How To Fix Prime Chrome Video Not Working? (8 Quick And Easy Methods!)

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Want to know how to resolve Amazon Prime’s incompatibility with Google Chrome? Google Chrome is one of the most widely used browsers on all platforms. It can also be used easily to stream Amazon Prime content.

However, there are times when the platform may not be compatible with Google Chrome. Recent reports indicate that Amazon Prime members cannot stream movies and television episodes using Google Chrome. Some people experience black screens while watching movies and television shows.

According to our current knowledge, there are multiple reasons why Amazon Prime is incompatible with Google Chrome. Typically, server outages or slow network connections create this difficulty. Alternatively, it could be caused by incorrect browsing data or obsolete versions of Google Chrome.

Fix The Prime Chrome Video Not Working
Fix The Prime Chrome Video Not Working

This post will explain how to fix Amazon Prime if it is not functioning on Google Chrome. Let’s begin immediately!


When encountering problems with Amazon Prime, you should verify the server status first. As an online service, Amazon Prime relies on its servers to offer content and services. You can utilize third-party sites like Downdetector to view the status of Amazon Prime’s servers.

If the servers are offline, the best action is to await their team’s resolution. Unfortunately, your adjustments will not be able to fix the issue on Amazon Prime’s servers. Alternatively, you can move to the next solution below if Amazon Prime’s servers are online.

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Restarting your computer is one of the quickest ways to fix most computer problems. This will permit your system to reload its resources and eradicate any temporary issues or malfunctions. Here’s what you need to do on Windows:

  • First, tap the Windows key to enter the Start menu.
  • Next, select the Power Options tab.
  • Finally, click Restart to restart the machine.

For users of macOS, refer to the instructions below to restart your device:

  • Click the Apple logo on your home screen to open the Apple Menu.
  • Select the Restart option next.
  • To confirm your action, click Restart again in the dialog box.

Try streaming again on Amazon Prime to determine if the issue has been resolved.


The current version of Google Chrome you are using may include a bug that prevents Amazon Prime and other websites from functioning. To fix this, you must update your browser to fix bugs and flaws.

Here is what must be done:

  • Open Google Chrome on your PC first.
  • After that, select Settings by clicking More Options.
  • Select About Chrome from the side drawer.
  • Follow the instructions if there are available Amazon Prime updates.

Check the Amazon Prime website to see whether the issue has been resolved.

Prime Chrome Video Not Working? (Easy Fixes)
Prime Chrome Video Not Working? (Easy Fixes)


Caches and cookies are the temporary files that browsers keep on your computer. Chrome uses this data to accelerate website load times and enhance the overall performance of your browser.

Nonetheless, caches and cookies can accumulate and become damaged over time. You can anticipate difficulties on websites such as Amazon Prime if this occurs.

Follow the instructions below to remove your browsing history:

  • Start Google Chrome on your system.
  • Next, select More Options to open the Settings menu.
  • Click the Clear Browsing Data button beneath Privacy & Security.
  • Include caches and cookies in the search by setting the Time Range to “All Time.”
  • To begin, press the Clear Data button.
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Re-login your Amazon Prime account to determine if the issue has been resolved.


Extensions or add-ons are third-party apps that provide additional functionality to your browser and the websites you visit. However, if these extensions are not compatible with or optimized for certain websites, they may cause problems.

To avoid problems, disable browser extensions before accessing Amazon Prime Video:

  • Start by launching Google Chrome on your system.
  • Now, click Additional Options followed by Settings.
  • Select the Extensions tab in the navigation bar.
  • Finally, disable all of your browser add-ons.
  • After restarting Google Chrome, verify that you can access Amazon Prime.


A slow or unpredictable internet connection could account for Amazon Prime’s incompatibility with Google Chrome. It would help if you had a solid internet connection to avoid buffering and playback issues when streaming online.

How To Fix Prime Chrome Video Not Working?
How To Fix Prime Chrome Video Not Working?

To validate this, use to monitor your network’s upload and download bandwidth. If the result indicates a problem with your network, restart your modem or router to reestablish the connection with your Internet service provider’s servers.

Wait between 5 and 10 seconds before reconnecting your router’s power cable to the outlet. Then, rerun the test to determine if the issue has been resolved. If you need help, contact your service provider and request that they address the issue.


If you cannot access Amazon Prime using Google Chrome, it may be because of a virtual private network (VPN). Although VPNs secure your network and data from hackers, they can often cause connection issues.

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We recommend disabling your VPN before using Amazon Prime on your browser to avoid any issues. In contrast, if you don’t want to use the Internet without protection, consider switching to PureVPN.

It utilizes high-speed servers, unlike other VPNs, to offer a quick and dependable internet connection. In addition, PureVPN is compatible with other streaming applications, including HBO Max, Netflix, and Amazon Prime.


The last thing you can do at this point is to let the pros handle the matter. Instead, go to Amazon Prime’s Support page and contact their team to request assistance with the issue you’re having with their platform.

Please include your account information and operating system when submitting a bug report. This concludes our advice on how to fix Amazon Prime on Google Chrome. Please comment below if you have any queries, and we will do our best to respond.

Prime Chrome Video Won't Work?
Prime Chrome Video Won’t Work?

FAQs On Prime Chrome Video Not Working

Does Amazon Prime Video support Chrome?

Prime Video is accessible through web browsers on Windows, macOS, Chrome OS, and Linux computers. Unfortunately, not all Prime Video titles are compatible with all features. To access Prime Video, you must use the newest version of one of the following web browsers: Google Chrome web browser.

Why won’t Amazon Prime Video play on my computer?

Examine your Internet connectivity. There may be a requirement to restart the connected device and the router. If you can connect to the Internet on other devices, you should alter your device’s DNS settings. Please get in touch with the device’s manufacturer for additional information.

How can I upgrade Chrome to be compatible with Amazon Prime?

Check for browser updates by selecting Settings > About Chrome. You will be requested to download and install any available updates.


  • Trevor Eason

    I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. My interests range from technology to photography. I am also interested in entrepreneurship, gaming, and basketball. I run my own Tech Win Reviews blog. Hope you will join me for all your Samsung and Tech Reviews and recommendations.

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