will explain how to fix Amazon Prime video not working on Chrome. So let’s begin straight away!

Quick Solutions for the Amazon Prime Video Not Working On Chrome Issue

1. Verify Amazon Prime Servers.

Checking the server status is the first step you should take when experiencing problems with Amazon Prime. Being an online service, Amazon Prime is dependent on its servers to offer content and services.

Use third-party websites like Downdetector to view the status of Amazon Prime’s servers.

If the servers are down, the best action is to wait for their team to fix the problem. Regrettably, any adjustments you make won’t be able to stop the issue on Amazon Prime’s servers. On the other side, if Amazon Prime’s servers are up and running, you can move on to the following method below.

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2. Restart your computer.

Restarting your computer is one of the most straightforward fixes for most problems. Your system can reload its resources and eliminate any momentary faults or glitches.

Here’s what you need to do on Windows:

  • Start by tapping the Windows key to bring up the Start Menu.
  • Access the Power Options tab after that.
  • Finally, select Restart to restart your computer.

See the instructions below to restart your device if you use macOS:

  • To open the Apple Menu, click the Apple logo on your home screen.
  • Next, select Restart from the menu.
  • To confirm your action, click Restart once more in the dialog box.

Once finished, try streaming on Amazon Prime once more to see if the issue has been fixed.

3. Upgrade Chrome.

A bug in the Google Chrome version you’re currently using could prevent Amazon Prime and other websites from functioning. Update your browser to fix bugs and kinks to fix this.

What you must do is as follows:

  • Open Chrome on your PC first.
  • After that, select Settings by clicking More Options.
  • Click the About Chrome link in the side drawer.
  • Finally, if there are any available updates on Amazon Prime, follow the directions.

Afterward, return to Amazon Prime’s website to see if the issue has been resolved.

How To Fix Prime Video Not Working On Chrome?
How To Fix Prime Video Not Working On Chrome?

4. Delete All Browser History.

Cookies and caches are temporary data that browsers keep on your computer. Chrome uses this data to accelerate website load times and enhance your browser’s overall functionality.

Caches and cookies, however, may build up and deteriorate with time. Expect problems on websites like Amazon Prime if this occurs.

To resolve this, use the instructions for clearing your browsing history below:

  • Start your computer’s Google Chrome program.
  • The Settings can then be accessed by clicking More Options.
  • Click on Clear Browsing Data under Privacy & Security after scrolling down.
  • Make All Time your goal Time Range and incorporate cookies and caches.
  • To begin, press the Clear Data button.
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Afterward, log back into your Amazon Prime account to see if the issue has been resolved.

5. Turn Off Any Extensions.

Extensions or add-ons are third-party programs that provide extra functionalities to your browser and the websites you visit. If these extensions are not compatible with or optimized for some websites, they may cause problems.

Before viewing Amazon Prime Video, try disabling your browser extensions to prevent problems:

  • Open Google Chrome on your computer first.
  • Next, select Settings by clicking More Options.
  • In the side menu, select the Extensions tab.
  • Disable all of your browser extensions last.
  • After that, restart Google Chrome and see if Amazon Prime is still functional.

6. Verify the network connection.

Amazon Prime may not function properly on Google Chrome due to a sluggish or inconsistent internet connection. You’ll need reliable internet when streaming online to prevent buffering and playback problems.

Test your network’s upload and download bandwidth using to verify this. Restart your modem or router to re-establish contact with your ISP’s servers if the results show a network problem. Remove the power wire from your router and wait five to ten seconds before plugging it back in.

After that, rerun the test to see if the issue has been resolved. If not, speak with your service provider and request that they restore your connection.

7. Disable VPN.

A VPN can cause your inability to access Amazon Prime using Google Chrome. Even though VPNs assist in securing your network and data from hackers, they might still interfere with your connection.

We advise disabling your VPN before using your browser to access Amazon Prime to prevent issues. However, if you’d instead not browse the internet unprotected, you can switch to PureVPN. It uses high-speed servers, unlike other VPNs, to provide a quick and dependable internet connection.

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Other streaming services like HBO Max, Netflix, and Amazon Prime integrate seamlessly with PureVPN.

8. Make contact with Prime.

The only thing left to do at this point is to hand the problem over to the experts.

Visit the Amazon Prime Support page to contact their staff and request assistance with the issue you are having with their service. Remember to include your account information and operating system when reporting a problem.

Our tutorial on how to fix Amazon Prime so it functions properly on Google Chrome is complete. Please comment below if you have any questions, and we’ll do our best to respond.

Ways To Fix Prime Video Not Working On Chrome
Ways To Fix Prime Video Not Working On Chrome


So that’s what we have to say in this guide. We hope that this article has assisted you in resolving the Amazon Prime Video in Chrome issue. In the comments section below, please let us know which solutions you used to address the problem.

Frequently Asked Questions

Why does my computer not support Amazon Prime Video?

Look into your Internet connection. Your connected device and router might need to be restarted. Also, update the DNS settings on your connected device if you can access the internet on other devices. For more information, kindly contact the manufacturer of your device.

Does Chrome support Prime Video?

The web browser on a computer running Windows, macOS, Chrome OS, or Linux can access Prime Video. However, not all Prime Video titles are compatible with every feature. Please make sure you use the most recent version of one of these web browsers to access Prime Video: Chrome by Google.

How do I update Chrome Prime Video?

Go to Settings > About Chrome to see if browser updates are available. You’ll be asked to download and install any updates that are accessible.


  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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